[X550CC, Realtek ALC270, Speaker, Internal] Playback problem

Bug #1783527 reported by fabio di bartolo on 2018-07-25
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

Hello,
i can't hear any sound neither from the test.
the audio isn't working, and, i tried to configure the speakers but linux doesn't recognize the speakers of the laptop, infect, checking the settings,i can see only headphones listed and not speakers or any other option.
]what can i do?

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
Uname: Linux 4.15.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: vecio 1250 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 25 09:50:13 2018
InstallationDate: Installed on 2018-07-24 (0 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Symptom_Type: None of the above
Title: [X550CC, Realtek ALC270, Speaker, Internal] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/29/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550CC.212
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550CC
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550CC.212:bd05/29/2013:svnASUSTeKCOMPUTERINC.:pnX550CC:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550CC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X550CC
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

fabio di bartolo (dibo93) wrote :
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