Activity log for bug #1775985

Date Who What changed Old value New value Message
2018-06-09 10:12:59 James King bug added bug
2018-06-09 10:12:59 James King attachment added alsa-info-output.txt https://bugs.launchpad.net/bugs/1775985/+attachment/5150555/+files/alsa-info-output.txt
2018-06-09 10:13:18 James King description Dual-boot system Windows 10 / Ubuntu 18.04 LTS - Sound working in Windows but no sound card detected in Ubuntu. I've followed all troubleshooting steps on Ubuntu's alsa troubleshooting wiki. $ bash alsa-info.sh --stdout cat: /proc/asound/version: No such file or directory grep: /proc/asound/cards: No such file or directory cat: /proc/asound/cards: No such file or directory lspci: Unable to load libkmod resources: error -12 cat: /proc/asound/modules: No such file or directory ls: cannot access '/dev/snd/*': No such file or directory grep: /proc/asound/cards: No such file or directory /usr/sbin/alsactl: save_state:1595: No soundcards found... cat: /tmp/alsa-info.kAHvSVYxl9/alsactl.tmp: No such file or directory upload=true&script=true&cardinfo= !!################################ !!ALSA Information Script v 0.4.64 !!################################ !!Script ran on: Sat Jun 9 10:11:08 UTC 2018 !!Linux Distribution !!------------------ Ubuntu 18.04 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 18.04 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 18.04 LTS" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=bionic !!DMI Information !!--------------- Manufacturer: Gigabyte Technology Co., Ltd. Product Name: GA-78LMT-USB3 Product Version: Firmware Version: FA Board Vendor: Gigabyte Technology Co., Ltd. Board Name: GA-78LMT-USB3 !!ACPI Device Status Information !!--------------- /sys/bus/acpi/devices/PNP0103:00/status 15 /sys/bus/acpi/devices/PNP0700:00/status 15 /sys/bus/acpi/devices/PNP0A03:00/status 15 /sys/bus/acpi/devices/PNP0C0C:00/status 11 /sys/bus/acpi/devices/PNP0C0F:00/status 9 /sys/bus/acpi/devices/PNP0C0F:01/status 9 /sys/bus/acpi/devices/PNP0C0F:02/status 9 /sys/bus/acpi/devices/PNP0C0F:03/status 9 /sys/bus/acpi/devices/PNP0C0F:04/status 9 /sys/bus/acpi/devices/PNP0C0F:05/status 9 /sys/bus/acpi/devices/PNP0C0F:06/status 9 /sys/bus/acpi/devices/PNP0C0F:07/status 9 /sys/bus/acpi/devices/device:0b/status 15 /sys/bus/acpi/devices/device:0c/status 15 /sys/bus/acpi/devices/device:0e/status 15 /sys/bus/acpi/devices/device:0f/status 15 !!Kernel Information !!------------------ Kernel release: 4.16.3+ Operating System: GNU/Linux Architecture: x86_64 Processor: x86_64 SMP Enabled: Yes !!ALSA Version !!------------ Driver version: Library version: 1.1.3 Utilities version: 1.1.3 !!Loaded ALSA modules !!------------------- !!Sound Servers on this system !!---------------------------- Pulseaudio: Installed - Yes (/usr/bin/pulseaudio) Running - Yes !!Soundcards recognised by ALSA !!----------------------------- !!PCI Soundcards installed in the system !!-------------------------------------- 00:14.2 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 Azalia (Intel HDA) 01:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Tahiti HDMI Audio [Radeon HD 7870 XT / 7950/7970] !!Advanced information - PCI Vendor/Device/Subsystem ID's !!------------------------------------------------------- 00:14.2 0403: 1002:4383 Subsystem: 1458:a014 -- 01:00.1 0403: 1002:aaa0 Subsystem: 1682:aaa0 !!Modprobe options (Sound related) !!-------------------------------- snd_pcsp: index=-2 snd_usb_audio: index=-2 snd_atiixp_modem: index=-2 snd_intel8x0m: index=-2 snd_via82xx_modem: index=-2 snd_atiixp_modem: index=-2 snd_intel8x0m: index=-2 snd_via82xx_modem: index=-2 snd_usb_audio: index=-2 snd_usb_caiaq: index=-2 snd_usb_ua101: index=-2 snd_usb_us122l: index=-2 snd_usb_usx2y: index=-2 snd_cmipci: mpu_port=0x330 fm_port=0x388 snd_pcsp: index=-2 snd_usb_audio: index=-2 !!Loaded sound module options !!--------------------------- !!ALSA Device nodes !!----------------- !!Aplay/Arecord output !!-------------------- APLAY aplay: device_list:270: no soundcards found... ARECORD arecord: device_list:270: no soundcards found... !!Amixer output !!------------- !!Alsactl output !!-------------- --startcollapse-- --endcollapse-- !!All Loaded Modules !!------------------ Module btrfs zstd_compress raid10 raid456 async_raid6_recov async_memcpy async_pq async_xor async_tx xor raid6_pq libcrc32c raid1 raid0 multipath linear uas usb_storage hid_generic usbhid hid chash i2c_algo_bit gpu_sched ttm pata_acpi drm_kms_helper syscopyarea sysfillrect sysimgblt fb_sys_fops i2c_piix4 pata_atiixp drm ahci r8169 libahci mii wmi !!ALSA/HDA dmesg !!-------------- Dual-boot system Windows 10 / Ubuntu 18.04 LTS - Sound working in Windows but no sound card detected in Ubuntu. I've followed all troubleshooting steps on Ubuntu's alsa troubleshooting wiki.