[Latitude E6420, IDT 92HD90BXX, Black Headphone Out, Left] No sound at all

Bug #1746585 reported by Ryan on 2018-01-31
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

Speakers and HDMI sound work fine, only headphones not working. I went through all of the steps on

https://help.ubuntu.com/community/SoundTroubleshootingProcedure
https://help.ubuntu.com/community/SoundTroubleshooting
and
https://wiki.ubuntu.com/DebuggingSoundProblems

and submitted this report with ubuntu-bug -s audio

Some possibly relevant information: This installation of Ubuntu was originally installed on a Dell Inspiron 15, but I cloned the partition onto an SSD that I installed on the Latitude 6420. It is the Latitude that is affected, the headphones work fine on the Inspiron.

Let me know if any more information is required.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.13.0-32.35~16.04.1-generic 4.13.13
Uname: Linux 4.13.0-32-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: rviertel 2881 F...m pulseaudio
 /dev/snd/controlC0: rviertel 2881 F.... pulseaudio
                      rviertel 4589 F.... alsamixer
CurrentDesktop: Unity
Date: Wed Jan 31 12:22:17 2018
InstallationDate: Installed on 2015-04-27 (1009 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: rviertel 2881 F...m pulseaudio
 /dev/snd/controlC0: rviertel 2881 F.... pulseaudio
                      rviertel 4589 F.... alsamixer
 /dev/snd/seq: timidity 1191 F.... timidity
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [Latitude E6420, IDT 92HD90BXX, Black Headphone Out, Left] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/11/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0K0DNP
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd07/11/2011:svnDellInc.:pnLatitudeE6420:pvr01:rvnDellInc.:rn0K0DNP:rvrA02:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6420
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Ryan (rviertel) wrote :
Ryan (rviertel) on 2018-02-01
description: updated
Daniel van Vugt (vanvugt) wrote :

Please try uninstalling 'timidity' and all 'timidity' related packages. Then reboot.

Changed in alsa-driver (Ubuntu):
status: New → Incomplete
Download full text (3.4 KiB)

Hi Daniel,

Thank you for reaching out. I ran

sudo apt remove timidity*

and then rebooted. It did not fix the issue.

Thanks,

-- Ryan Viertel

On Sun, Mar 31, 2019 at 11:40 PM Daniel van Vugt <
<email address hidden>> wrote:

> Please try uninstalling 'timidity' and all 'timidity' related packages.
> Then reboot.
>
> ** Changed in: alsa-driver (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1746585
>
> Title:
> [Latitude E6420, IDT 92HD90BXX, Black Headphone Out, Left] No sound at
> all
>
> Status in alsa-driver package in Ubuntu:
> Incomplete
>
> Bug description:
> Speakers and HDMI sound work fine, only headphones not working. I went
> through all of the steps on
>
> https://help.ubuntu.com/community/SoundTroubleshootingProcedure
> https://help.ubuntu.com/community/SoundTroubleshooting
> and
> https://wiki.ubuntu.com/DebuggingSoundProblems
>
> and submitted this report with ubuntu-bug -s audio
>
> Some possibly relevant information: This installation of Ubuntu was
> originally installed on a Dell Inspiron 15, but I cloned the partition
> onto an SSD that I installed on the Latitude 6420. It is the Latitude
> that is affected, the headphones work fine on the Inspiron.
>
> Let me know if any more information is required.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 4.13.0-32.35~16.04.1-generic 4.13.13
> Uname: Linux 4.13.0-32-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.15
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/pcmC0D0p: rviertel 2881 F...m pulseaudio
> /dev/snd/controlC0: rviertel 2881 F.... pulseaudio
> rviertel 4589 F.... alsamixer
> CurrentDesktop: Unity
> Date: Wed Jan 31 12:22:17 2018
> InstallationDate: Installed on 2015-04-27 (1009 days ago)
> InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64
> (20150218.1)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/pcmC0D0p: rviertel 2881 F...m pulseaudio
> /dev/snd/controlC0: rviertel 2881 F.... pulseaudio
> rviertel 4589 F.... alsamixer
> /dev/snd/seq: timidity 1191 F.... timidity
> Symptom_Jack: Black Headphone Out, Left
> Symptom_Type: No sound at all
> Title: [Latitude E6420, IDT 92HD90BXX, Black Headphone Out, Left] No
> sound at all
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 07/11/2011
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A06
> dmi.board.name: 0K0DNP
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A02
> dmi.chassis.type: 9
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvrA06:bd07/11/2011:svnDellInc.:pnLatitudeE6420:pvr01:rvnDellInc.:rn0K0DNP:rvrA...

Read more...

Launchpad Janitor (janitor) wrote :

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

Changed in alsa-driver (Ubuntu):
status: Incomplete → Expired
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