[Precision 5510, Realtek ALC3266, Black Speaker, Internal] No sound at all after plugging in headphones

[Paul Williams]

Sound worked before, but after plugging in headphones, sound does not work through either headphones or internal speakers. Sound continues not to work after unplugging headphones.
I tried:
1. killall pulseaudio; rm -r ~/.config/pulse/* ; rm -r ~/.pulse*
2. wait 10 seconds
3. reboot

Then sound worked in internal speakers, but when I plugged in headphones, I got the same result. I tested the sound using "Test Speakers" in Settings, and by playing youtube videos in Firefox.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13
Uname: Linux 4.13.0-19-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0c: paul 1374 F...m pulseaudio
 /dev/snd/controlC0: paul 1374 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 15 22:15:26 2017
InstallationDate: Installed on 2017-12-08 (7 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0c: paul 1374 F...m pulseaudio
 /dev/snd/controlC0: gdm 1055 F.... pulseaudio
                      paul 1374 F.... pulseaudio
Symptom_Jack: Black Speaker, Internal
Symptom_Type: No sound at all
Title: [Precision 5510, Realtek ALC3266, Black Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/11/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.0
dmi.board.name: 0WVDX2
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.3.0:bd08/11/2017:svnDellInc.:pnPrecision5510:pvr:rvnDellInc.:rn0WVDX2:rvrA03:cvnDellInc.:ct9:cvr:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Precision 5510
dmi.sys.vendor: Dell Inc.

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.

[Paul Williams (paul1764)]

I have upgraded to Ubuntu 18.04 (bionic) and I am experiencing the same problem. I don't have permission to change the bug status, should I submit another bug report?