[1001PX, Realtek Generic, Speaker, Internal] No sound at all after the headphones are unplugged.

Bug #1664431 reported by Eduardo Beltran
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

Description: Ubuntu 16.04.1 LTS
Release: 16.04

alsaplayer-alsa:
  Installed: (none)
  Candidate: 0.99.81-1ubuntu3
  Version table:
     0.99.81-1ubuntu3 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsa-base:
  Installed: 1.0.25+dfsg-0ubuntu5
  Candidate: 1.0.25+dfsg-0ubuntu5
  Version table:
 *** 1.0.25+dfsg-0ubuntu5 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/main amd64 Packages
        500 http://pr.archive.ubuntu.com/ubuntu xenial/main i386 Packages
        100 /var/lib/dpkg/status
alsa-source:
  Installed: (none)
  Candidate: 1.0.25+dfsg-0ubuntu5
  Version table:
     1.0.25+dfsg-0ubuntu5 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe i386 Packages
alsamixergui:
  Installed: (none)
  Candidate: 0.9.0rc2-1-9.1
  Version table:
     0.9.0rc2-1-9.1 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsaplayer-output:
  Installed: (none)
  Candidate: (none)
  Version table:
alsaplayer:
  Installed: (none)
  Candidate: (none)
  Version table:
alsaplayer-jack:
  Installed: (none)
  Candidate: 0.99.81-1ubuntu3
  Version table:
     0.99.81-1ubuntu3 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsaplayer-common:
  Installed: (none)
  Candidate: 0.99.81-1ubuntu3
  Version table:
     0.99.81-1ubuntu3 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsa:
  Installed: (none)
  Candidate: (none)
  Version table:
alsaplayer-esd:
  Installed: (none)
  Candidate: 0.99.81-1ubuntu3
  Version table:
     0.99.81-1ubuntu3 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsaplayer-gtk:
  Installed: (none)
  Candidate: 0.99.81-1ubuntu3
  Version table:
     0.99.81-1ubuntu3 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsa-utils:
  Installed: 1.1.0-0ubuntu5
  Candidate: 1.1.0-0ubuntu5
  Version table:
 *** 1.1.0-0ubuntu5 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/main amd64 Packages
        100 /var/lib/dpkg/status
alsaplayer-text:
  Installed: (none)
  Candidate: 0.99.81-1ubuntu3
  Version table:
     0.99.81-1ubuntu3 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsa-firmware-loaders:
  Installed: (none)
  Candidate: 1.1.0-0ubuntu1
  Version table:
     1.1.0-0ubuntu1 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/multiverse amd64 Packages
alsaplayer-xosd:
  Installed: (none)
  Candidate: 0.99.81-1ubuntu3
  Version table:
     0.99.81-1ubuntu3 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsa-tools:
  Installed: (none)
  Candidate: 1.1.0-0ubuntu1
  Version table:
     1.1.0-0ubuntu1 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsaplayer-nas:
  Installed: (none)
  Candidate: 0.99.81-1ubuntu3
  Version table:
     0.99.81-1ubuntu3 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsaplayer-oss:
  Installed: (none)
  Candidate: 0.99.81-1ubuntu3
  Version table:
     0.99.81-1ubuntu3 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsaplayer-interface:
  Installed: (none)
  Candidate: (none)
  Version table:
alsaplayer-daemon:
  Installed: (none)
  Candidate: 0.99.81-1ubuntu3
  Version table:
     0.99.81-1ubuntu3 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsa-tools-gui:
  Installed: (none)
  Candidate: 1.1.0-0ubuntu1
  Version table:
     1.1.0-0ubuntu1 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
alsa-oss:
  Installed: (none)
  Candidate: 1.0.28-1ubuntu1
  Version table:
     1.0.28-1ubuntu1 500
        500 http://pr.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages

In alas mixer there is a channel miss identified as headphones that regulates the speakers volume. The problem is that after unplugging the headphones it is muted and volume set to zero.

If I raise the volume there I can hear sound from my speakers again. I hope that if I take out my headphones I don't have to start terminal and alsamixer to use my speakers.

I understand this computer had driver problems in the past but I thought they were resolved.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40
Uname: Linux 4.4.0-62-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: torrien 1781 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Feb 13 22:26:32 2017
InstallationDate: Installed on 2016-07-03 (225 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: torrien 1781 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [1001PX, Realtek Generic, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/12/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0904
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 1001PX
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0904:bd08/12/2010:svnASUSTeKComputerINC.:pn1001PX:pvrx.x:rvnASUSTeKComputerINC.:rn1001PX:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
dmi.product.name: 1001PX
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2017-02-13T22:04:54.721928

Revision history for this message
Eduardo Beltran (ebf-beltran) wrote :
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