[HDA-Intel - HDA Intel PCH, playback] No sound at all

Bug #1643889 reported by hajer oualha
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

Fresh Ubuntu 16.04 installation in a newly bought computer and no sound at all.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
Uname: Linux 4.4.0-47-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0c: hajer 14469 F...m pulseaudio
 /dev/snd/controlC0: hajer 14469 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Nov 22 14:35:47 2016
InstallationDate: Installed on 2016-11-18 (3 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0c: hajer 14469 F...m pulseaudio
 /dev/snd/controlC0: hajer 14469 F.... pulseaudio
Symptom_Type: No sound at all
Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/03/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X556UQK.208
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X556UQK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX556UQK.208:bd08/03/2016:svnASUSTeKCOMPUTERINC.:pnX556UQK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX556UQK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X556UQK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
hajer oualha (hajeroualha) wrote :
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