PCI/internal sound card not detected

Bug #1604587 reported by Dale Hellwig
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

I updated 16.04 and rebooted. No sound on any applications. Checked to see if sound card was detected with aplay. None detected. Ran lspci. Shows audio device Intel Corporation Sunrise Point-H HD Audio (rev 31) Sound working prior to installing last updates. No hardware changes in the interim.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Unity
Date: Tue Jul 19 16:01:29 2016
InstallationDate: Installed on 2016-06-07 (42 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/31/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0406
dmi.board.asset.tag: Default string
dmi.board.name: H170M-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0406:bd08/31/2015:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH170M-PLUS:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Dale Hellwig (hellwig-dale) wrote :
Revision history for this message
Dale Hellwig (hellwig-dale) wrote :

I ran ubuntu 16.04 live from usb and it has sound. I installed it with updates and no sound. I installed it without updates and sound works. Conclusion? The updates nuked the sound.

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