[MS-7817, Realtek ALC887-VD, Green Headphone Out, Front] Playback problem

[Kirill]

Haven't sound at front output and have sound only rear side

In mixer stand mute at headphones for default and no save, after changes and reboot

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: kirill 1684 F.... pulseaudio
 /dev/snd/controlC0: kirill 1684 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Jun 4 23:51:09 2016
InstallationDate: Installed on 2016-06-04 (0 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=ru
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ru_RU.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Встроенное аудио - HDA Intel PCH
Symptom_Jack: Green Headphone Out, Front
Symptom_Type: Only some of outputs are working
Title: [MS-7817, Realtek ALC887-VD, Green Headphone Out, Front] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/21/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V6.7
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H81M-E33 (MS-7817)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV6.7:bd04/21/2015:svnMSI:pnMS-7817:pvr1.0:rvnMSI:rnH81M-E33(MS-7817):rvr1.0:cvnMSI:ct3:cvr1.0:
dmi.product.name: MS-7817
dmi.product.version: 1.0
dmi.sys.vendor: MSI

[Kirill (kir0179)]

Haven't sound at front output and have sound only rear side
In mixer stand mute at headphones for default and no save, after changes and reboot

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Alberto Salvia Novella (es20490446e)]

@ Kirill

Only assign yourself if you are planning to fix the bug yourself.

[john cena (jhonbrand550000)]

If you're experiencing playback issues with the Realtek ALC887-VD audio chipset on your computer, specifically with the green headphone output on the front panel, here are a few troubleshooting steps you can try:

Check physical connections: Ensure that your headphones or speakers are properly plugged into the green headphone jack on the front panel. Confirm that the connection is secure and that there are no loose or damaged cables.

Verify audio settings: Access your computer's audio settings and make sure the correct output device is selected. In the Windows operating system, right-click on the speaker icon in the taskbar, select "Playback devices," and ensure that the Realtek ALC887-VD output is set as the default playback device. You can also adjust the volume settings from this menu.

Update audio drivers: Outdated or incompatible audio drivers can cause playback issues. Visit the manufacturer's website or the motherboard's support page to download and install the latest drivers for the Realtek ALC887-VD chipset. Alternatively, you can use a driver update utility software to automate the process.

Test with alternative headphones/speakers: If possible, try connecting different headphones or speakers to the green headphone jack to determine if the issue is specific to your current audio device. This can help identify whether the problem lies with the audio device or the computer's audio output.

Check for conflicts: Sometimes, conflicting applications or settings can interfere with audio playback. Close any unnecessary programs running in the background, disable any audio enhancements or effects, and check for any conflicts in the device manager.

Restart audio services: Restarting audio-related services can resolve temporary glitches. Open the Run dialog (Windows key + R), type "services.msc," and press Enter. Look for services like "Windows Audio" and "Windows Audio Endpoint Builder." Right-click on each service, select "Restart," and then test the audio playback again.

Test with different audio ports: If the front panel headphone jack continues to have issues, try connecting your headphones or speakers to the audio ports on the rear of the computer. This will help determine if the issue is isolated to the front panel connection.

If none of these steps resolve the playback problem, it may be necessary to seek further assistance from technical support or consult a professional for a more in-depth diagnosis and solution.