[hostname, Realtek ALC269VB, Speaker, Internal] No sound at all after fresh xubuntu 16.04 installation

Bug #1575912 reported by Gloschtla on 2016-04-27
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Medium
Unassigned

Bug Description

Hardware sound device is available, according to:
aplay -l
sudo lspci

https://help.ubuntu.com/16.04/ubuntu-help/sound-nosound.html

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic i686
ApportVersion: 2.20.1-0ubuntu2
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: student 1739 F.... pulseaudio
CurrentDesktop: MATE
Date: Wed Apr 27 22:06:16 2016
InstallationDate: Installed on 2016-04-24 (3 days ago)
InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Release i386 (20160420.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: student 1739 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [hostname, Realtek ALC269VB, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/12/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0703
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 1001PXD
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0703:bd04/12/2011:svnASUSTeKComputerINC.:pn1001PXD:pvrx.x:rvnASUSTeKComputerINC.:rn1001PXD:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
dmi.product.name: 1001PXD
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.

Gloschtla (gloschtla) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Changed in alsa-driver (Ubuntu):
importance: Undecided → Medium

I can confirm this bug on Ubuntu 16.04 Xenial Xerus, same sound card:

[quote]
kaart 0: Intel [HDA Intel], apparaat 0: ALC269VB Analog [ALC269VB Analog]
[/quote]

Card is correctly detected, but no sound.

Kirk Brocas (oratek) wrote :

Additional information: THe L521x shows an Nvidia Audio device - It has an Nvidia Physx GT640M Graphics card, I'm guessing its related to that.

 aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3260 Analog [ALC3260 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

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