[Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all playback write error (DMA or IRQ trouble?)

Bug #1530142 reported by John Moulding on 2015-12-30
24
This bug affects 4 people
Affects Status Importance Assigned to Milestone
ALSA driver
Unknown
Unknown
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

No sound, either on headphones or internal speakers. Have been all over forums, tried every fix I can find. The installation is new, and it's on a new Dell 5559.

Sound is not muted, and I believe the settings are correct, but it's hard to be sure, as each answer I find seems to have slightly differing advice, albeit a lot in common.

Would be really helpful if your best and most complete FAQ answers were locked in one place, sorted by Ubuntu release: otherwise there's no way to tell which helpful suggestions/solutions are really correct.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
Uname: Linux 3.13.0-74-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: john 2107 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Dec 30 14:25:38 2015
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-12-24 (6 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_AlsaPlaybackTestStderr:
 W r i t e e r r o r : - 5 , I n p u t / o u t p u t e r r o r
  x r u n _ r e c o v e r y f a i l e d : - 5 , I n p u t / o u t p u t e r r o r
  T r a n s f e r f a i l e d : I n p u t / o u t p u t e r r o r
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: john 2107 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/16/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.6
dmi.board.name: 0664DJ
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.0.6:bd09/16/2015:svnDellInc.:pnInspiron5559:pvr:rvnDellInc.:rn0664DJ:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 5559
dmi.sys.vendor: Dell Inc.

John Moulding (sapjsm) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Raymond (superquad-vortex2) wrote :

0.728657] [drm:r600_ring_test] *ERROR* radeon: ring 0 test failed (scratch(0x850C)=0xCAFEDEAD)
[ 18.728660] [drm:si_resume] *ERROR* si startup failed on resume
[ 19.878088] [drm:si_dpm_set_power_state] *ERROR* si_upload_sw_state failed

[ 8192.226320] playback write error (DMA or IRQ trouble?)
 [ 8202.234132] playback write error (DMA or IRQ trouble?)

You have to open upstream bug report at bugzilla.kernel.org. driver sound/ Alsa

Changed in alsa-driver (Ubuntu):
status: Confirmed → Incomplete
summary: [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
+ playback write error (DMA or IRQ trouble?)
Download full text (3.9 KiB)

Hi Raymond,

you'll have to forgive my ignorance (I'm a Linux newbie), but does that
mean that I actually have to raise the ticket myself?

I've no problem with that, but I don't want to dive in and make a twerp of
myself.

Best regards,

John Moulding

On 3 February 2016 at 09:09, Raymond <email address hidden> wrote:

> 0.728657] [drm:r600_ring_test] *ERROR* radeon: ring 0 test failed
> (scratch(0x850C)=0xCAFEDEAD)
> [ 18.728660] [drm:si_resume] *ERROR* si startup failed on resume
> [ 19.878088] [drm:si_dpm_set_power_state] *ERROR* si_upload_sw_state failed
>
>
>
> [ 8192.226320] playback write error (DMA or IRQ trouble?)
> [ 8202.234132] playback write error (DMA or IRQ trouble?)
>
>
> You have to open upstream bug report at bugzilla.kernel.org. driver
> sound/ Alsa
>
> ** Changed in: alsa-driver (Ubuntu)
> Status: Confirmed => Incomplete
>
> ** Summary changed:
>
> - [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
> + [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
> playback write error (DMA or IRQ trouble?)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1530142
>
> Title:
> [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
> playback write error (DMA or IRQ trouble?)
>
> Status in alsa-driver package in Ubuntu:
> Incomplete
>
> Bug description:
> No sound, either on headphones or internal speakers. Have been all
> over forums, tried every fix I can find. The installation is new, and
> it's on a new Dell 5559.
>
> Sound is not muted, and I believe the settings are correct, but it's
> hard to be sure, as each answer I find seems to have slightly
> differing advice, albeit a lot in common.
>
> Would be really helpful if your best and most complete FAQ answers
> were locked in one place, sorted by Ubuntu release: otherwise there's
> no way to tell which helpful suggestions/solutions are really correct.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu4
> ProcVersionSignature: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
> Uname: Linux 3.13.0-74-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: john 2107 F.... pulseaudio
> CurrentDesktop: Unity
> Date: Wed Dec 30 14:25:38 2015
> EcryptfsInUse: Yes
> InstallationDate: Installed on 2015-12-24 (6 days ago)
> InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64
> (20140417)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_AlsaPlaybackTestStderr:
> W r i t e e r r o r : - 5 , I n p u t / o u t p u t e r r o r
> x r u n _ r e c o v e r y f a i l e d : - 5 , I n p u t / o u t p
> u t e r r o r
> T r a n s f e r f a i l e d : I n p u t / o u t p u t e r r o r
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: joh...

Read more...

John Moulding (john-moulding-v) wrote :

Hi Folks,

I hope there's someone out there who can help me, 'cos now I've messed up my Linux installation.

I followed the advice above to open a ticket at bugzilla.kernel.org. driver sound/ Alsa. The upstream ticket number is 112721.

Advice from them was to upgrade the kernel, as the version in Ubuntu 14.04 was 'way too old'. I didn't even know you could do that, but I found instructions here:

https://websetnet.com/install-linux-kernel-45-rc-3-ubuntu-1504-ubuntu-1404/

I followed the 64 bit instructions: the download and unpack were fine, but the update failed. However, it did manage to mess up my PC. I have attached a file containing the all the lines I executed and received on the terminal.

First, I would really like to know how to repair my 14.04 installation.

Second, does anyone have any ideas on how to safely upgrade the kernel so that (maybe) the missing audio can be fixed.

At the moment, it boots up with multiple error messages (kernel panic, not syncing etc. etc.), then switches itself off. If I try powering up again, I get 3 options:

Ubuntu
Advanced Options for Ubuntu
System Setup

If I pick Advanced Options... I get offered all the kernel boot options, plus recovery versions of each. NB the kernels include the new 4.5-rc, for which the upgrade failed.

At this point, I choose the old kernel (3.13.0-74.118-generic), Recovery mode.

Then I get a menu offering cleanup, package repair and all sorts of other stuff. By this point I'm totally out of my depth.

What should I do at this point? Is there any way to repair the installation from the original 14.04 CD?

All help gratefully received.

John.

John Moulding (sapjsm) wrote :

Hi Folks,

I've solved the problem.

Luckily, before the kernel upgrade wrecked my machine, I'd backed up the /home directories.

After a lot of grief, I managed to install 15.10 from a flash drive (initially, the UEFI BIOS wouldn't let me boot from the CD or the flash drive).

Changing the kernel from 3.13.74 to 4.2.0 seems to have nailed the problem. I now have sound and HDMI output.

Hope someone will close this bug report, as it doesn't seem to be an option for me..

Thanks for all the help from you guys.

John M.

Vignesh (vignesh-srivatsa) wrote :

@Raymond (superquad-vortex2)
I think I have the same problem. You had mentioned "Your dell need those dell pci quriks for alc255". How do I get those

Download full text (3.2 KiB)

Hi Vignesh,

try upgrading to 15.10. Solved all my sound problems.

Cheers
John

On 16 March 2016 at 18:45, Vignesh <email address hidden> wrote:

> @Raymond (superquad-vortex2)
> I think I have the same problem. You had mentioned "Your dell need those
> dell pci quriks for alc255". How do I get those
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1530142
>
> Title:
> [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
> playback write error (DMA or IRQ trouble?)
>
> Status in ALSA driver:
> Unknown
> Status in alsa-driver package in Ubuntu:
> Incomplete
>
> Bug description:
> No sound, either on headphones or internal speakers. Have been all
> over forums, tried every fix I can find. The installation is new, and
> it's on a new Dell 5559.
>
> Sound is not muted, and I believe the settings are correct, but it's
> hard to be sure, as each answer I find seems to have slightly
> differing advice, albeit a lot in common.
>
> Would be really helpful if your best and most complete FAQ answers
> were locked in one place, sorted by Ubuntu release: otherwise there's
> no way to tell which helpful suggestions/solutions are really correct.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu4
> ProcVersionSignature: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
> Uname: Linux 3.13.0-74-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: john 2107 F.... pulseaudio
> CurrentDesktop: Unity
> Date: Wed Dec 30 14:25:38 2015
> EcryptfsInUse: Yes
> InstallationDate: Installed on 2015-12-24 (6 days ago)
> InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64
> (20140417)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_AlsaPlaybackTestStderr:
> W r i t e e r r o r : - 5 , I n p u t / o u t p u t e r r o r
> x r u n _ r e c o v e r y f a i l e d : - 5 , I n p u t / o u t p
> u t e r r o r
> T r a n s f e r f a i l e d : I n p u t / o u t p u t e r r o r
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: john 2107 F.... pulseaudio
> Symptom_Jack: Speaker, Internal
> Symptom_Type: No sound at all
> Title: [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/16/2015
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.0.6
> dmi.board.name: 0664DJ
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 9
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvr1.0.6:bd09/16/2015:svnDellInc.:pnInspiron5559:pvr:rvnDellInc.:rn0664DJ:rvrA00:cvnDellInc.:ct9:cvr:
> dmi.product.name: Inspiron 5559
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
...

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