[MS-7520, Creative CA0110-IBG] No sound at all

[Rob Harvey]

X-fi PCI-e card seems to be the issue. Hasn't worked since, I believe, kernel 3.8.x - sound failed on Ubuntu 14.10 and 15.04.

Last working config was using 14.04 on, I believe, kernel 3.8.x - although Google tells me 14.04.2 used kernel 3.16 ... I vaguely recall rolling back to an earlier kernel as a workaround that persisted until I recently installed 15.04.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
Uname: Linux 3.19.0-16-generic x86_64
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: jack 11756 F.... pulseaudio
 /dev/snd/controlC1: jack 11756 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed May 6 21:49:18 2015
InstallationDate: Installed on 2015-05-05 (1 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Creative failed
Symptom_Card: [SB X-Fi Xtreme Audio] CA0110-IBG (SB1040) - HDA Creative
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: jack 11756 F.... pulseaudio
 /dev/snd/controlC1: jack 11756 F.... pulseaudio
Symptom_Jack: Green Line Out, Rear
Symptom_Type: No sound at all
Title: [MS-7520, Creative CA0110-IBG, Green Line Out, Rear] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/18/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.13
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: Eclipse SLI (MS-7520)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.13:bd05/18/2010:svnMSI:pnMS-7520:pvr1.0:rvnMSI:rnEclipseSLI(MS-7520):rvr1.0:cvnMICRO-STARINTERNATIONALCO.,LTD:ct3:cvr1.0:
dmi.product.name: MS-7520
dmi.product.version: 1.0
dmi.sys.vendor: MSI

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 15.04 (vivid) reached end-of-life on February 4, 2016.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.