PCI/internal sound card not detected

[George Mulak]

This is a Jetway NC 9I motherboard with Intel NC10 chipset and a RealTek ALC662 sound chip imbedded. It has an Intel Atom D525 processor on it. I have 30 of these boards I was hoping to put Ubuntu on for people that need them.

 I have spent over three weeks on this trying to follow the forums on how to solve this problem. I have also gone to Realtek's website and tried to use their instructions to solve the problem. From the dignostic reports that I saw it looks like the sound chip or codec cannot be found and that pulse is somehow working instead?
I went here: https://help.ubuntu.com/community/SoundTroubleshootingProcedure
  and got this result: http://www.alsa-project.org/db/?f=f057abda5a101970d2980eae4341684ee857cbeb

I went to realtek's site and downloaded their Linux HD drivers here: http://152.104.125.41/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

I also went here: http://ubuntuforums.org/showthread.php?t=1026931
  I didn't see any results from these either.

When I go into system sound it just says "Play sound through Dummy Output"

I have tested the speakers, they work on other devices. It is plugged into the right output.......

It does not work in Ubuntu 12 or 14.04, 64 bit. It does not work in Lubuntu either. I have not tried 32 bit.

I must be doing something out of order as I don't see anyone else reporting this problem and Jetway says that no one has reported a problem to them?

Thank you in advance for your help.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.16.0-33.44~14.04.1-generic 3.16.7-ckt7
Uname: Linux 3.16.0-33-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Unity
Date: Mon Mar 30 11:17:24 2015
InstallationDate: Installed on 2015-03-20 (10 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/26/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080016
dmi.chassis.type: 3
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080016:bd02/26/2013:svn:pn:pvr:rvn:rn:rvr:cvn:ct3:cvr:

[Raymond (superquad-vortex2)]

post the output of

lspci -vvvv

find the hda audio controller and it pci bus, device

and check the system log whether it can claim BAR from pci system

seem some pci device cannot claim

0.215733] pci 0000:00:1f.2: can't claim BAR 5 [mem 0x0000fc00-0x0000ffff]: no compatible bridge window
[ 0.215742] Expanded resource reserved due to conflict with PCI Bus 0000:00

[George Mulak (gmulak)]

Raymond, I ran lspci -vvvv and here is the output. Hopefully this helps? I don't understand it all yet.
---------------------------------------------------------------

headadmin@headadmin-desktop:~$ lspci -vvvv
00:00.0 Host bridge: Intel Corporation Atom Processor D4xx/D5xx/N4xx/N5xx DMI Bridge (rev 02)
 Subsystem: Intel Corporation Atom Processor D4xx/D5xx/N4xx/N5xx DMI Bridge
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ >SERR- <PERR- INTx-
 Latency: 0
 Capabilities: <access denied>
 Kernel driver in use: agpgart-intel

00:02.0 VGA compatible controller: Intel Corporation Atom Processor D4xx/D5xx/N4xx/N5xx Integrated Graphics Controller (rev 02) (prog-if 00 [VGA controller])
 Subsystem: Intel Corporation Atom Processor D4xx/D5xx/N4xx/N5xx Integrated Graphics Controller
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 44
 Region 0: Memory at feb00000 (32-bit, non-prefetchable) [size=512K]
 Region 1: I/O ports at dc00 [size=8]
 Region 2: Memory at d0000000 (32-bit, prefetchable) [size=256M]
 Region 3: Memory at fea00000 (32-bit, non-prefetchable) [size=1M]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: <access denied>
 Kernel driver in use: i915

00:02.1 Display controller: Intel Corporation Atom Processor D4xx/D5xx/N4xx/N5xx Integrated Graphics Controller (rev 02)
 Subsystem: Intel Corporation Device a001
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Region 0: Memory at fe980000 (32-bit, non-prefetchable) [size=512K]
 Capabilities: <access denied>

00:1c.0 PCI bridge: Intel Corporation NM10/ICH7 Family PCI Express Port 1 (rev 02) (prog-if 00 [Normal decode])
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 32 bytes
 Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
 I/O behind bridge: 00001000-00001fff
 Memory behind bridge: 80000000-801fffff
 Prefetchable memory behind bridge: 0000000400000000-00000004001fffff
 Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
 BridgeCtl: Parity- SERR+ NoISA+ VGA- MAbort- >Reset- FastB2B-
  PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
 Capabilities: <access denied>
 Kernel driver in use: pcieport

00:1c.1 PCI bridge: Intel Corporation NM10/ICH7 Family PCI Express Port 2 (rev 02) (prog-if 00 [Normal decode])
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 32 bytes
...

[George Mulak (gmulak)]

This is from /var/log/syslog:
----------------------------------------------------
File: syslog

Apr 1 10:11:34 headadmin-desktop rsyslogd: [origin software="rsyslogd" swVersion="7.4.4" x-pid="536" x-info="http://www.rsyslog.com"$
Apr 1 10:11:38 headadmin-desktop anacron[795]: Job `cron.daily' terminated
Apr 1 10:11:38 headadmin-desktop anacron[795]: Normal exit (1 job run)
Apr 1 10:17:01 headadmin-desktop CRON[2820]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)
Apr 1 11:17:01 headadmin-desktop CRON[2976]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)
Apr 1 12:17:01 headadmin-desktop CRON[3263]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)

----------------------------------------------
sudo aplay -l gives this output:

headadmin@headadmin-desktop:/var/log$ sudo aplay -l
[sudo] password for headadmin:
aplay: device_list:268: no soundcards found...

-------------------------------------------------------------------
I also re-installed the alsa sound here according to another post and this was the result:

headadmin@headadmin-desktop:/proc$ sudo apt-get install alsa-base alsa-utils alsa-tools libasound2 libasound2-plugins
Reading package lists... Done
Building dependency tree
Reading state information... Done
alsa-base is already the newest version.
alsa-utils is already the newest version.
libasound2 is already the newest version.
libasound2-plugins is already the newest version.
libasound2-plugins set to manually installed.
The following packages were automatically installed and are no longer required:
  libapparmor-perl linux-headers-3.16.0-30 linux-headers-3.16.0-30-generic
  linux-image-3.16.0-30-generic linux-image-extra-3.16.0-30-generic
Use 'apt-get autoremove' to remove them.
The following NEW packages will be installed:
  alsa-toolsheadadmin@headadmin-desktop:/proc$ sudo apt-get install alsa-base alsa-utils alsa-tools libasound2 libasound2-plugins
Reading package lists... Doneheadadmin@headadmin-desktop:/proc$ sudo apt-get install alsa-base alsa-utils alsa-tools libasound2 libasound2-plugins
Reading package lists... Done
Building dependency tree
Reading state information... Done
alsa-base is already the newest version.
alsa-utils is already the newest version.
libasound2 is already the newest version.
libasound2-plugins is already the newest version.
libasound2-plugins set to manually installed.
The following packages were automatically installed and are no longer required:
  libapparmor-perl linux-headers-3.16.0-30 linux-headers-3.16.0-30-generic
  linux-image-3.16.0-30-generic linux-image-extra-3.16.0-30-generic
Use 'apt-get autoremove' to remove them.
The following NEW packages will be installed:
  alsa-tools
0 upgraded, 1 newly installed, 0 to remove and 12 not upgraded.
Need to get 50.4 kB of archives.
After this operation, 216 kB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 http://us.archive.ubuntu.com/ubuntu/ trusty/universe alsa-tools amd64 1.0.27-2ubuntu3 [50.4 kB]
Fetched 50.4 kB in 0s (104 kB/s)
Selecting previously unselected package alsa-tools.
...

[Raymond (superquad-vortex2)]

do you mean NC 91 ?

http://www.jetwaycomputer.com/NC91.html

refer to user manual
check wthether you disable hda audio in bios setup

usually HDA audio controller is at 00:1b.0

[George Mulak (gmulak)]

Raymond, you are awesome. I am so embarrased that I did not think to check the BIOS! I got it from the factory and it was disabled? Why? I have never received a new Motherboard with the sound disabled.

On the bright side, I learned a lot, so that is cool. I don't know how to close this.

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]