[Latitude 3540, Realtek ALC283, Black Headphone Out, Left] No sound at all

Bug #1377404 reported by Andy Pomfret on 2014-10-04
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

This bug manifested itself only recently (kernel update?). I have sound through the internal speakers but nothing (except occasional clicks) through the headphones. 'What device did you plug in?' dialog appearing fine, headphones show up in sound preferences, test sounds not audible.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
Uname: Linux 3.13.0-36-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ajp109 2262 F.... pulseaudio
                      ajp109 3563 F.... audacity
 /dev/snd/pcmC0D0c: ajp109 2262 F...m pulseaudio
CurrentDesktop: Unity
Date: Sat Oct 4 10:19:17 2014
InstallationDate: Installed on 2014-02-01 (244 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140201)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ajp109 2262 F.... pulseaudio
                      ajp109 3563 F.... audacity
 /dev/snd/pcmC0D0c: ajp109 2262 F...m pulseaudio
 /dev/snd/seq: timidity 1224 F.... timidity
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [Latitude 3540, Realtek ALC283, Black Headphone Out, Left] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/12/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 02RKKX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A04
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd11/12/2013:svnDellInc.:pnLatitude3540:pvrA04:rvnDellInc.:rn02RKKX:rvrA00:cvnDellInc.:ct8:cvrA04:
dmi.product.name: Latitude 3540
dmi.product.version: A04
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.modprobe.d.alsa.base.conf: 2014-09-19T21:53:03.868459

Andy Pomfret (cooperised) wrote :
Raymond (superquad-vortex2) wrote :

http://www.dell.com/ed/business/p/latitude-3540-laptop/pd

Stereo headphone/microphone combo jack

do the laptop support trrs headset, headphone and conventional mic?

Changed in alsa-driver (Ubuntu):
status: New → Incomplete
Daniel van Vugt (vanvugt) wrote :

Please try uninstalling 'timidity' and all 'timidity' related packages. Then reboot.

Launchpad Janitor (janitor) wrote :

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

Changed in alsa-driver (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers