[4389W1B, Conexant CX20585, Speaker, Internal] Sound works for a while, then breaks

[Kilian Evang]

Today sound from speakers suddenly stopped while I was playing music. The problem persists reboot. Headphones work fine. When I dual-boot Windows on the same machine, there is no problem with the speakers.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ke 2142 F.... pulseaudio
 /dev/snd/controlC0: ke 2142 F.... pulseaudio
                      ke 2726 F.... alsamixer
 /dev/snd/pcmC0D0p: ke 2142 F...m pulseaudio
CurrentDesktop: Unity
Date: Sat May 24 16:22:22 2014
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-05-16 (7 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:MID failed
Symptom_Card: Built-in Audio - HDA Intel MID
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ke 2142 F.... pulseaudio
 /dev/snd/controlC0: ke 2142 F.... pulseaudio
                      ke 2726 F.... alsamixer
 /dev/snd/pcmC0D0p: ke 2142 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [4389W1B, Conexant CX20585, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/03/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: 6NET84WW (1.45 )
dmi.board.name: 4389W1B
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr6NET84WW(1.45):bd10/03/2012:svnLENOVO:pn4389W1B:pvrThinkPadW510:rvnLENOVO:rn4389W1B:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 4389W1B
dmi.product.version: ThinkPad W510
dmi.sys.vendor: LENOVO

[Kilian Evang (kevang)]

Sound is back after turning off the computer and turning it on again, after a while stops again.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Huseyin (huseyin-u-ozen)]

Hi, just re-installed Ubuntu 16.04.3, no audio from my speakers at all on my Thinkpad W510. Please find attached Alsa Info document. In case of more information needed, please contact me. Thank you.