[HP EliteBook 8560w, IDT 92HD81B1X5, Speaker, Internal] No sound at all

Bug #1275198 reported by John Catron on 2014-02-01
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

After an update a few weeks ago the internal speakers on my laptop stopped working. Audio from headphones works fine. Tried upgrading version of Ubuntu but still won't work.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.11.0-15.25-generic 3.11.10
Uname: Linux 3.11.0-15-generic i686
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: user 1933 F.... pulseaudio
 /dev/snd/controlC0: user 1933 F.... pulseaudio
 /dev/snd/pcmC0D0p: user 1933 F...m pulseaudio
Date: Fri Jan 31 23:25:21 2014
InstallationDate: Installed on 2012-01-10 (752 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
MarkForUpload: True
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: user 1933 F.... pulseaudio
 /dev/snd/controlC0: user 1933 F.... pulseaudio
 /dev/snd/pcmC0D0p: user 1933 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [HP EliteBook 8560w, IDT 92HD81B1X5, Speaker, Internal] No sound at all
UpgradeStatus: Upgraded to saucy on 2014-02-01 (0 days ago)
dmi.bios.date: 05/10/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68SVD Ver. F.02
dmi.board.name: 1631
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 01.33
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68SVDVer.F.02:bd05/10/2011:svnHewlett-Packard:pnHPEliteBook8560w:pvrA0001C02:rvnHewlett-Packard:rn1631:rvrKBCVersion01.33:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 8560w
dmi.product.version: A0001C02
dmi.sys.vendor: Hewlett-Packard
mtime.conffile..etc.modprobe.d.alsa.base.conf: 2014-01-31T23:12:02.568169

John Catron (catronj2000) wrote :
Raymond (superquad-vortex2) wrote :

any reason to select monitor as default source ?

Default sink name: alsa_output.pci-0000_00_1b.0.analog-stereo
Default source name: alsa_output.pci-0000_00_1b.0.analog-stereo.monitor

Raymond (superquad-vortex2) wrote :

/sys/class/sound/hwC0D0/driver_pin_configs:
0x0a 0x2101201f
0x0f 0x2181205e

 autoconfig: line_outs=1 (0xa/0x0/0x0/0x0/0x0) type:line
   speaker_outs=1 (0xd/0x0/0x0/0x0/0x0)
   hp_outs=1 (0xb/0x0/0x0/0x0/0x0)
   mono: mono_out=0x0
   inputs:
     Mic=0xc
     Internal Mic=0x11
     Line=0xf

seem lost the "speaker playback volume" when speaker have to share the volume control with dock line out

Node 0x13 [Audio Output] wcaps 0xd0c05: Stereo Amp-Out R/L
  Control: name="PCM Playback Volume", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=0
  Control: name="PCM Playback Switch", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=0
  Device: name="92HD81B1X5 Analog", type="Audio", device=0
  Amp-Out caps: N/A
  Amp-Out vals: [0x7f 0x7f]
  Converter: stream=8, channel=0
  Power states:
  Power: setting=D0, actual=D0
  Delay: 13 samples
Node 0x14 [Audio Output] wcaps 0xd0c05: Stereo Amp-Out R/L
  Control: name="Headphone Playback Volume", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=0
  Control: name="Headphone Playback Switch", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=0
  Amp-Out caps: N/A
  Amp-Out vals: [0x7f 0x7f]
  Converter: stream=8, channel=0
  Power states:
  Power: setting=D0, actual=D0
  Delay: 13 samples

Changed in alsa-driver (Ubuntu):
status: New → Incomplete

I didn't set anything.  Installed an update and sound stopped working.

On Saturday, February 1, 2014 7:25 PM, Raymond <email address hidden> wrote:

https://wiki.ubuntu.com/PulseAudio/Log

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1275198

Title:
  [HP EliteBook 8560w, IDT 92HD81B1X5, Speaker, Internal] No sound at
  all

Status in “alsa-driver” package in Ubuntu:
  Incomplete

Bug description:
  After an update a few weeks ago the internal speakers on my laptop
  stopped working.  Audio from headphones works fine.  Tried upgrading
  version of Ubuntu but still won't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.11.0-15.25-generic 3.11.10
  Uname: Linux 3.11.0-15-generic i686
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: i386
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  user      1933 F.... pulseaudio
  /dev/snd/controlC0:  user      1933 F.... pulseaudio
  /dev/snd/pcmC0D0p:  user      1933 F...m pulseaudio
  Date: Fri Jan 31 23:25:21 2014
  InstallationDate: Installed on 2012-01-10 (752 days ago)
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
  MarkForUpload: True
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  user      1933 F.... pulseaudio
  /dev/snd/controlC0:  user      1933 F.... pulseaudio
  /dev/snd/pcmC0D0p:  user      1933 F...m pulseaudio
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [HP EliteBook 8560w, IDT 92HD81B1X5, Speaker, Internal] No sound at all
  UpgradeStatus: Upgraded to saucy on 2014-02-01 (0 days ago)
  dmi.bios.date: 05/10/2011
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68SVD Ver. F.02
  dmi.board.name: 1631
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 01.33
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68SVDVer.F.02:bd05/10/2011:svnHewlett-Packard:pnHPEliteBook8560w:pvrA0001C02:rvnHewlett-Packard:rn1631:rvrKBCVersion01.33:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 8560w
  dmi.product.version: A0001C02
  dmi.sys.vendor: Hewlett-Packard
  mtime.conffile..etc.modprobe.d.alsa.base.conf: 2014-01-31T23:12:02.568169

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1275198/+subscriptions

John Catron (catronj2000) wrote :
Raymond (superquad-vortex2) wrote :

how did you upgrade ?

seem fail to open card 1 device 0

( 0.038| 0.000) I: [pulseaudio] (alsa-lib)pcm_hw.c: open '/dev/snd/pcmC1D0p' failed (-2)

post output of alsa-info.sh

John Catron (catronj2000) wrote :

Update originally came through software updater.  I upgraded through software updater also.

On Tuesday, February 4, 2014 12:10 AM, Raymond <email address hidden> wrote:

how did you upgrade ?

seem fail to open card 1 device 0

(  0.038|  0.000) I: [pulseaudio] (alsa-lib)pcm_hw.c: open
'/dev/snd/pcmC1D0p' failed (-2)

post output of alsa-info.sh

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1275198

Title:
  [HP EliteBook 8560w, IDT 92HD81B1X5, Speaker, Internal] No sound at
  all

Status in “alsa-driver” package in Ubuntu:
  Incomplete

Bug description:
  After an update a few weeks ago the internal speakers on my laptop
  stopped working.  Audio from headphones works fine.  Tried upgrading
  version of Ubuntu but still won't work.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.11.0-15.25-generic 3.11.10
  Uname: Linux 3.11.0-15-generic i686
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: i386
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  user      1933 F.... pulseaudio
  /dev/snd/controlC0:  user      1933 F.... pulseaudio
  /dev/snd/pcmC0D0p:  user      1933 F...m pulseaudio
  Date: Fri Jan 31 23:25:21 2014
  InstallationDate: Installed on 2012-01-10 (752 days ago)
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
  MarkForUpload: True
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  user      1933 F.... pulseaudio
  /dev/snd/controlC0:  user      1933 F.... pulseaudio
  /dev/snd/pcmC0D0p:  user      1933 F...m pulseaudio
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [HP EliteBook 8560w, IDT 92HD81B1X5, Speaker, Internal] No sound at all
  UpgradeStatus: Upgraded to saucy on 2014-02-01 (0 days ago)
  dmi.bios.date: 05/10/2011
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68SVD Ver. F.02
  dmi.board.name: 1631
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 01.33
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68SVDVer.F.02:bd05/10/2011:svnHewlett-Packard:pnHPEliteBook8560w:pvrA0001C02:rvnHewlett-Packard:rn1631:rvrKBCVersion01.33:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 8560w
  dmi.product.version: A0001C02
  dmi.sys.vendor: Hewlett-Packard
  mtime.conffile..etc.modprobe.d.alsa.base.conf: 2014-01-31T23:12:02.568169

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1275198/+subscriptions

John Catron (catronj2000) wrote :
Raymond (superquad-vortex2) wrote :

you have to obtain the ouput of alsa-info.sh when you run the script

Raymond (superquad-vortex2) wrote :

( 0.087| 0.000) D: [pulseaudio] alsa-mixer.c: Probing path 'analog-output-speaker'
( 0.087| 0.000) D: [pulseaudio] alsa-mixer.c: Probe of element 'Hardware Master' succeeded (volume=0, switch=0, enumeration=0).
( 0.087| 0.000) D: [pulseaudio] alsa-mixer.c: Probe of element 'Master' succeeded (volume=1, switch=1, enumeration=0).
( 0.087| 0.000) D: [pulseaudio] alsa-mixer.c: Probe of element 'Master Mono' succeeded (volume=0, switch=0, enumeration=0).
( 0.088| 0.000) D: [pulseaudio] alsa-mixer.c: Probe of element 'Headphone' succeeded (volume=3, switch=1, enumeration=0).
( 0.088| 0.000) D: [pulseaudio] alsa-mixer.c: Probe of element 'Headphone2' succeeded (volume=0, switch=0, enumeration=0).
( 0.088| 0.000) D: [pulseaudio] alsa-mixer.c: Probe of element 'Speaker' succeeded (volume=0, switch=0, enumeration=0).
( 0.088| 0.000) D: [pulseaudio] alsa-mixer.c: Probe of element 'Desktop Speaker' failed.

since the volume control at node 0x13 is shared by dock line out and internal speaker

the pulseaudio speaker path does not contain pcm playback volume

http://cgit.freedesktop.org/pulseaudio/pulseaudio/tree/src/modules/alsa/mixer/paths/analog-output-speaker.conf

( 0.089| 0.000) D: [pulseaudio] alsa-mixer.c: Removing path 'analog-output' as it is a subset of 'analog-output-speaker'.

your case are similar to

https://bugs.freedesktop.org/show_bug.cgi?id=70865

line out and internal speaker share a volume control, pulseaudio don’t include pcm in speaker path

John Catron (catronj2000) wrote :

I have no idea what all that means. I am a novice when it comes to computers. How to I use this to fix my problem?

Raymond (superquad-vortex2) wrote :

you should follow up the above pulseaudio bug report if you are using dock station

if you don't use the dock station

remove the fixup of the dock line out and dock mic pin so that the speaker has it own playback volume control

/sys/class/sound/hwC0D0/driver_pin_configs:
0x0a 0x2101201f
0x0f 0x2181205e

Raymond (superquad-vortex2) wrote :

http://cgit.freedesktop.org/pulseaudio/pulseaudio/tree/src/modules/alsa/mixer/paths

there is only dock mic port conf but no dock line out conf

ask pulseaudio developer whether need to tell pulseaudio the PCM playback volume control is shared by speaker and dock line out

To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.