[MS-7693, Realtek ALC892, Pink Mic, Rear] Background noise and strange sound

[Santiago Navatta]

I have tested my gamin headset in my notebook and it works fine without extra noises or "white noise"

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: santiago 2167 F.... pulseaudio
 /dev/snd/controlC0: santiago 2167 F.... pulseaudio
 /dev/snd/pcmC0D0p: santiago 2167 F...m pulseaudio
Date: Sat Oct 12 20:41:36 2013
InstallationDate: Installed on 2013-10-10 (1 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Beta amd64 (20131010.1)
MarkForUpload: True
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaRecordingTest: ALSA recording test through plughw:SB successful
Symptom_Card: Audio Interno - HDA ATI SB
Symptom_Jack: Pink Mic, Rear
Symptom_PulseAudioRecordingTest: PulseAudio recording test through plughw:SB successful
Symptom_Type: High background noise, or volume is too low
Title: [MS-7693, Realtek ALC892, Pink Mic, Rear] Background noise or low volume
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/16/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V2.5
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: 970A-G46 (MS-7693)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV2.5:bd07/16/2013:svnMSI:pnMS-7693:pvr2.0:rvnMSI:rn970A-G46(MS-7693):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.name: MS-7693
dmi.product.version: 2.0
dmi.sys.vendor: MSI

[Raymond (superquad-vortex2)]

post the pulseaudio verbose log

https://wiki.ubuntu.com/PulseAudio/Log

[Raymond (superquad-vortex2)]

how did you test your headset ?

rear mic jack is plugged but headphone jack is unplugged

do you mean you have plugged your headhone to Line Out jack

control.37 {
  iface CARD
  name 'Rear Mic Jack'
  value true
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.38 {
  iface CARD
  name 'Line Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.39 {
  iface CARD
  name 'Line Out Front Jack'
  value true
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.40 {
  iface CARD
  name 'Line Out Surround Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.41 {
  iface CARD
  name 'Line Out CLFE Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.42 {
  iface CARD
  name 'Line Out Side Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.43 {
  iface CARD
  name 'Front Headphone Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }

[Santiago Navatta (snavatta)]

I plug my headphone on the back; But my problem is not about sound in my
headset but with my mic, I did a recording and some tests with google
hangout, steam and all have a strange "noise" or something like that.

2013/10/13 Raymond <email address hidden>

> how did you test your headset ?
>
> rear mic jack is plugged but headphone jack is unplugged
>
> do you mean you have plugged your headhone to Line Out jack
>
> control.37 {
> iface CARD
> name 'Rear Mic Jack'
> value true
> comment {
> access read
> type BOOLEAN
> count 1
> }
> }
> control.38 {
> iface CARD
> name 'Line Jack'
> value false
> comment {
> access read
> type BOOLEAN
> count 1
> }
> }
> control.39 {
> iface CARD
> name 'Line Out Front Jack'
> value true
> comment {
> access read
> type BOOLEAN
> count 1
> }
> }
> control.40 {
> iface CARD
> name 'Line Out Surround Jack'
> value false
> comment {
> access read
> type BOOLEAN
> count 1
> }
> }
> control.41 {
> iface CARD
> name 'Line Out CLFE Jack'
> value false
> comment {
> access read
> type BOOLEAN
> count 1
> }
> }
> control.42 {
> iface CARD
> name 'Line Out Side Jack'
> value false
> comment {
> access read
> type BOOLEAN
> count 1
> }
> }
> control.43 {
> iface CARD
> name 'Front Headphone Jack'
> value false
> comment {
> access read
> type BOOLEAN
> count 1
> }
> }
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1239228
>
> Title:
> [MS-7693, Realtek ALC892, Pink Mic, Rear] Background noise and strange
> sound
>
> Status in “alsa-driver” package in Ubuntu:
> New
>
> Bug description:
> I have tested my gamin headset in my notebook and it works fine
> without extra noises or "white noise"
>
> ProblemType: Bug
> DistroRelease: Ubuntu 13.10
> Package: alsa-base 1.0.25+dfsg-0ubuntu4
> ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
> Uname: Linux 3.11.0-12-generic x86_64
> NonfreeKernelModules: fglrx
> ApportVersion: 2.12.5-0ubuntu2
> Architecture: amd64
> ...

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Espen Krømke (espenk)]

I got the exact same problem. I even went out and bought me a new headset just to be 100% sure that it wasn't just the set that was broken, but it wasn't.

It started after I upgraded to 13.10. I have since then done a new, complete fresh install with no change.

Oddly enogh it seems this only affect headset mics. I got a plain USB table mic from Logitech who still works, but none of my (now) two headset mics are working properly. Also, the new headset has it's own audio interface (via USB) with no difference, so it can't just be the analogue onboard audio jacks either.

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]