USB headphones not reacting with Kubuntu 13.10

[ben van 't ende]

When I plugin a USB headphone the output is not recognized. The mic works, but not the headphone. In phonon I see that when i plug in the USB headphone, the profile chages to HDMI. In 13.04 it worked flawless. Plugging in the headphone switched the sound immediately to the headphones in 13.04. I do not think the bugreporting went ok I did thru 'ubuntu-bug -s audio' . Apachelogger helper me out on IRC. He says to mention " sound works fine when bypassing pulseaudio, with pulseaudio you get that alsa warning". So it seems a pulseaudio bug. Sorry my reporting is a bit lame, but I am not a dev.

Just ping me on IRC benvantende if you need more info.

IRC log incuded below.

tHNx

[11:28:30] <benvantende> uhhh well yes speakers is al fine. the problem seems to be in how the usb headphone is recognized. mic works fine, but no output thru the headset
[11:28:58] <benvantende> everytime i reconnect the usb the sound device defaults to HDMI
[11:29:52] <apachelogger> that's not what the setting does.
[11:29:56] -*- apachelogger really needs to fix that -.-
[11:30:02] <apachelogger> alas, it's not a setting :P
[11:30:17] <apachelogger> benvantende: as sound card select your headphones, then make another screenshot please
[11:32:24] --> Jekyll (~whodare@121.28.132.18) has joined #kubuntu-devel
[11:35:09] <apachelogger> ah
[11:35:19] <benvantende> apachelogger: http://imgur.com/74H8iDH
[11:35:32] <apachelogger> afiestas_: now I get it ... the problem is that it does not show up in about-user kcm thing?
[11:35:51] --> dpm (~dpm@ubuntu/member/dpm) has joined #kubuntu-devel
[11:36:13] <apachelogger> benvantende: if you click the 'front left' button you don't get any output?
[11:36:18] <benvantende> no
[11:36:57] <apachelogger> hm
[11:37:29] <apachelogger> benvantende: on the first tab, did you try 'apply list to..." and applied it to everything?
[11:38:16] <benvantende> apachelogger: yes let me shuffle it around and do that again
[11:38:43] <benvantende> apachelogger: i also think the whole HDMI option was not there before 13.10. not totally sure though
[11:39:15] <apachelogger> should have been anyway
[11:39:45] <apachelogger> in terminal run: PHONON_PULSEAUDIO_DEBUG=5 PHONON_DEBUG=5 PHONON_BACKEND_DEBUG=5 kcmshell4 phonon &> phonon.log
[11:40:10] <apachelogger> in the first tab make sure your headphones are at the top of the list, then click test, wait for about 10 seconds
[11:40:36] <apachelogger> then on the second tab select your headphones as sound card, and click front left
[11:41:07] <apachelogger> close the window again and in your home directory is a file called phonon.log, please poste the content to paste.kde.org
[11:44:03] <benvantende> apachelogger: there you go sir! http://pastebin.kde.org/pdbrocisn
[11:44:04] <apachelogger> afiestas_, Riddell, shadeslayer: so... accountsservice uses .face, however kcm_useraccount and kdm use .face.icon though... so the options are to patch kcm/kdm or patch kcm/kdm ... ultimately the kcm would be ported to accoutnsservice though
[11:45:43] <apachelogger> ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM 11
[11:45:46] <apachelogger> that does not sound good
[11:46:14] <-- ximion (~ximion@207.216.160.78) has quit (Quit: Konversation terminated!)
[11:46:17] <benvantende> oops ;)
[11:46:58] <benvantende> apachelogger: just to be clear. it worked flawless on 13.04
[11:47:27] <apachelogger> PHONON_PULSEAUDIO_DISABLE=1 kcmshell4 phonon
[11:47:53] <apachelogger> first tab, find your headset in the list ... should say (USB Audio) next to it ... select it and click test
[11:47:56] <apachelogger> do you get sound?
[11:49:18] <benvantende> i get a list with default, hw:0,0 etc, but YES SOUND
[11:49:37] <apachelogger> pulseaudio bug then it seems
[11:50:11] <benvantende> can i report that? i am afraid i cannot describe that issue really well ;)
[11:50:29] <-- Jekyll (~whodare@121.28.132.18) has quit (Quit: Konversation terminated!)
[11:51:15] <apachelogger> benvantende: just kcmshell4 phonon again ...... second tab select your headphones as sound card again, go through profiles and check if any of them produces sound using using the test buttons below
[11:52:35] <benvantende> apachelogger: NO "ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM 11"
[11:54:22] <apachelogger> oh
[11:54:24] <apachelogger> actually
[11:54:34] <apachelogger> benvantende: change profile to steore out + mono in again
[11:54:51] <apachelogger> then open kmix and make sure your volume is actually >0 ^^
[11:57:59] <apachelogger> benvantende: was the volume >0?
[11:58:09] <-- santa (~[e-mail]) has quit (Quit: La vida es una mierda, ¡viva la muerte!)
[11:58:28] <benvantende> apachelogger: yes although i have seen before it spontaneously drop to 0
[11:59:06] <benvantende> apachelogger: now no sound at all thru the phonon setting. amarok works fine however
[11:59:16] <apachelogger> Oo
[11:59:23] <apachelogger> benvantende: through the headphones?
[12:00:16] <benvantende> apachelogger: no not a sound thru the headphones as yet ;)
[12:00:43] <apachelogger> well, I'll just call it a day and say pulseaudio has problems of some sort :P
[12:00:48] <apachelogger> benvantende: ubuntu-bug -s audio
[12:01:38] <-> davmor2_ is now known as davmor2
[12:01:44] <apachelogger> that should collect all relevant data... if asked for information simply say that sounds works fine when bypassing pulseaudio, with pulseaudio you that alsa warning
[12:01:46] <benvantende> thanks a ton my friend....most wizardous assistance
[12:01:57] <apachelogger> no problem
[12:02:16] <apachelogger> woah, that last sentence was messed up
[12:02:19] <apachelogger> need more coffee
[12:02:48] <benvantende> what is the proper sentence?
[12:03:23] <apachelogger> that should collect all relevant data... if asked for additional information simply say that sound works fine when bypassing pulseaudio, with pulseaudio you get that alsa warning
[12:03:42] <benvantende> okidoki
[12:03:44] <apachelogger> oh and feel free to put the IRC log in a file and attach it to the bug, it may help

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.11.0-11.17-generic 3.11.3
Uname: Linux 3.11.0-11-generic i686
ApportVersion: 2.12.5-0ubuntu1
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ben 2119 F.... pulseaudio
 /dev/snd/controlC0: ben 2119 F.... pulseaudio
                      ben 6114 F.... alsamixer
Date: Tue Oct 8 12:01:07 2013
InstallationDate: Installed on 2012-10-25 (347 days ago)
InstallationMedia: Kubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.1)
MarkForUpload: True
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaRecordingTest: ALSA recording test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Mic, Internal
Symptom_PulseAudioRecordingTest: PulseAudio recording test through plughw:PCH failed
Symptom_Type: None of the above
Title: [2356GCG, Realtek ALC269VC, Mic, Internal] Recording problem
UpgradeStatus: Upgraded to saucy on 2013-09-28 (10 days ago)
dmi.bios.date: 07/02/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: G7ET31WW (1.13 )
dmi.board.asset.tag: Not Available
dmi.board.name: 2356GCG
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrG7ET31WW(1.13):bd07/02/2012:svnLENOVO:pn2356GCG:pvrThinkPadT430s:rvnLENOVO:rn2356GCG:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 2356GCG
dmi.product.version: ThinkPad T430s
dmi.sys.vendor: LENOVO

[Raymond (superquad-vortex2)]

 the headphone of your on board have higher priority than HDMI or USB headset

 alsa.components = "USB046d:0a0b"
  module-udev-detect.discovered = "1"
  device.icon_name = "audio-headset-usb"
  device.intended_roles = "phone"
 ports:
  analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: unknown)
   properties:
    device.icon_name = "audio-headphones"
 active port: <analog-output-headphones>

ports:
  hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: yes)
   properties:
    device.icon_name = "video-display"
    device.product.name = "DELL U2413"
 active port: <hdmi-output-0>

ports:
  analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: no)
   properties:
    device.icon_name = "audio-speakers"
  analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: yes)
   properties:
    device.icon_name = "audio-headphones"
 active port: <analog-output-headphones>

[ben van 't ende (benvantende)]

Thanks Raymond, it took quite some extra tweaking in PAVU control to make that work. I reset the config thru 'rm -r ~/.config/pulse; pulseaudio -k' and adjusted the config. It is now stable again. It is hard to convey what I actually did, because it is quite a lot. Als not sure what is my ignorance and what a usability issue. Great anyway there are people like you and apachelogger around. AWESOME!

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]