[USB-Audio - Plantronics GameCom 780] Terrible support for this headset

[Arnau]

Today I bought a Plantronics GameCom 780 headset, I pluged into the USB port whishing it would work out of the box, but it didn't properly. First of all, I'm using Kubuntu 13.04, Linux Kernel version is 3.8.0-19, and, for example, I can't hear nothing if volume is less than 24%, if I put it at 20% I won't hear anything, it gets muted. Micprohone is working quite well, but the function "Loudness" isn't working, I typed Alsamixer and I selected the soundcard of the headset, Loudness appears there but it appears desactivated, and I can't enable it :/

My problems seems to be similar to this: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/961481

Do you know if this will be solved in future versions of the Linux Kernel? maybe with a new PulseAudio version? what about Alsamixer? I'm new in Linux, and this kind of problems are terrible, I know it's not Linux fault, it's GameCom fault, they should make better support for Linux...

Thank you (sorry for my bad English)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Marc (marcwallington)]

I have this kind of problems with GameCom 780 on Linux. In Windows it works like a charm..

[Hawkwing (androlgenhald)]

Try going to the sound preferences and selecting the digital output instead of analog. Unfortunately the virtual 7.1 surround is software based, so you can only get it on windows. With digital output you should at least get good stereo sound though.

[Raymond (superquad-vortex2)]

https://wiki.ubuntu.com/Audio/AlsaInfo

https://wiki.ubuntu.com/PulseAudio/Log

[Mike Clark (mwclark)]

Putting it on Digital instead of Analog did take care of the problem but now the overall sound is very low. Much lower than Analog. Ironically, before I changed the Output to Analog Output 'Plantronics GameCon 780', my Output was set to Headphones and working pretty good. After I changed it in the Sound Control Panel, I can't seem to change it back and get the same results.

[Mike Clark (mwclark)]

Here is my AlsaInfo: http://www.alsa-project.org/db/?f=16bc07dbd9623939e23be5c2cfd1fb3955357a9b

[Mike Clark (mwclark)]

And, after a reboot, everything appears to be working fine on Digital Output 'Plantronics GameCon 780'.

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[Marcus Tomlinson (marcustomlinson)]

This issue has sat incomplete for more than 60 days now. I'm going to close it as invalid. Please feel free re-open if this is still an issue for you. Thank you.