[HP Pavilion dv6 Notebook PC, IDT 92HD81B1X5, Black Headphone Out, Front] No sound at all

Bug #1158909 reported by Jonathan Brier on 2013-03-22
68
This bug affects 13 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Medium
Unassigned

Bug Description

Now running 13.04 neither headphone jack functions. Inserting headphones to either port mutes the computer speakers and audio over hdmi work. Issue is limited to the headphone jacks. These worked in 12.10 before the upgrade. I'm not sure if they ever worked on 13.04 as I just tried them recently.

The sound is not muted nor turned down. I have checked the master sound volumes and nothing added sound.

There is a strange behavior difference between inserting the headphone and removing in Chrome vs Firefox.

Chrome:
Insert headphone: sound disappears from main speakers (as expected), but no sound from headphones - volume level indicator stays at 100% when trying to turn up the volume (as expected)
Remove headphone: sound return to main speakers at 100%

Firefox:
Insert headphones: sound disappears from main speakers (as expected), but no sound from headphones - volume level sometimes will change sometimes stays the same.

Remove headphone: sound does not return to main speakers - sometimes 0% sound level sometimes muted or never returns until Firefox is closed.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.8.0-13.23-generic 3.8.3
Uname: Linux 3.8.0-13-generic x86_64
ApportVersion: 2.9.2-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jonathan 3072 F.... pulseaudio
                      jonathan 8404 F.... alsamixer
 /dev/snd/controlC0: jonathan 3072 F.... pulseaudio
Date: Fri Mar 22 11:40:49 2013
EcryptfsInUse: Yes
InstallationDate: Installed on 2012-08-17 (217 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MarkForUpload: True
PackageArchitecture: all
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic_1 failed
Symptom_Card: Built-in Audio - HD-Audio Generic
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jonathan 3072 F.... pulseaudio
                      jonathan 8404 F.... alsamixer
 /dev/snd/controlC0: jonathan 3072 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [HP Pavilion dv6 Notebook PC, IDT 92HD81B1X5, Black Headphone Out, Front] No sound at all
UpgradeStatus: Upgraded to raring on 2013-03-12 (10 days ago)
dmi.bios.date: 09/13/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.21
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 358D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 33.18
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.21:bd09/13/2011:svnHewlett-Packard:pnHPPaviliondv6NotebookPC:pvr058D110000244620001620100:rvnHewlett-Packard:rn358D:rvr33.18:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dv6 Notebook PC
dmi.product.version: 058D110000244620001620100
dmi.sys.vendor: Hewlett-Packard

Jonathan Brier (brierjon) wrote :

This affects me as well.

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Jonathan Brier (brierjon) wrote :

reassigning to linux source package to better conform to the triaging sound bugs section of https://wiki.ubuntu.com/DebuggingSoundProblems

tags: added: kernel-sound
affects: alsa-driver (Ubuntu) → linux (Ubuntu)
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.9 kernel[0]. You will need to install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.9-rc7-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Jonathan Brier (brierjon) wrote :

Tested on 3.9.0-030900rc7-generic the headphone jack sound output was fixed.

tags: added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
getaceres (getaceres) wrote :

There is no linux-image-extras package and you loose the wifi so it's not for daily use but it fixes the headphone issue. Is it going to be backported or do we have to wait to 13.10 to have it fixed?

David Hazel (dhazel) wrote :

For those who may have upgraded from a previous release, one (maybe obvious) workaround is to boot from your previous kernel (3.5 series for ubuntu 12.10). The bootsplash will be a blank screen, but both networking and sound will work correctly.

scuffedshoes (elliot-ajoure) wrote :

Paste this as a new line to the end of /etc/modprobe.d/alsa-base.conf

options snd-hda-intel model=ref

The headphone jacks will work after reboot.

There are a few other tweaks for the hp dv6 is this post:
http://ubuntuforums.org/showthread.php?p=12371440#post12371440

Luigi R. (xluigi84) wrote :

kernel 3.9 solves the problem. By using 3.8.0-22 the Audio setting page is showing two devices instead of the one Speakers - Internal audio

Luigi R. (xluigi84) wrote :

ps: Hp DV6-6030el Ubuntu 13.04 64bit

Luigi R. (xluigi84) wrote :

suggestion #9 solves partially the problem because introduces others. I try to explain what happens in the Output audio page :

kernel 3.8.0-22:
Devices: Speakers + Analog output (no Headphone when they are connected. To make it work I have to unmute the speaker through alsamixer)

kernel 3.8.0-22+#9:
Devices: Digital output(S/PIDF) + Analog output + Headphone if they are connected. The fix solves the headphone problem but the volume is low I think because the output is Analog output and no output at all for Digital output(S/PIDF). Sometimes the system boop up without audio because the digital audio is selected.

kernel 3.9.2/4
Devices: Speaker (every thing is working fine and is the one I will continue to use waiting for a bug fixing)

Still same issue for me, just upgraded today. Speakers on laptop are working fine but when headphones are connected, the sound continues to play through the laptop speakers instead of headphones.

affects: linux (Ubuntu) → alsa-driver (Ubuntu)
Jonathan Brier (brierjon) wrote :

At the current time in development testing of ubuntu 13.10 the audio system works, but at the time of the upgrade the audio function was still broken in 13.04 with the mainstream patches.

Raymond (superquad-vortex2) wrote :

/sys/class/sound/hwC1D0/init_pin_configs:
0x0a 0x40f000f0
0x0b 0x0221101f
0x0c 0x02a11020
0x0d 0x40f000f0
0x0e 0x40f000f0
0x0f 0x92170110
0x10 0x40f000f0
0x11 0xd5a30130
0x1f 0x40f000f0
0x20 0x40f000f0

/sys/class/sound/hwC1D0/driver_pin_configs:
0x0a 0x40f000f0
0x0b 0x0221101f
0x0c 0x02a11020
0x0d 0x92170110
0x0e 0x40f000f0
0x0f 0x92170110
0x10 0x40f000f0
0x11 0xd5a30130
0x1f 0x40f000f0
0x20 0x40f000f0

there was a pix fixup of 0x0d ( seem to be the subwoofer)by the driver

 sinks:
  alsa_output.pci-0000_00_14.2.analog-stereo/#1: Built-in Audio Analog Stereo
 sources:
  alsa_output.pci-0000_00_14.2.analog-stereo.monitor/#1: Monitor of Built-in Audio Analog Stereo
  alsa_input.pci-0000_00_14.2.analog-stereo/#2: Built-in Audio Analog Stereo
 ports:
  analog-input-microphone-internal: Internal Microphone (priority 8900, latency offset 0 usec, available: unknown)
   properties:
    device.icon_name = "audio-input-microphone"
  analog-input-microphone: Microphone (priority 8700, latency offset 0 usec, available: no)
   properties:
    device.icon_name = "audio-input-microphone"
  analog-output: Analog Output (priority 9900, latency offset 0 usec, available: unknown)
   properties:

  analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: no)
   properties:
    device.icon_name = "audio-speakers"
  analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: yes)
   properties:
    device.icon_name = "audio-headphones"
0 sink input(s) available.

did pulseaudio mute speaker playback volume(0x13 and 0x14) when headphone is plugged since headphone is also connected to 0x13 ?

Node 0x13 [Audio Output] wcaps 0xd0c05: Stereo Amp-Out R/L
  Control: name="Speaker Playback Volume", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=63
  Control: name="Speaker Playback Switch", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=0
  Device: name="STAC92xx Analog", type="Audio", device=0
  Amp-Out caps: N/A
  Amp-Out vals: [0x80 0x80]
  Converter: stream=8, channel=0
  Power states:
  Power: setting=D0, actual=D0
  Delay: 13 samples
Node 0x14 [Audio Output] wcaps 0xd0c05: Stereo Amp-Out R/L
  Control: name="Bass Speaker Playback Volume", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=63
  Control: name="Bass Speaker Playback Switch", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=0
  Amp-Out caps: N/A
  Amp-Out vals: [0x7f 0x7f]
  Converter: stream=8, channel=0
  Power states:
  Power: setting=D0, actual=D0
  Delay: 13 samples

Node 0x0b [Pin Complex] wcaps 0x400581: Stereo
  Control: name="Front Headphone Jack", index=0, device=0
  Pincap 0x0001001c: OUT HP EAPD Detect
  EAPD 0x2: EAPD
  Pin Default 0x0221101f: [Jack] HP Out at Ext Front
    Conn = 1/8, Color = Black
    DefAssociation = 0x1, Sequence = 0xf
  Pin-ctls: 0xc0: OUT HP
  Unsolicited: tag=01, enabled=1
  Power states:
  Power: setting=D0, actual=D0
  Connection: 3
     0x13* 0x14 0x1c

Try latest alsa driver

https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS

Raymond (superquad-vortex2) wrote :

the other alternative is to create the speaker playback switch at 0x1c instead of node 0x13

Node 0x1b [Audio Mixer] wcaps 0x20050b: Stereo Amp-In
  Amp-In caps: ofs=0x17, nsteps=0x1f, stepsize=0x05, mute=1
  Amp-In vals: [0x97 0x97] [0x97 0x97] [0x97 0x97] [0x97 0x97] [0x97 0x97] [0x97 0x97]
  Power states:
  Power: setting=D0, actual=D0
  Connection: 6
     0x0c 0x0e 0x0f 0x13 0x14 0x0a
Node 0x1c [Audio Selector] wcaps 0x30050d: Stereo Amp-Out
  Amp-Out caps: ofs=0x1f, nsteps=0x1f, stepsize=0x05, mute=1
  Amp-Out vals: [0x9f 0x9f]
  Power states:
  Power: setting=D0, actual=D0
  Connection: 1
     0x1b

and connect one of the speaker to node 0x1c (audio selector instead of audio output)

Node 0x0d [Pin Complex] wcaps 0x400501: Stereo
  Control: name="Speaker Surround Phantom Jack", index=0, device=0
  Pincap 0x00010050: OUT EAPD Balanced
  EAPD 0x2: EAPD
  Pin Default 0x40f000f0: [N/A] Other at Ext N/A
    Conn = Unknown, Color = Unknown
    DefAssociation = 0xf, Sequence = 0x0
  Pin-ctls: 0x00:
  Power states:
  Power: setting=D0, actual=D0
  Connection: 3
     0x13 0x14* 0x1c
Node 0x0f [Pin Complex] wcaps 0x400583: Stereo Amp-In
  Control: name="Speaker Front Phantom Jack", index=0, device=0
  Amp-In caps: N/A
  Amp-In vals: [0x00 0x00]
  Pincap 0x00010034: IN OUT EAPD Detect
  EAPD 0x2: EAPD
  Pin Default 0x92170110: [Fixed] Speaker at Int Front
    Conn = Analog, Color = Unknown
    DefAssociation = 0x1, Sequence = 0x0
    Misc = NO_PRESENCE
  Pin-ctls: 0x00:
  Unsolicited: tag=00, enabled=0
  Power states:
  Power: setting=D0, actual=D0
  Connection: 3
     0x13* 0x14 0x1c

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