no sound at all since version 11.10 up to 12.10

Bug #1094526 reported by Conny on 2012-12-29
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

In 11.04 the sound is ok. I have installed the versions 11.10, 12.04, 1210 in different paritions, but no sound at all. So I am working still in 11.04 until the sound problem is solved.
---
ApportVersion: 2.6.1-0ubuntu9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: johannes 2061 F.... pulseaudio
 /dev/snd/controlC0: johannes 2061 F.... pulseaudio
DistroRelease: Ubuntu 12.10
InstallationDate: Installed on 2012-12-28 (3 days ago)
InstallationMedia: Kubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.1)
MarkForUpload: True
Package: alsa-base 1.0.25+dfsg-0ubuntu3
PackageArchitecture: all
ProcVersionSignature: Ubuntu 3.5.0-21.32-generic 3.5.7.1
Tags: quantal
Uname: Linux 3.5.0-21-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 07/21/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1404 ARLT E110
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M4A88TD-V EVO/USB3
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1404ARLTE110:bd07/21/2010:svnARLTComputerProdukteGmbH:pnMr.WhisperPRO:pvr1.0:rvnASUSTeKComputerINC.:rnM4A88TD-VEVO/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: Mr. Whisper PRO
dmi.product.version: 1.0
dmi.sys.vendor: ARLT Computer Produkte GmbH
---
ApportVersion: 2.6.1-0ubuntu9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: johannes 2093 F.... pulseaudio
 /dev/snd/controlC0: johannes 2093 F.... pulseaudio
CurrentDmesg:
 [ 11.696891] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
 [ 11.697179] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
 [ 11.721832] r8169 0000:06:00.0: eth0: link down
 [ 13.258153] r8169 0000:06:00.0: eth0: link up
 [ 13.258511] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
DistroRelease: Ubuntu 12.10
InstallationDate: Installed on 2012-12-28 (17 days ago)
InstallationMedia: Kubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.1)
MarkForUpload: True
Package: alsa-base 1.0.25+dfsg-0ubuntu3
PackageArchitecture: all
ProcVersionSignature: Ubuntu 3.5.0-21.32-generic 3.5.7.1
Tags: quantal
Uname: Linux 3.5.0-21-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 07/21/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1404 ARLT E110
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M4A88TD-V EVO/USB3
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1404ARLTE110:bd07/21/2010:svnARLTComputerProdukteGmbH:pnMr.WhisperPRO:pvr1.0:rvnASUSTeKComputerINC.:rnM4A88TD-VEVO/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: Mr. Whisper PRO
dmi.product.version: 1.0
dmi.sys.vendor: ARLT Computer Produkte GmbH

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1094526/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Fabio Marconi (fabiomarconi) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested from the "Reporting Sound Bugs" section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate attachments.

If you are using Karmic or later this information can be gathered for you automatically using the command 'apport-collect -p alsa-base' 1094526 .

affects: ubuntu → alsa-driver (Ubuntu)
Changed in alsa-driver (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected quantal
description: updated

apport information

apport information

apport information

apport information

apport information

Raymond (superquad-vortex2) wrote :

can you the output of alsa-info.sh in Ubuntu 11.04 ?

diff -u alsa-info-1104.txt alsa-info-1210.txt

Download full text (18.1 KiB)

conny@conny-desktop:~/Downloads$ diff -u alsa-info-1104.txt
alsa-info-1210.txt
--- alsa-info-1104.txt 2013-01-07 16:52:27.000000000 +0100
+++ alsa-info-1210.txt 2013-01-07 17:04:30.000000000 +0100
@@ -1,9 +1,9 @@
-name=root&type=33&description=/tmp/alsa-info.txt&expiry=&s=Submit+Post&content=
+name=johannes&type=33&description=/tmp/alsa-info.txt&expiry=&s=Submit+Post&content=
  !!################################
  !!ALSA Information Script v 0.4.61
  !!################################

-!!Script ran on: Mon Jan 7 15:52:26 UTC 2013
+!!Script ran on: Mon Jan 7 16:04:30 UTC 2013

  !!Linux Distribution
@@ -24,7 +24,7 @@
  !!Kernel Information
  !!------------------

-Kernel release: 2.6.38-16-generic
+Kernel release: 3.5.0-21-generic
  Operating System: GNU/Linux
  Architecture: x86_64
  Processor: x86_64
@@ -34,9 +34,9 @@
  !!ALSA Version
  !!------------

-Driver version: 1.0.23
-Library version: 1.0.24.1
-Utilities version: 1.0.24.2
+Driver version: 1.0.25
+Library version: 1.0.25
+Utilities version: 1.0.25

  !!Loaded ALSA modules
@@ -62,8 +62,8 @@
  !!PCI Soundcards installed in the system
  !!--------------------------------------

-00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
(rev 40)
-01:05.1 Audio device: ATI Technologies Inc RS880 Audio Device [Radeon
HD 4200]
+00:14.2 Audio device: Advanced Micro Devices [AMD] nee ATI SBx00 Azalia
(Intel HDA) (rev 40)
+01:05.1 Audio device: Advanced Micro Devices [AMD] nee ATI RS880 HDMI
Audio [Radeon HD 4200 Series]

  !!Advanced information - PCI Vendor/Device/Subsystem ID's
@@ -90,7 +90,6 @@
  snd-cmipci: mpu_port=0x330 fm_port=0x388
  snd-pcsp: index=-2
  snd-usb-audio: index=-2
-snd-hda-intel: model=auto

  !!Loaded sound module options
@@ -98,6 +97,8 @@

  !!Module: snd_hda_intel
  -ne
+align_buffer_size : -1
+-ne
  bdl_pos_adj :
32,32,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
  -ne
  beep_mode :
0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
@@ -110,7 +111,7 @@
  -ne
  index :
-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
  -ne
-model :
auto,(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
+model :
(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
  -ne
  patch :
(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
  -ne
@@ -125,9 +126,13 @@
  probe_only :
0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
  -ne
  single_cmd : N
+-ne
+snoop : Y

  !!Module: snd_hda_intel
  -ne
+align_buffer_size : -1
+-ne
  bdl_pos_adj :
32,32,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-...

Conny (j-conradt) wrote :
Conny (j-conradt) wrote :
Raymond (superquad-vortex2) wrote :

how about

speaker-test -c 8 -t wav -D hw:0,0

the difference are

1) stream tag change from 5 to 8
2) mute switch at pin complex instead of audio mixer
3) unsolicited event enabled for Jack detection

does the computer suspend and resume frequently ?

13772.336106] ACPI handle has no context!
[13772.352066] PM: suspend of drv:snd_hda_intel dev:0000:01:05.1 complete after 116.290 msecs
[13772.384152] PM: suspend of drv:radeon dev:0000:01:05.0 complete after 148.301 msecs
[13772.384189] PM: suspend of drv:pci dev:0000:00:01.0 complete after 147.611 msecs
[13772.560152] PM: suspend of drv:snd_hda_intel dev:0000:00:14.2 complete after 324.010 msecs
[13773.203627] PM: suspend of drv:sd dev:5:0:0:0 complete after 970.699 msecs
--
[13773.997179] PM: early resume of devices complete after 0.074 msecs
[13773.997467] snd_hda_intel 0000:01:05.1: setting latency timer to 64
[13773.997535] usb usb8: root hub lost power or was reset
--
[17333.020139] ACPI handle has no context!
[17333.036149] PM: suspend of drv:snd_hda_intel dev:0000:01:05.1 complete after 116.762 msecs
[17333.036192] PM: suspend of drv:pci dev:0000:00:01.0 complete after 116.088 msecs
[17333.240153] PM: suspend of drv:snd_hda_intel dev:0000:00:14.2 complete after 320.455 msecs
[17333.697967] PM: suspend of drv:sd dev:5:0:0:0 complete after 781.076 msecs
--
[17334.669183] PM: early resume of devices complete after 0.074 msecs
[17334.669488] snd_hda_intel 0000:01:05.1: setting latency timer to 64
[17334.669542] r8169 0000:06:00.0: wake-up capability disabled by ACPI

Conny (j-conradt) wrote :

I did not observe any suspend but when I start a sound check I observe a
flickering of the control bar of the screen. It seems to me that the
output of the sound is not directed to the speaker but to the screen.

The speaker-test in 11.04 gives back an error message compared to the
test in 12.10. Is this the reason, that in 11.04 something is wrong but
the sound is ok and in 12.10 all is ok but not the sound?

regards

Am 08.01.2013 13:58, schrieb Raymond:
> how about
>
>
> speaker-test -c 8 -t wav -D hw:0,0
>
>
> the difference are
>
> 1) stream tag change from 5 to 8
> 2) mute switch at pin complex instead of audio mixer
> 3) unsolicited event enabled for Jack detection
>
>
> does the computer suspend and resume frequently ?
>
>
> 13772.336106] ACPI handle has no context!
> [13772.352066] PM: suspend of drv:snd_hda_intel dev:0000:01:05.1 complete after 116.290 msecs
> [13772.384152] PM: suspend of drv:radeon dev:0000:01:05.0 complete after 148.301 msecs
> [13772.384189] PM: suspend of drv:pci dev:0000:00:01.0 complete after 147.611 msecs
> [13772.560152] PM: suspend of drv:snd_hda_intel dev:0000:00:14.2 complete after 324.010 msecs
> [13773.203627] PM: suspend of drv:sd dev:5:0:0:0 complete after 970.699 msecs
> --
> [13773.997179] PM: early resume of devices complete after 0.074 msecs
> [13773.997467] snd_hda_intel 0000:01:05.1: setting latency timer to 64
> [13773.997535] usb usb8: root hub lost power or was reset
> --
> [17333.020139] ACPI handle has no context!
> [17333.036149] PM: suspend of drv:snd_hda_intel dev:0000:01:05.1 complete after 116.762 msecs
> [17333.036192] PM: suspend of drv:pci dev:0000:00:01.0 complete after 116.088 msecs
> [17333.240153] PM: suspend of drv:snd_hda_intel dev:0000:00:14.2 complete after 320.455 msecs
> [17333.697967] PM: suspend of drv:sd dev:5:0:0:0 complete after 781.076 msecs
> --
> [17334.669183] PM: early resume of devices complete after 0.074 msecs
> [17334.669488] snd_hda_intel 0000:01:05.1: setting latency timer to 64
> [17334.669542] r8169 0000:06:00.0: wake-up capability disabled by ACPI
>

Conny (j-conradt) wrote :

I have tested again the reaction in Phonon for both releases 11.04 and
12.10. The result is:

If I compare the reaction in Phonon between 11.04 and 12.10 I can hear
the sound after clicking on test in 11.04 but I can not hear anything by
clicking on front left or front right in speaker placement and testing.

In 12.10 by clicking on test I can hear nothing but as mentioned before
the icons on the right side of the control bar wobble back and forth.
The same happens by clicking on front left or right. It seems that the
sound in this release is always directed to the control bar.

regards

Am 08.01.2013 13:58, schrieb Raymond:
> how about
>
>
> speaker-test -c 8 -t wav -D hw:0,0
>
>
> the difference are
>
> 1) stream tag change from 5 to 8
> 2) mute switch at pin complex instead of audio mixer
> 3) unsolicited event enabled for Jack detection
>
>
> does the computer suspend and resume frequently ?
>
>
> 13772.336106] ACPI handle has no context!
> [13772.352066] PM: suspend of drv:snd_hda_intel dev:0000:01:05.1 complete after 116.290 msecs
> [13772.384152] PM: suspend of drv:radeon dev:0000:01:05.0 complete after 148.301 msecs
> [13772.384189] PM: suspend of drv:pci dev:0000:00:01.0 complete after 147.611 msecs
> [13772.560152] PM: suspend of drv:snd_hda_intel dev:0000:00:14.2 complete after 324.010 msecs
> [13773.203627] PM: suspend of drv:sd dev:5:0:0:0 complete after 970.699 msecs
> --
> [13773.997179] PM: early resume of devices complete after 0.074 msecs
> [13773.997467] snd_hda_intel 0000:01:05.1: setting latency timer to 64
> [13773.997535] usb usb8: root hub lost power or was reset
> --
> [17333.020139] ACPI handle has no context!
> [17333.036149] PM: suspend of drv:snd_hda_intel dev:0000:01:05.1 complete after 116.762 msecs
> [17333.036192] PM: suspend of drv:pci dev:0000:00:01.0 complete after 116.088 msecs
> [17333.240153] PM: suspend of drv:snd_hda_intel dev:0000:00:14.2 complete after 320.455 msecs
> [17333.697967] PM: suspend of drv:sd dev:5:0:0:0 complete after 781.076 msecs
> --
> [17334.669183] PM: early resume of devices complete after 0.074 msecs
> [17334.669488] snd_hda_intel 0000:01:05.1: setting latency timer to 64
> [17334.669542] r8169 0000:06:00.0: wake-up capability disabled by ACPI
>

Conny (j-conradt) wrote :

A surprising result:

I have connected two external speakers. I can hear now the sound after
booting in 12.10 and also in Phonon by clicking on test for both devices
'Internes Audio Analog Stereo' and 'Rs880 HDMI Audio [...]...' but the
sound comes always from the external boxes and not from the TV-set over
the HDMI interface.
In the Speaker Placement and Testing menu the Front Left and the Front
Right button works with sound for the Sound Card 'Internes Audio' but
not for the Sound Card 'Rs880 HDMI Audio [...]...'.

After rebooting 12.10 I cannot find these both devices in the menu
device preferences but instead I find 'PulseAudio Sound Server', very
strange!

In 11.04 the situation is as follows: The sound comes from the TV-set or
from the external speakers, but the Front Left and the Front Right
button does not work at all.

Can I give you some further Information in order to clarify these
differences between 11.04 and 12.10?

regards

Am 08.01.2013 13:58, schrieb Raymond:
> how about
>
>
> speaker-test -c 8 -t wav -D hw:0,0
>
>
> the difference are
>
> 1) stream tag change from 5 to 8
> 2) mute switch at pin complex instead of audio mixer
> 3) unsolicited event enabled for Jack detection
>
>
> does the computer suspend and resume frequently ?
>
>
> 13772.336106] ACPI handle has no context!
> [13772.352066] PM: suspend of drv:snd_hda_intel dev:0000:01:05.1 complete after 116.290 msecs
> [13772.384152] PM: suspend of drv:radeon dev:0000:01:05.0 complete after 148.301 msecs
> [13772.384189] PM: suspend of drv:pci dev:0000:00:01.0 complete after 147.611 msecs
> [13772.560152] PM: suspend of drv:snd_hda_intel dev:0000:00:14.2 complete after 324.010 msecs
> [13773.203627] PM: suspend of drv:sd dev:5:0:0:0 complete after 970.699 msecs
> --
> [13773.997179] PM: early resume of devices complete after 0.074 msecs
> [13773.997467] snd_hda_intel 0000:01:05.1: setting latency timer to 64
> [13773.997535] usb usb8: root hub lost power or was reset
> --
> [17333.020139] ACPI handle has no context!
> [17333.036149] PM: suspend of drv:snd_hda_intel dev:0000:01:05.1 complete after 116.762 msecs
> [17333.036192] PM: suspend of drv:pci dev:0000:00:01.0 complete after 116.088 msecs
> [17333.240153] PM: suspend of drv:snd_hda_intel dev:0000:00:14.2 complete after 320.455 msecs
> [17333.697967] PM: suspend of drv:sd dev:5:0:0:0 complete after 781.076 msecs
> --
> [17334.669183] PM: early resume of devices complete after 0.074 msecs
> [17334.669488] snd_hda_intel 0000:01:05.1: setting latency timer to 64
> [17334.669542] r8169 0000:06:00.0: wake-up capability disabled by ACPI
>

Conny (j-conradt) wrote :

I performed another test: I installed Kubuntu 11.04 in a new partition. Then I checked the sound. It is possible to hear the sound over the HDMI interface at the speakers of the TV-set or to hear the sound over the external speakers.

Then I upgraded to 11.10. The sound is to hear only over the external speakers but not over the TV-set. The same happens after upgrading to 12.04.

apport information

description: updated

apport information

apport information

apport information

apport information

Launchpad Janitor (janitor) wrote :

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

Changed in alsa-driver (Ubuntu):
status: Incomplete → Expired
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