Ubuntu
alsa-driver package

[Alienware M17, Realtek ALC269, Speaker, Internal] Playback problem

Bug #1074625 reported by Jay Siddharth
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

sound driver crashes upon hibernation/sleep mode, logging out does not work. Only restarting the system helps.
Once its working there is no issue with either the internal speakers or HDMI output.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: alsa-base 1.0.25+dfsg-0ubuntu3
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: sysadmin 2183 F.... pulseaudio
 /dev/snd/controlC0: sysadmin 2183 F.... pulseaudio
 /dev/snd/pcmC0D0p: sysadmin 2183 F...m pulseaudio
Date: Sat Nov 3 13:10:25 2012
InstallationDate: Installed on 2012-08-24 (70 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MarkForUpload: True
PackageArchitecture: all
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel successful
Symptom_Card: Built-in Audio - HDA Intel
Symptom_Jack: Speaker, Internal
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: None of the above
Title: [Alienware M17, Realtek ALC269, Speaker, Internal] Playback problem
UpgradeStatus: Upgraded to quantal on 2012-10-24 (9 days ago)
dmi.bios.date: 03/04/2009
dmi.bios.vendor: Intel
dmi.bios.version: W841.B14
dmi.board.name: alienware
dmi.board.vendor: alienware
dmi.board.version: alienware
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: alienware
dmi.chassis.version: alienware
dmi.modalias: dmi:bvnIntel:bvrW841.B14:bd03/04/2009:svnalienware:pnAlienwareM17:pvrW841.B14:rvnalienware:rnalienware:rvralienware:cvnalienware:ct1:cvralienware:
dmi.product.name: Alienware M17
dmi.product.version: W841.B14
dmi.sys.vendor: alienware

Revision history for this message
Jay Siddharth (jaysiddharth-gmail) wrote :
Revision history for this message
Raymond (superquad-vortex2) wrote :

which speakers 0x14 or 0x16 have problems?

can you post the output of alsa-info.sh at working and non working

take a diff between two output

as 0x14 is connected to audio mixer node 0x0e

 it i strange that both inputs from 0x0c and 0x0d are unmuted

Amp-In vals: [0x00] [0x00]
  Connection: 2
     0x0c 0x0d

Node 0x0c [Audio Mixer] wcaps 0x20010b: Stereo Amp-In
  Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-In vals: [0x00 0x00] [0x00 0x00]
  Connection: 2
     0x02 0x0b
Node 0x0d [Audio Mixer] wcaps 0x20010b: Stereo Amp-In
  Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-In vals: [0x00 0x00] [0x00 0x00]
  Connection: 2
     0x03 0x0b
Node 0x0e [Audio Mixer] wcaps 0x20010a: Mono Amp-In
  Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-In vals: [0x00] [0x00]
  Connection: 2
     0x0c 0x0d

Node 0x14 [Pin Complex] wcaps 0x40010d: Stereo Amp-Out
  Control: name="Speaker Playback Switch", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=0
  Control: name="Speaker Front Phantom Jack", index=0, device=0
  Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-Out vals: [0x00 0x00]
  Pincap 0x00010050: OUT EAPD Balanced
  EAPD 0x2: EAPD
  Pin Default 0x99130110: [Fixed] Speaker at Int ATAPI
    Conn = ATAPI, Color = Unknown
    DefAssociation = 0x1, Sequence = 0x0
    Misc = NO_PRESENCE
  Pin-ctls: 0x40: OUT
  Connection: 2
     0x0c* 0x0d
Node 0x15 [Pin Complex] wcaps 0x40018d: Stereo Amp-Out
  Control: name="Headphone Playback Switch", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=0
  Control: name="Front Headphone Jack", index=0, device=0
  Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-Out vals: [0x00 0x00]
  Pincap 0x0001001c: OUT HP EAPD Detect
  EAPD 0x2: EAPD
  Pin Default 0x0221101f: [Jack] HP Out at Ext Front
    Conn = 1/8, Color = Black
    DefAssociation = 0x1, Sequence = 0xf
  Pin-ctls: 0xc0: OUT HP
  Unsolicited: tag=01, enabled=1
  Connection: 2
     0x0c 0x0d*
Node 0x16 [Pin Complex] wcaps 0x40010c: Mono Amp-Out
  Control: name="Speaker Surround Phantom Jack", index=0, device=0
  Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-Out vals: [0x00]
  Pincap 0x00000010: OUT
  Pin Default 0x99130120: [Fixed] Speaker at Int ATAPI
    Conn = ATAPI, Color = Unknown
    DefAssociation = 0x2, Sequence = 0x0
    Misc = NO_PRESENCE
  Pin-ctls: 0x40: OUT
  Connection: 1
     0x0e

Revision history for this message
Jay Siddharth (jaysiddharth-gmail) wrote : Re: [Bug 1074625] Re: [Alienware M17, Realtek ALC269, Speaker, Internal] Playback problem
Download full text (5.4 KiB)

hi
I am not sure how to go about getting the outputs..could you please help me
with this.
kind regards
Jay S

PS: I could replicate the problem by doing this.
mute the sound and put the laptop the sleep?hibernate and upon wakeup, the
output is permanantly muted untill a system restart.

On 5 November 2012 01:19, Raymond <email address hidden> wrote:

> which speakers 0x14 or 0x16 have problems?
>
> can you post the output of alsa-info.sh at working and non working
>
> take a diff between two output
>
> as 0x14 is connected to audio mixer node 0x0e
>
> it i strange that both inputs from 0x0c and 0x0d are unmuted
>
> Amp-In vals: [0x00] [0x00]
> Connection: 2
> 0x0c 0x0d
>
>
> Node 0x0c [Audio Mixer] wcaps 0x20010b: Stereo Amp-In
> Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-In vals: [0x00 0x00] [0x00 0x00]
> Connection: 2
> 0x02 0x0b
> Node 0x0d [Audio Mixer] wcaps 0x20010b: Stereo Amp-In
> Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-In vals: [0x00 0x00] [0x00 0x00]
> Connection: 2
> 0x03 0x0b
> Node 0x0e [Audio Mixer] wcaps 0x20010a: Mono Amp-In
> Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-In vals: [0x00] [0x00]
> Connection: 2
> 0x0c 0x0d
>
> Node 0x14 [Pin Complex] wcaps 0x40010d: Stereo Amp-Out
> Control: name="Speaker Playback Switch", index=0, device=0
> ControlAmp: chs=3, dir=Out, idx=0, ofs=0
> Control: name="Speaker Front Phantom Jack", index=0, device=0
> Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-Out vals: [0x00 0x00]
> Pincap 0x00010050: OUT EAPD Balanced
> EAPD 0x2: EAPD
> Pin Default 0x99130110: [Fixed] Speaker at Int ATAPI
> Conn = ATAPI, Color = Unknown
> DefAssociation = 0x1, Sequence = 0x0
> Misc = NO_PRESENCE
> Pin-ctls: 0x40: OUT
> Connection: 2
> 0x0c* 0x0d
> Node 0x15 [Pin Complex] wcaps 0x40018d: Stereo Amp-Out
> Control: name="Headphone Playback Switch", index=0, device=0
> ControlAmp: chs=3, dir=Out, idx=0, ofs=0
> Control: name="Front Headphone Jack", index=0, device=0
> Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-Out vals: [0x00 0x00]
> Pincap 0x0001001c: OUT HP EAPD Detect
> EAPD 0x2: EAPD
> Pin Default 0x0221101f: [Jack] HP Out at Ext Front
> Conn = 1/8, Color = Black
> DefAssociation = 0x1, Sequence = 0xf
> Pin-ctls: 0xc0: OUT HP
> Unsolicited: tag=01, enabled=1
> Connection: 2
> 0x0c 0x0d*
> Node 0x16 [Pin Complex] wcaps 0x40010c: Mono Amp-Out
> Control: name="Speaker Surround Phantom Jack", index=0, device=0
> Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-Out vals: [0x00]
> Pincap 0x00000010: OUT
> Pin Default 0x99130120: [Fixed] Speaker at Int ATAPI
> Conn = ATAPI, Color = Unknown
> DefAssociation = 0x2, Sequence = 0x0
> Misc = NO_PRESENCE
> Pin-ctls: 0x40: OUT
> Connection: 1
> 0x0e
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1074625
>
> Title:
> [Alienware M17, Realtek ALC269, Speaker, Internal] Playback problem
>
> Status in “alsa-driver” packag...

Read more...

Revision history for this message
Jay Siddharth (jaysiddharth-gmail) wrote :
Download full text (5.4 KiB)

hi Ramond,
I am attaching the copy of the alsa report when i restarted the system and
ran it.

however it does not give an output when the system comes from
hibernation/sleep and shows the reported bug about null sound output.

Kind regards
and thank you for your time.

Jay S

On 5 November 2012 01:19, Raymond <email address hidden> wrote:

> which speakers 0x14 or 0x16 have problems?
>
> can you post the output of alsa-info.sh at working and non working
>
> take a diff between two output
>
> as 0x14 is connected to audio mixer node 0x0e
>
> it i strange that both inputs from 0x0c and 0x0d are unmuted
>
> Amp-In vals: [0x00] [0x00]
> Connection: 2
> 0x0c 0x0d
>
>
> Node 0x0c [Audio Mixer] wcaps 0x20010b: Stereo Amp-In
> Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-In vals: [0x00 0x00] [0x00 0x00]
> Connection: 2
> 0x02 0x0b
> Node 0x0d [Audio Mixer] wcaps 0x20010b: Stereo Amp-In
> Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-In vals: [0x00 0x00] [0x00 0x00]
> Connection: 2
> 0x03 0x0b
> Node 0x0e [Audio Mixer] wcaps 0x20010a: Mono Amp-In
> Amp-In caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-In vals: [0x00] [0x00]
> Connection: 2
> 0x0c 0x0d
>
> Node 0x14 [Pin Complex] wcaps 0x40010d: Stereo Amp-Out
> Control: name="Speaker Playback Switch", index=0, device=0
> ControlAmp: chs=3, dir=Out, idx=0, ofs=0
> Control: name="Speaker Front Phantom Jack", index=0, device=0
> Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-Out vals: [0x00 0x00]
> Pincap 0x00010050: OUT EAPD Balanced
> EAPD 0x2: EAPD
> Pin Default 0x99130110: [Fixed] Speaker at Int ATAPI
> Conn = ATAPI, Color = Unknown
> DefAssociation = 0x1, Sequence = 0x0
> Misc = NO_PRESENCE
> Pin-ctls: 0x40: OUT
> Connection: 2
> 0x0c* 0x0d
> Node 0x15 [Pin Complex] wcaps 0x40018d: Stereo Amp-Out
> Control: name="Headphone Playback Switch", index=0, device=0
> ControlAmp: chs=3, dir=Out, idx=0, ofs=0
> Control: name="Front Headphone Jack", index=0, device=0
> Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-Out vals: [0x00 0x00]
> Pincap 0x0001001c: OUT HP EAPD Detect
> EAPD 0x2: EAPD
> Pin Default 0x0221101f: [Jack] HP Out at Ext Front
> Conn = 1/8, Color = Black
> DefAssociation = 0x1, Sequence = 0xf
> Pin-ctls: 0xc0: OUT HP
> Unsolicited: tag=01, enabled=1
> Connection: 2
> 0x0c 0x0d*
> Node 0x16 [Pin Complex] wcaps 0x40010c: Mono Amp-Out
> Control: name="Speaker Surround Phantom Jack", index=0, device=0
> Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
> Amp-Out vals: [0x00]
> Pincap 0x00000010: OUT
> Pin Default 0x99130120: [Fixed] Speaker at Int ATAPI
> Conn = ATAPI, Color = Unknown
> DefAssociation = 0x2, Sequence = 0x0
> Misc = NO_PRESENCE
> Pin-ctls: 0x40: OUT
> Connection: 1
> 0x0e
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1074625
>
> Title:
> [Alienware M17, Realtek ALC269, Speaker, Internal] Playback problem
>
> Status in “alsa-driver” package in Ubunt...

Read more...

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Revision history for this message
Marcus Tomlinson (marcustomlinson) wrote :

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

Changed in alsa-driver (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

Changed in alsa-driver (Ubuntu):
status: Incomplete → Expired
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