Ubuntu

*NEW* Ubuntu 11.04 MSNBC Videos Stopped Working

Reported by DougR on 2011-06-03
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
adobe-flashplugin (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: adobe-flashplugin

As of May 31, 2011 MSNBC video content stopped working on Ubuntu 11.04 with Google Chrome (latest release). This problem does *not* exist in Ubuntu 10.04. Instead of the video the user get a blank white window. The bug can be replicated on X86_64, i386, and ARM Ubuntu 11.04 platforms running the Unity shell.

Diogo Almeida (digalmeda) wrote :

Does the video keeps loading forever? Or does the flash app doesn't even load?

Sitsofe Wheeler (sitsofe) wrote :

Additionally can you post the
uname -a
dpkg-query -W chrome*
(assuming chrome rather than chromium) output for both your systems and indicate what
the contents of
about:plugins
in Chrome says for just flash plugin?

Sitsofe Wheeler (sitsofe) wrote :

Oops I forgot to ask about the output of
dpkg-query -W adobe*
too...

wolfger (wolfger) on 2011-06-09
Changed in adobe-flashplugin (Ubuntu):
status: New → Incomplete
DougR (doug-parrot-farm) wrote :

I'm on travel this week. I will get the requested info this evening.

Alex M. Lowe (lengau) wrote :

Using Chrome 12.0.742.91 and Flash 10.3.181.22 on Kubuntu 11.04 kernel 2.6.38-10-generic x86_64, I cannot reproduce this bug.

I was once unable to load a video after having moved to a new video, but I could not repeat this, so it could as easily have been a network issue.

Could you give a page on which this bug is repeatable?

*Any* of the video links on msnbc.com which use a pop-up window will
reproduce this problem when using Google Chrome 11.0.696.77 and Ubuntu
Natty 11.04 with Unity.,

On Thu, Jun 9, 2011 at 10:39 AM, Alex M. Lowe <email address hidden> wrote:

> Using Chrome 12.0.742.91 and Flash 10.3.181.22 on Kubuntu 11.04 kernel
> 2.6.38-10-generic x86_64, I cannot reproduce this bug.
>
> I was once unable to load a video after having moved to a new video, but
> I could not repeat this, so it could as easily have been a network
> issue.
>
> Could you give a page on which this bug is repeatable?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/792570
>
> Title:
> *NEW* Ubuntu 11.04 MSNBC Videos Stopped Working
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/adobe-flashplugin/+bug/792570/+subscriptions
>

--
Doug Roberts
<email address hidden>
<email address hidden>
http://parrot-farm.net/Second-Cousins
<http://parrot-farm.net/Second-Cousins>
505-455-7333 - Office
505-670-8195 - Cell

DougR (doug-parrot-farm) wrote :

Here is the info requested by Sitsofe. I upgraded to Google Chrome 12, still cannot view the msnbc videos.

roberts@igor:~$ dpkg-query -W google*
google-chrome
google-chrome-stable 12.0.742.91-r87961

roberts@igor:~$ dpkg-query -W adobe
No packages found matching adobe.
roberts@igor:~$ dpkg-query -W flash*
flashplayer-mozilla
flashplugin
flashplugin-installer 10.3.181.22ubuntu0.11.04.1
flashplugin-nonfree

Jérôme Maeder (jrme) wrote :

It is just working fine on my 11.04 Ubuntu with Unity. Please find below the information of my config:

[21:04:14][lash][~]$ dpkg-query -W google-*
google-chrome
google-chrome-stable 12.0.742.91-r87961

[21:04:37][lash][~]$ uname -a
Linux lash 2.6.38-8-generic #42-Ubuntu SMP Mon Apr 11 03:31:24 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

about:plugins
Flash - Version: 10.3.181
Shockwave Flash 10.3 r181

I cannot reproduce your bug

DougR (doug-parrot-farm) wrote :

I'm on travel right now. I'll get more system info this weekend. I have three separate machines affected by this problem currently.

Sitsofe Wheeler (sitsofe) wrote :

DougR:

I'm sorry, I didn't make my instructions clear enough (and there were some errors). For each machine/setup (there are three?) in question can you do the following and post the output here:

uname -a
dpkg-query -W \*chrome\*
dpkg-query -W \*flash\*

Again for each system (indicating which is which), if you go to about:plugins in Chrome can you post what the output for the Flash plugin is please?

Can you also report whether the problem occurs with Firefox? Again can you indicate the result of about:plugins (in Firefox's location bar) for the Flash plugin on each of the systems and whether the video works on each of the systems.

Can you also post the output of
ls /etc/apt/sources.list.d/
?

Sitsofe Wheeler (sitsofe) wrote :

DougR:
Another request - can you post the exact link to one of the problem videos here. Thanks!

DougR (doug-parrot-farm) wrote :

Between May 31, when I reported that this bug had started, and Thursday, June 9, the bug could be demonstrated on all three of my Ubuntu 11.04 machines: the x86_64 desktop, the i386 laptop, and the Acer N450 ARM netbook. As of today all MSNBC videos are again working. Between the period that I reported the bug on 6/03/2011 and yesterday there ave been approximately 50 packages updated by the Ubuntu updater, to include Google's Chrome browser (from V11 to V12) and the Adobe flashplayer.

Due to the length of time it took to get the Ubuntu developers to become interested in this bug, we will now probably never know why it was occurring.

But at least the problem has been fixed. I just wish I knew what caused it in the first place.

--Doug

Sitsofe Wheeler (sitsofe) wrote :

DougR:
Could you still post the information requested in comment #10? Thanks!

DougR (doug-parrot-farm) wrote :

Sure:

roberts@igor:~$ uname -a
Linux igor 2.6.38-8-generic #42-Ubuntu SMP Mon Apr 11 03:31:24 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

roberts@igor:~$ dpkg-query -W \*chrome\*
google-chrome
google-chrome-stable 12.0.742.100-r88853
xserver-xorg-video-openchrome 1:0.2.904+svn916-1build1
xserver-xorg-video-unichrome

roberts@igor:~$ dpkg-query -W \*flash\*
flashplayer-mozilla
flashplugin
flashplugin-installer 10.3.181.22ubuntu0.11.04.1
flashplugin-nonfree
libflashsupport

roberts@igor:~$ ls /etc/apt/sources.list.d/
alexeftimie-ppa-natty.list
alexeftimie-ppa-natty.list.save
dropbox.list
dropbox.list.distUpgrade
dropbox.list.save
google-chrome.list
google-chrome.list.distUpgrade
google-chrome.list.save
gwibber-daily-ppa-natty.list
gwibber-daily-ppa-natty.list.save
kevin-mehall-pithos-daily-maverick.list
kevin-mehall-pithos-daily-maverick.list.distUpgrade
kevin-mehall-pithos-daily-maverick.list.save
me-davidsansome-clementine-maverick.list
me-davidsansome-clementine-maverick.list.distUpgrade
me-davidsansome-clementine-maverick.list.save
medibuntu.list
medibuntu.list.distUpgrade
medibuntu.list.save
stebbins-handbrake-releases-maverick.list
stebbins-handbrake-releases-maverick.list.distUpgrade
stebbins-handbrake-releases-maverick.list.save
ubuntu-wine-ppa-maverick.list
ubuntu-wine-ppa-maverick.list.distUpgrade
ubuntu-wine-ppa-maverick.list.save
user-ppa-geod-natty.list
user-ppa-geod-natty.list.save
user-ppa-name-natty.list
user-ppa-name-natty.list.save

Sitsofe Wheeler (sitsofe) wrote :

DougR:
Thanks!

Could you post the following information for each of the other two machines you mentioned above as well please?

uname -a
dpkg-query -W -f='${Architecture} ${Package} ${Version}\t${Maintainer}\n' *chrome*
dpkg-query -W -f='${Architecture} ${Package} ${Version}\t${Maintainer}\n' \*flash\*
ls /etc/apt/sources.list.d/

And the information which is related to flash shown when you type
about:plugins
in Chrome location bar.

Thanks!

Launchpad Janitor (janitor) wrote :

[Expired for adobe-flashplugin (Ubuntu) because there has been no activity for 60 days.]

Changed in adobe-flashplugin (Ubuntu):
status: Incomplete → Expired
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