[Address book] Contacts with accent on first letter are not ordered properly

Bug #1440065 reported by Guillaume F
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu UX
Fix Committed
Low
Olga Kemmet
address-book-app (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

My contact list is a bit strange when it comes to the "E" letter. I have six different categories, three "E"s and three "É"s. Also, when I search for a contact, "E" and "É" are not the same, which is inconvenient.

My contacts come from two Google accounts but it does not seem to be the problem, since contacts from both accounts may appear under one "E" occurrence.

This is on the retail bq phone, r20, French locale.

------------UX comment----------

My recommendation is not to create new sections for the accent letters but accommodate them under their parent letter. This would mean:
- "É," is in the "E" section, "Ç" is under the "C", "Å" is under the "A" section and so on.

Tags: usability
Revision history for this message
Renato Araujo Oliveira Filho (renatofilho) wrote :

I tested on my device and the search is working fine for contacts starting with "C" and "Ç" or "Éu" and "Eu".
But in fact different sections are created for each letter, I am not sure how to proceed on this case I will add ubuntu ui team to help us on that.

Changed in address-book-app:
status: New → Triaged
status: Triaged → New
importance: Undecided → Low
Revision history for this message
Guillaume F (marsguo) wrote :

Maybe there is something wrong with my device, because search is not working very well for me. "E" and "É" are not treated as being the same, but the real problem is that if I start typing "É" and some other letters, there is no filtering and I see my whole contact list as search results, even when there should be a perfect match. Therefore, I have no way to search for names starting with "É", for example (and in my case, that's quite a lot of names!).
The second problem is that I have 3 "E" sections and 3 "É" sections and I just can't understand why.
Let me know if there is any other piece of information I can give you to help you with this.

summary: - Contacts with accent on first letter are not ordered properly
+ [Address book] Contacts with accent on first letter are not ordered
+ properly
Changed in ubuntu-ux:
status: New → Triaged
assignee: nobody → Olga Kemmet (olga-kemmet)
affects: address-book-app → address-book-app (Ubuntu)
tags: added: usability
description: updated
Changed in ubuntu-ux:
status: Triaged → Fix Committed
importance: Undecided → Low
Revision history for this message
Guillaume F (marsguo) wrote :

Any news on this? This bug has been present for more than a year and still no news.

I have no idea how difficult it is to implement, but an address-book which is incapable of alphabetically sorting contacts is not a very useful address-book. I understand that in English, this bug might seem of low priority, but not in other languages!

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in address-book-app (Ubuntu):
status: New → Confirmed
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