Ubuntu

Dell Vostro 3560 running at full speed all the time

Reported by Rodrigo Primo on 2012-09-11
122
This bug affects 23 people
Affects Status Importance Assigned to Milestone
acpi (Ubuntu)
Undecided
Unassigned

Bug Description

Comment below from the question https://answers.launchpad.net/ubuntu/+source/acpi/+question/204193

A few users, including myself, are experiencing the same problem. Let me know what information we can provide to help.

hello.

I bought a Dell vostro 3560
3rd generation Core i7
8 GB MEM
ADM Radeon Video Card 1 GB
HD Hybrid

Well the problem is the fan or cooler.
It does not diminish the rotation, is always high.

Already formatted with windows and everything works just fine.

Can you help?

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in acpi (Ubuntu):
status: New → Confirmed
MIchal ThomaT (michal-thoma) wrote :

Also issues with Dell Vostro 3360. The fan is initially silent though, when temperatures hits about 50 it starts pulsing (faster and slower, not much noise but disturbance), when the temperatures hit 60 or so fan starts very fast and will be like that for very long.

# apt-get install i8kutils

# echo "i8k" >> /etc/modules

# vim /etc/init.d/i8kmon

Altere a linha

I8KMON_ARGS="--daemon --nouserconfig"

para

I8KMON_ARGS="--auto --daemon"

Colocar na inicialização

# update-rc.d i8kmon enable

Agora Modifique,

# vim /etc/default/i8kmon

coloque ENABLED=1

/etc/init.d/i8kmon restart

Na minha opinião ele esquenta um pouco com as configurações originais, por que ele deixa o cooler totalmente parado, então fiz algumas modificações, deixando o cooler sempre ativo e sem incomodar com barulho.

sudo gedit /usr/bin/i8kmon

Altere as linhas 44 ao 48 substituindo por

0 {{1 1} 60 80 65 85}
    1 {{1 0} 50 70 55 75}
    2 {{1 1} 60 80 65 85}
    3 {{2 2} 70 128 75 128}
}

e as linhas 84 a 88

 {{1 1} 60 80 65 85}
 1 {{1 0} 50 70 55 75}
 2 {{1 1} 60 80 65 85}
 3 {{2 2} 70 128 75 128}
    }

É isso ai, até sair alguma atualização temos que fazer esse esquema.

install i8kutils.

# apt-get install i8kutils

# echo "i8k" >> /etc/modules

# vim /etc/init.d/i8kmon

Altere a linha

I8KMON_ARGS="--daemon --nouserconfig"

para

I8KMON_ARGS="--auto --daemon"

Colocar na inicialização

# update-rc.d i8kmon enable

Agora Modifique,

# vim /etc/default/i8kmon

coloque ENABLED=1

/etc/init.d/i8kmon restart

Na minha opinião ele esquenta um pouco com as configurações originais, por que ele deixa o cooler totalmente parado, então fiz algumas modificações, deixando o cooler sempre ativo e sem incomodar com barulho.

sudo gedit /usr/bin/i8kmon

Altere as linhas 44 ao 48 substituindo por

0 {{1 1} 60 80 65 85}
    1 {{1 0} 50 70 55 75}
    2 {{1 1} 60 80 65 85}
    3 {{2 2} 70 128 75 128}
}

e as linhas 84 a 88

 {{1 1} 60 80 65 85}
 1 {{1 0} 50 70 55 75}
 2 {{1 1} 60 80 65 85}
 3 {{2 2} 70 128 75 128}
    }

É isso ai, até sair alguma atualização temos que fazer esse esquema.

MIchal ThomaT (michal-thoma) wrote :

I8kutils are not ulitimate solution because of two reasons. First any launch of i8kfan or cat /proc/i8k cause whole system microfreeze, which makes system unworkable, second it seems that bios has it's own control over the fans so i8k would have to be fighting with that all the time.

Jiang Long (jiang-long) wrote :

Hi there,

I got a vostro 3560, i7, hd graphics on 12/7/2012. The fan is annoying. The above seems to be working after the step.

/etc/init.d/i8kmon restart

The seems to stop and restart at level 1 periodically.

Can anyone translate it into English so that I can follow to modify the /usr/bin/i8kmon.

I don't see the micro-freeze issue so far. The situatioin is definitely much better now with the i8kmon now.

Jiang Long (jiang-long) wrote :

I got questions on the operating temperature, is 65 degress celcius safe for these i7 cores?

I modify also the

sudo gedit /usr/bin/i8kmon

as above. The sensors is saying the core temperature at 65 degrees celcius. Is this a good normal operating temperature. The fan definitely is down quite a bit. It used to be operating at 47 degrees celcius.

-Jiang

I also have this issue already a long time, i8kmon seems to fix it... partially

Because the issue I now have is that the average temperature is around 65C! (which I find a little high, for testing ran it under windows and it stays a lot cooler) but really annoying thing is that the fan now kicks in every once in a while. Somehow it always kicks in at full speed, to make a bunch of noise and die again couple seconds later.

The annoying thing is that this kicking in and die can happen multiple times per minute, in a silent environment this is very annoying and sounds like a hair blower.

I think this high temprature has to do with the "hybrid" graphics inside this laptop. Already done the following steps: https://help.ubuntu.com/community/HybridGraphics which improved the battery time a large amount, but still seems to be burning up. Especially the left side, near the fan exhaust is very warm.

On top of the other tweaks powertop etc.

Someone has the same issues? and/or a solution?

Alan Pater (alan-pater) wrote :

Has everyone enabled vga_switcheroo and installed the fan speed workaround listed here: https://help.ubuntu.com/community/HybridGraphics#Fix_fans_running_at_full_speed

Changed in acpi (Ubuntu):
status: Confirmed → Incomplete

I will today.
Am 16.07.2013 08:53 schrieb "Alan Pater" <email address hidden>:
>
> Has everyone enabled vga_switcheroo and installed the fan speed
> workaround listed here:
>
https://help.ubuntu.com/community/HybridGraphics#Fix_fans_running_at_full_speed
>
>
> ** Changed in: acpi (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1049064
>
> Title:
> Dell Vostro 3560 running at full speed all the time
>
> Status in “acpi” package in Ubuntu:
> Incomplete
>
> Bug description:
> Comment below from the question
> https://answers.launchpad.net/ubuntu/+source/acpi/+question/204193
>
> A few users, including myself, are experiencing the same problem. Let
> me know what information we can provide to help.
>
>
> hello.
>
> I bought a Dell vostro 3560
> 3rd generation Core i7
> 8 GB MEM
> ADM Radeon Video Card 1 GB
> HD Hybrid
>
> Well the problem is the fan or cooler.
> It does not diminish the rotation, is always high.
>
> Already formatted with windows and everything works just fine.
>
> Can you help?
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/acpi/+bug/1049064/+subscriptions

falka (farkasfalka) wrote :

With i8kutils mine is working fine.

here is my config -sudo nano /etc/i8kmon.conf:

# Minimum expected fan speed
set config(min_speed) 2400

# Temperature thresholds: {fan_speeds low_ac high_ac low_batt high_batt}
# These were tested on the I8000. If you have a different Dell laptop model
# you should check the BIOS temperature monitoring and set the appropriate
# thresholds here. In doubt start with low values and gradually rise them
# until the fans are not always on when the cpu is idle.
set config(0) {{0 0} -1 52 -1 52}
set config(1) {{1 0} 44 50 44 50}
set config(2) {{1 1} 50 60 50 60}
set config(3) {{2 2} 60 128 60 128}

when modified, restart with:
sudo /etc/init.d/i8kmon restart

you can manually turn on temporarily the fun to highspeed with:
i8kctl fan - 2

Dmitrij (ogorodnichuk) wrote :

I have got same problem on my Dell 3560/i7/HD7670, and I partially solved that.
But the laptop battery is exhausted quickly.

Dmitrij (ogorodnichuk) wrote :

I tested this on Ubuntu 12.04/13.04/13.10 and the error is present.

information type: Public → Public Security
information type: Public Security → Private Security
information type: Private Security → Public Security

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type: Public Security → Public
Mateusz Bielecki (sleptak) wrote :

Hi, I think that I should write here as I was also having this problem for over a year. Last week I gave google next try and it occured that it's hardware problem in some of dell's laptops family. I've been using i8k since ubuntu 12.10 till yesterday. Look on this post: http://en.community.dell.com/support-forums/laptop/f/3518/t/19511930.aspx

I've added heat sink like this guy suggested and now everythink works like should without i8kfan. I have checked temperatures and it looks that dell is suppressing fan control in windows with drivers. I've tested it in such way that after turning laptop on I stopped on uboot screen and waited for couple of minutes. Fan shortly hit the maximum so then next step was to boot into windows. Fans stopped immediately after couple of seconds but I've checked and temperature of PCH was always >65Degress. Now after installing termalpad and small copper heat sink temp is ~50 and even on grub menu fans are quiet. I think this is only reasonable solution. Some dell's guy just f-u-c-k-e-d up design cause thermal plate which covers almost all main board is cut on PCH chip so it is without any thermal sink. they should repair such things on warranty. Hope this helps, after over a year it is really pleasant to have it finally quiet.

Launchpad Janitor (janitor) wrote :

[Expired for acpi (Ubuntu) because there has been no activity for 60 days.]

Changed in acpi (Ubuntu):
status: Incomplete → Expired

Hi,
This problem was solved for me by upgrading the BIOS to A16 (check the Dell support site for a link). This BIOS update was released on 13/12/2013. The fan does not come on as much now and is much more quiet. I had to install Windows to apply the BIOS update but there is probably an easier way.
Cheers,
James

Dell Vostro 3560 BIOS View details
3560A16.exe|Windows/DOS|4 MB
BIOS|Released 13/12/2013

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