firefox hang (crash) ubuntu 12.04

Reported by Adrian Shell on 2012-05-06
This bug affects 7 people
Affects Status Importance Assigned to Milestone

Bug Description

firefox freezes/hangs
screen goes black
firefox still frozen
keyboard unresponsive
only option to reboot
happened 5 times so far

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: firefox 12.0+build1-0ubuntu0.12.04.1
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic-pae 3.2.14
Uname: Linux 3.2.0-24-generic-pae i686
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
 /dev/snd/controlC1: other 2194 F.... pulseaudio
 /dev/snd/controlC0: other 2194 F.... pulseaudio
BuildID: 20120423122624
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
 Card hw:0 'Intel'/'HDA Intel at 0xfbff8000 irq 55'
   Mixer name : 'Realtek ALC889'
   Components : 'HDA:10ec0889,1458a132,00100004'
   Controls : 48
   Simple ctrls : 22
 Card hw:1 'Generic'/'HD-Audio Generic at 0xfbefc000 irq 56'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 6
   Simple ctrls : 1
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Channel: release
 [ 7.607905] ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
 [ 7.954581] init: plymouth-stop pre-start process (1674) terminated with status 1
 [ 17.770795] eth0: no IPv6 routers present
Date: Sun May 6 17:36:53 2012
ForcedLayersAccel: False
 auto lo
 iface lo inet loopback
IncompatibleExtensions: NoScript - ID={73a6fe31-595d-460b-a920-fcc0f8843232}, Version=2.4, minVersion=1.9a2, maxVersion=1.9.6, Location=app-profile, Type=extension, Active=Yes
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
 default via dev eth0 proto static dev eth0 scope link metric 1000 dev eth0 proto kernel scope link src metric 1
 lo no wireless extensions.

 eth0 no wireless extensions.
 PATH=(custom, no user)
Profiles: Profile0 (Default) - LastVersion=12.0/20120423122624 (Running)

RunningIncompatibleAddons: True
SourcePackage: firefox
UpgradeStatus: Upgraded to precise on 2012-05-03 (2 days ago) 01/06/2012
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: FH X58A-UD3R
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrFH:bd01/06/2012:svnGigabyteTechnologyCo.,Ltd.:pnX58A-UD3R:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnX58A-UD3R:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr: X58A-UD3R
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Adrian Shell (adrian-bb4kx) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
ddave01 (ddave01) wrote :

I have nVidia 64Bit 12.04. Not only does firefox freeze, the whole system is frozen. Can not ssh into it both keyboard and mouse locked. This has been ongoing since alfa release.

affects: firefox (Ubuntu) → ubuntu
brubec (brubec) wrote :

12.04 32bit: Problem occured wit Gimp, Softwarecenter, Firefox, Opera, Chromium and Thunderbird. Half of the program screen is getting black and whole system freezes. 'Cold' shutdown necessary.

Jerry Story (story-jerry) wrote :

I have what seems to be the same bug. I'm running xubuntu 12.04. I'm playing a firefox video or a chrome video. Suddenly the screen goes black, he video goes into a loop, the keyboard is dead, and I must restart the computer. This happened twice after upgrading to xubuntu 12.04.

Aaron Calder (tardis) wrote :

I have the same bug. Whenever I use firefox my system freezes. Displays static image of desktop at the moment when it freezes. Mouse won't move. No keyboard response. Unable to Ctrl-Alt-F2 into terminal. Unable to remote ssh into machine and any ssh sessions that are open freeze. Have to hold hardware power off button to shut down. Has only been a problem since upgrade to 12.04 but unsure if symptoms started at initial upgrade or later. Firefox freezes the system both when using fglrx (AMD) display driver or the mesa open source driver.

Aaron Calder (tardis) wrote :

Actually, uncertain if my issue is the same since my screen doesn't go black when the system freezes. But my problem is similar enough that the cause may be the same.

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