report-problem page incorrectly refers people to Ask Ubuntu

Bug #940021 reported by Jorge Castro
38
This bug affects 8 people
Affects Status Importance Assigned to Milestone
ubuntu-website-content
Fix Released
Undecided
Anthony Dillon

Bug Description

http://www.ubuntu.com/community/report-problem mentions Ask Ubuntu as a place to report a problem. However reporting problems is offtopic on Ask Ubuntu, it's more of a "How do I use this?" than a "I am having a problem with this."

Typically if a user posts something that should really be a bug report it's closed on AU and the user is pointed to Launchpad anyway, so having this page just not mention that would help send people to right place to begin with.

Jorge Castro (jorge)
visibility: private → public
Changed in ubuntu-website-content:
status: New → Confirmed
Revision history for this message
Inayaili de León (yaili) wrote :

Jorge,

Is it only a matter of removing the Ask Ubuntu? section then?

Revision history for this message
Jorge Castro (jorge) wrote :

I was thinking something like this:

----
Ask Ubuntu

If the software is working and you need help with how to use it or configure it feel free to ask a question on [Ask Ubuntu](http://askubuntu.com) This is a collaboratively edited question and answer site for Ubuntu users and developers where we can help you use your Ubuntu computer.

----

Something along the lines that says, "if it's broken, go to the bug tracker, if you need help learning how to use it, then Ask Ubuntu can help."

Revision history for this message
Jorge Castro (jorge) wrote :

Hi Inayaili, any progress on this?

Revision history for this message
Anthony Dillon (ya-bo-ng) wrote :

Updating Ask Ubuntu copy.

Changed in ubuntu-website-content:
assignee: nobody → Anthony Dillon (ya-bo-ng)
status: Confirmed → In Progress
Revision history for this message
Anthony Dillon (ya-bo-ng) wrote :

I have updated the copy in the Ask Ubuntu section. This will go live when the site is next published.

Thanks,
Ant.

Changed in ubuntu-website-content:
status: In Progress → Fix Committed
Revision history for this message
Anthony Dillon (ya-bo-ng) wrote :

Gone live.

Changed in ubuntu-website-content:
status: Fix Committed → Fix Released
Revision history for this message
Jorge Castro (jorge) wrote :

In the latest update it seems the changes have been lost: http://www.ubuntu.com/community/report-problem

Changed in ubuntu-website-content:
status: Fix Released → Confirmed
Revision history for this message
Anthony Dillon (ya-bo-ng) wrote :

This entire section has been moved to the new community site. This content was recently reviewed.

Thank you,
Ant.

Changed in ubuntu-website-content:
status: Confirmed → Fix Released
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