Update to linux-generic 2.6.32.38.44 disables network card driver

[Campbell Boyd]

On updating today as follows:
Commit Log for Tue Jan 24 13:32:00 2012

 Upgraded the following packages:
 linux-generic (2.6.32.37.43) to 2.6.32.38.44
 linux-headers-generic (2.6.32.37.43) to 2.6.32.38.44
 linux-image-generic (2.6.32.37.43) to 2.6.32.38.44
 linux-libc-dev (2.6.32-37.81) to 2.6.32-38.83

 Installed the following packages:
 linux-headers-2.6.32-38 (2.6.32-38.83)
 linux-headers-2.6.32-38-generic (2.6.32-38.83)
 linux-image-2.6.32-38-generic (2.6.32-38.83

I lost the internet. The problem seems to be that the update doesn't use the previously installed driver for the network card: RealTek RTL-8168 Gigabit Ethernet driver.

Description: Ubuntu 10.04.3 LTS
Release: 10.04

I currently have to boot to the previous kernel version to get internet access.

Hardware:
Display : Dell 1.5in ST2220L UK Full HD WLED Widescreen Monitor (VGA, DVI-D and HDMI)
Dell New Inspiron 620 MT
Intel® Core™ i3-2120 Processor (3.30GHz, 3MB),
Memory
4096MB Dual Channel DDR3 [2x2048] Memory
Video Card
AMD Radeon™ HD 6450 1GB DDR3 graphics
Hard Drive
1TB Serial ATA (7200RPM)
Floppy Drive
Integrated 8-in-1 Media Card Reader
Microsoft Operating System
Genuine Windows® 7 Home Premium 64bit- W, European MUI (Eng, Ger, Fre, Dut, Ita)
Optical Devices
16X DVD+/- RW Optical Drive (DVD & CD read and write)
Sound Cards
Integrated 5.1 High Definition Audio
Dell System Media Kit
Inspiron Desktop 620 Resource DVD (Diagnostic & Drivers)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[mallardquacken (mallard)]

I am running 2.6.32-37-generic on an AMD-64 system. On updating to 2.6.32-38-generic the on-board network adapter can no longer be seen. On booting from old kernel it works fine.

dmesg:
...
[ 19.218344] eth0: Identified chip type is 'RTL8168C/8111C'.
...
[ 95.500137] Hardware name: GA-MA78GM-US2H
...

Thanks in advance. I can work around by booting -37 but you probably want this fixed.

[JoeFriday49 (joefriday49)]

I have 2 other systems that need updating. They do not use the Realtek chipset... Does this bug affect all wifi cards or just the Realtek cards? I'm also running 10.04 and just updated it to 2.6.32.38 yesterday...
This laptop reports:
product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.

Should I wait on a fix before I update the other 2 systems?

[Peter Donis (peterdonis)]

I'm having the same problem with a Toshiba Satellite L675D running 10.04. The wireless chipset is RTL8192CE; I had been using the rtl8192ce-dkms package to rebuild the driver with each kernel update, and that worked fine up to the 2.6.32-37 kernel. But on updating to the 2.6.32-38 kernel, it no longer worked. Wired networking works fine with the -38 kernel (that's what I'm using to submit this comment), but no wireless.

I also tried removing the rtl8192ce-dkms package and installing the compat-wireless package from linux-backports (I used the generic-pae version because I run the generic-pae kernels so all my RAM is visible). This did not work either; still no wireless with the -38 kernel.

[mallardquacken (mallard)]

Just upgraded to kernel 2.6.32-39. (06 March 2012) The problem described at the top of this thread is still present in Ubuntu 10.04 LTS3 64 bit version. Can somebody take a look at this regression and enter it as a bug? Please?

[JoeFriday49 (joefriday49)]

mallardquacken (mallard) wrote 1 hour ago:

This is the bug report... It still has not been assigned as of this writing, although confirmed. I really thought it might have been taken care of by this last release -39, but I see it was not...

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.3 kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed by the mainline kernel, please add the following tag 'kernel-fixed-upstream-KERNEL-VERSION'. For example, if kernel version 3.3-rc6 fixed the issue, the tag would be: 'kernel-fixed-upstream-v3.3-rc6'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[1] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.3-rc6-precise/

[mallardquacken (mallard)]

Sorry to keep repeating myself, just bumping the kernel version by one, but..

Just upgraded to kernel 2.6.32-40. The problem described at the top of this thread is still present in Ubuntu 10.04 LTS3 64 bit version.

jsalisbury, sorry, I just saw your request for upstream kernel testing. (which, as of this post, I have not done.) Is that still something I should try?

[JoeFriday49 (joefriday49)]

Just tested kernel 2.6.32-41... Bug still exists in this latest release.

[JoeFriday49 (joefriday49)]

Today was the 3rd time I received a notification to upgrade to release .41... I don't understand this. It is a 41 MB download, and has been each time I've installed it. Regardless of how many times it wants to download, it still doesn't work on wifi, and now has broken the notification applet... Back to good ole release .37... It's still fine...

[JoeFriday49 (joefriday49)]

Today's install June 29 did not repair the wifi problem... Still running release .37

[penalvch (penalvch)]

Campbell Boyd, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please execute the following at a terminal, as it will automatically gather debugging information:
apport-collect 921141
An offline method may be found at https://help.ubuntu.com/community/ReportingBugs#Filing_bugs_when_off-line .
Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested and remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream-VERSION-NUMBER', where VERSION-NUMBER is the version number of the kernel you tested.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream-VERSION-NUMBER', where VERSION-NUMBER is the version number of the kernel you tested.

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thank you for your understanding.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

[JoeFriday49 (joefriday49)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: SB [HDA ATI SB], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: joefiriday 1281 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Generic'/'HD-Audio Generic at 0xf0444000 irq 19'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 4
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [off]
Card1.Amixer.info:
 Card hw:1 'SB'/'HDA ATI SB at 0xf0440000 irq 16'
   Mixer name : 'IDT 92HD81B1X5'
   Components : 'HDA:111d7605,103c3562,00100105'
   Controls : 18
   Simple ctrls : 12
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=90980ce2-5696-43d3-95bb-6c985f9e2f2a
InstallationMedia: Ubuntu 10.04.3 LTS "Lucid Lynx" - Release amd64 (20110720.1)
MachineType: Hewlett-Packard HP Pavilion g7 Notebook PC
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-37-generic root=UUID=5efd0f1a-ad83-4eca-806f-45e7bcee7eb3 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-37.81-generic 2.6.32.49+drm33.21
Regression: Yes
RelatedPackageVersions: linux-firmware 1.34.14
Reproducible: Yes
RfKill:

Tags: lucid networking regression-update needs-upstream-testing
Uname: Linux 2.6.32-37-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 08/18/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.33
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3562
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 07.27
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.33:bd08/18/2011:svnHewlett-Packard:pnHPPaviliong7NotebookPC:pvr068E120003204610000620100:rvnHewlett-Packard:rn3562:rvr07.27:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion g7 Notebook PC
dmi.product.version: 068E120003204610000620100
dmi.sys.vendor: Hewlett-Packard

[JoeFriday49 (joefriday49)]

apport information

[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

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[JoeFriday49 (joefriday49)]

apport information

[JoeFriday49 (joefriday49)]

I ran the apport-collect, but please bear in mind I have no idea what I'm
doing. I'm simply a user and have never done anything like this before. I
have a fear that I may loose the OS by installing the new kernel and not
know how to go back to release .37 which allows me to use my wireless
network card. Bear in mind that when updates come around I install and
test them to make sure the problem still exists, and it always has. I then
go back to the "working" release with Start-up Manager. Is this something
I could do after installing the new Kernel or would the process be
different?

JF

On Tue, Jul 31, 2012 at 8:23 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> Campbell Boyd, this bug was reported a while ago and there hasn't been any
> activity in it recently. We were wondering if this is still an issue? If
> so, could you please execute the following at a terminal, as it will
> automatically gather debugging information:
> apport-collect 921141
> An offline method may be found at
> https://help.ubuntu.com/community/ReportingBugs#Filing_bugs_when_off-line.
> Also, could you please test the latest upstream kernel available following
> https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional
> upstream developers to examine the issue. Please do not test the kernel in
> the daily folder, but the one all the way at the bottom. Once you've tested
> the upstream kernel, please comment on which kernel version specifically
> you tested and remove the 'needs-upstream-testing' tag. This can be done by
> clicking on the yellow pencil icon next to the tag located at the bottom of
> the bug description and deleting the 'needs-upstream-testing' text.
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream-VERSION-NUMBER', where VERSION-NUMBER is the
> version number of the kernel you tested.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream-VERSION-NUMBER', where VERSION-NUMBER is the
> version number of the kernel you tested.
>
> If you are unable to test the mainline kernel, please comment as to why
> specifically you were unable to test it and add the tag: 'kernel-unable-
> to-test-upstream'.
>
> Please let us know your results. Thank you for your understanding.
>
> Helpful Bug Reporting Links:
> https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
>
> https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
>
> https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
>
> https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug
>
> ** Tags added: kernel-net lucid needs-kernel-logs needs-upstream-testing
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/921141
>
> Title:
> Update to linux-generic 2.6.32.38.44 disables network card driver
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug des...

[penalvch (penalvch)]

JoeFriday49, could you please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette . If you do file a new report, please feel free to subscribe me to it. Thank you for your understanding.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

[JoeFriday49 (joefriday49)]

This has been done. I think... I still have no idea what I'm doing.

On Wed, Aug 1, 2012 at 7:51 AM, Christopher M. Penalver <
<email address hidden>> wrote:

> JoeFriday49, could you please file a new report by executing the following
> in a terminal:
> ubuntu-bug linux
>
> For more on this, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
> . If you do file a new report, please feel free to subscribe me to it.
> Thank you for your understanding.
>
> Helpful Bug Reporting Links:
>
> https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
>
> https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
>
> https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug
>
> ** Attachment removed: "AlsaDevices.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/921141/+attachment/3244595/+files/AlsaDevices.txt
>
> ** Attachment removed: "AplayDevices.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/921141/+attachment/3244596/+files/AplayDevices.txt
>
> ** Attachment removed: "BootDmesg.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/921141/+attachment/3244597/+files/BootDmesg.txt
>
> ** Attachment removed: "Card0.Codecs.codec.0.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/921141/+attachment/3244598/+files/Card0.Codecs.codec.0.txt
>
> ** Attachment removed: "Card1.Amixer.values.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/921141/+attachment/3244599/+files/Card1.Amixer.values.txt
>
> ** Attachment removed: "Card1.Codecs.codec.0.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/921141/+attachment/3244600/+files/Card1.Codecs.codec.0.txt
>
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> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/921141/+attachment/3244601/+files/CurrentDmesg.txt
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>
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>
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>
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>
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>
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>
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>
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>
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...

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]