[Dell XPS L501X] Connecting headphones kills sound

[Masiosare]

If I disconnect the headphones, the speakers work ok
If I reconnect the headphones, audio dies on the speakers and the headphones

If I kill pulsealdio, the headphones start working again

It's reproducible everytime.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: linux-image-3.0.0-8-generic 3.0.0-8.11
ProcVersionSignature: Ubuntu 3.0.0-8.11-generic 3.0.1
Uname: Linux 3.0.0-8-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC665 Analog [ALC665 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: luis 23640 F.... pulseaudio
 /dev/snd/pcmC0D0p: luis 23640 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf0900000 irq 49'
   Mixer name : 'Intel IbexPeak HDMI'
   Components : 'HDA:10ec0665,1028046e,00100003 HDA:80862804,80860101,00100000'
   Controls : 27
   Simple ctrls : 13
Date: Fri Aug 19 19:15:22 2011
HotplugNewDevices:

HotplugNewMounts:

InstallationMedia: Kubuntu 11.10 "Oneiric Ocelot" - Alpha amd64 (20110803.1)
MachineType: Dell Inc. XPS L501X
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-8-generic root=UUID=9505e3da-1d26-44fb-9dd4-1ec2c69714a2 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-8-generic N/A
 linux-backports-modules-3.0.0-8-generic N/A
 linux-firmware 1.59
SourcePackage: linux
StagingDrivers: mei
Symptom: storage
UdevMonitorLog:
 monitor will print the received events for:
 UDEV - the event which udev sends out after rule processing
UdisksMonitorLog: Monitoring activity from the disks daemon. Press Ctrl+C to cancel.
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/29/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 00CKNG
dmi.board.vendor: Dell Inc.
dmi.board.version: A07
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A07
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd03/29/2011:svnDellInc.:pnXPSL501X:pvrA07:rvnDellInc.:rn00CKNG:rvrA07:cvnDellInc.:ct8:cvrA07:
dmi.product.name: XPS L501X
dmi.product.version: A07
dmi.sys.vendor: Dell Inc.

[David Henningsson (diwic)]

Hi Masiosare and thanks for testing the new version of Ubuntu!

Please open the sound preferences dialog and go to the "output" tab. Do you notice if the "connector" combobox switches automatically between speaker and headphones as you plug/unplug?

When headphones are plugged in and you don't get any sound, could you check if moving the volume a tiny bit will restore volume to headphones?

Thank you!

[Zack Evans (zevans23)]

I can confirm this. If I change the volume I get a very faint signal in the headphones even with volume at max.

The phonon configuration does notice when I plug and unplug the headphones.

[David Henningsson (diwic)]

Ok, thanks for the feedback and please reopen the bug if it occurs again.

[David Henningsson (diwic)]

Sorry, wrote that in the wrong bug.

[Theresa Matthews (theresa-e-matthews)]

When I checked the connector combobox, it did not change from "Analog Speakers" as I plugged the headphones in or out.

[Georg Ostrovski (derghost)]

At me the connector combobox DOES change when I plug in and out the headphones. But whether headphones are in or out, sound will only work if I manually set it to "analog speakers" ("analog headphones" in either case produces no sound whatsoever).

[David Henningsson (diwic)]

@Theresa, Georg, unless you're sure you have the same hardware, please file a new bug for your issue, e g by using the "ubuntu-bug audio" terminal command. Thanks!

[trldp (trldp)]

I can confirm this bug on my Dell XPS 15.

I have two outputs. One S/PDIF output, where everything works fine. But when I plug in my headphone the the other output connector, pulseaudio changed 'connector' to analog headphone and I get no sound. When I manually change connector from 'analog headphone' to 'analog speakers', there is sound comming through my headphone.

I also noticed that when changing pulseaudio from 'analog speakers' to 'analog headphone', the 'Speaker' volume in alsamixer is muted. When I unmute this, I can also hear sound (through my headphone)

[Zack Evans (zevans23)]

Reported mine over on bug #909348

[Vianney Stroebel (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8-launchpad)]

I have exactly the same problem as trldp, derghost and zevans23.

I reported my bug in https://bugs.launchpad.net/ubuntu/+bug/911331

Vianney

[Vianney Stroebel (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8-launchpad)]

It looks like bug #817943 is the culprit.

Vianney

[Vianney Stroebel (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8-launchpad)]

This workaround worked for me: https://wiki.ubuntu.com/Audio/InstallingLinuxAlsaDriverModules

In some similar bug reports, other people solved their problem with this: https://help.ubuntu.com/community/HdaIntelSoundHowto

I have to say this was really painful for me: I had to search for a dozen hours before finally being able to use my headphones on a very common computer (Asus N73S).

How come this bug is still not resolved in Oneiric?

Vianney

[Launchpad Janitor (janitor)]

[Expired for pulseaudio (Ubuntu) because there has been no activity for 60 days.]