Upgrade from v10.10 to v11.04 leads always to grub console after reboot

Bug #788521 reported by Peter Steiner
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
update-manager (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I am currently using successfully Ubuntu v10.10 (and former versions) since 2-3 years.
Starting with v9.10 I could successfully upgrade from version to version (minor or major) through built-in Update Manager.
However when I want to upgrade now from v10.10 to v11.04 it always fails.
After download, install and reboot I always stuck at the grub command line prompt.
I could never reach GUI 11.04.
I have no extraordinary configration or hardware.
Users should NOT be forced to fiddle around with grub (and other) config files.
A major upgrade should always be possible by choosing the default actions during upgrade process.
I am not sure which package is responsible for failing a complete upgrade.
If you tell me EXACTLY which log files are necessary to investigate the problem I will try to send it to you.
I assume the problem is because Unity is now the default GUI and not Gnome and the upgrade procedure has problems to convert old Gnome settings to new Unity setup.
So why not introduce an option for the user during upgrade process where he is prompted if he wants to convert to Unity or keep old Gnome?
Peter

Revision history for this message
Brendan Donegan (brendan-donegan) wrote :

Hi Peter,

Thanks for reporting this issue and helping to make Ubuntu better. Potentially something went wrong during the upgrade so for now we'll assign this bug to update-manager.

Regardless, to help debugging the issue, we need the contents of /var/log/dist-upgrade/ (all files in there)

You can get them by booting a Live CD/USB image and copying them somewhere then uploading them here, or by actually getting yourself into your install. If you don't know how then it's essentially:

set root=(hdX,Y)
linux /vmlinuz root=/dev/sdXY ro
initrd /initrd.img
boot

(hdX,Y) depends on your configuration and needs to be found by first typing 'ls' at the grub prompt. You need to make an educated guess at which of the entries returned by ls is the right one.

I think the easiest way is LiveUSB, but please just attach the logs when available.

affects: ubuntu → update-manager (Ubuntu)
Changed in update-manager (Ubuntu):
status: New → Incomplete
Revision history for this message
Peter Steiner (pxsteiner) wrote :

requested file attached

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for update-manager (Ubuntu) because there has been no activity for 60 days.]

Changed in update-manager (Ubuntu):
status: Incomplete → Expired
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