Ubuntu
linux package

UMTS Modem not working in 11.04

Bug #772301 reported by Nicoduck
44
This bug affects 7 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

After upgrading to (k)ubuntu 11.04, my UMTS USB Modems stopped working.

The syslog attached is captured with a Huawei K3765, other Huawei modems behave similar (e.g. the E160)
There is no difference in trying it with KDE or Unity/Gnome
Booting another kernel did not help either.

Apr 28 13:27:08 nt60 kernel: [14161.716067] usb 1-2: new high speed USB device using ehci_hcd and address 19
Apr 28 13:27:09 nt60 kernel: [14161.861816] option 1-2:1.0: GSM modem (1-port) converter detected
Apr 28 13:27:09 nt60 kernel: [14161.862025] usb 1-2: GSM modem (1-port) converter now attached to ttyUSB0
Apr 28 13:27:09 nt60 kernel: [14161.862422] option 1-2:1.1: GSM modem (1-port) converter detected
Apr 28 13:27:09 nt60 kernel: [14161.862528] usb 1-2: GSM modem (1-port) converter now attached to ttyUSB1
Apr 28 13:27:09 nt60 kernel: [14161.862747] option 1-2:1.2: GSM modem (1-port) converter detected
Apr 28 13:27:09 nt60 kernel: [14161.862832] usb 1-2: GSM modem (1-port) converter now attached to ttyUSB2
Apr 28 13:27:09 nt60 modem-manager[958]: <info> (ttyUSB0) opening serial port...
Apr 28 13:27:12 nt60 modem-manager[958]: <info> (ttyUSB0) closing serial port...
Apr 28 13:27:12 nt60 modem-manager[958]: <info> (ttyUSB0) serial port closed
Apr 28 13:27:12 nt60 modem-manager[958]: <info> (ttyUSB0) opening serial port...
Apr 28 13:27:12 nt60 modem-manager[958]: <info> (Huawei): GSM modem /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-2 claimed port ttyUSB0
Apr 28 13:27:13 nt60 modem-manager[958]: <info> (ttyUSB0) closing serial port...
Apr 28 13:27:13 nt60 modem-manager[958]: <info> (ttyUSB0) serial port closed
Apr 28 13:27:15 nt60 modem-manager[958]: <info> (ttyUSB1) opening serial port...
Apr 28 13:27:15 nt60 modem-manager[958]: <info> (ttyUSB2) opening serial port...
Apr 28 13:27:23 nt60 modem-manager[958]: <info> (ttyUSB1) closing serial port...
Apr 28 13:27:23 nt60 modem-manager[958]: <info> (ttyUSB1) serial port closed
Apr 28 13:27:23 nt60 modem-manager[958]: <info> (ttyUSB2) closing serial port...
Apr 28 13:27:23 nt60 modem-manager[958]: <info> (ttyUSB2) serial port closed
Apr 28 13:27:23 nt60 modem-manager[958]: <info> (Huawei): GSM modem /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-2 claimed port ttyUSB1
Apr 28 13:27:23 nt60 modem-manager[958]: <info> (Huawei): GSM modem /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-2 claimed port ttyUSB2
Apr 28 13:27:23 nt60 NetworkManager[954]: <warn> (ttyUSB0): failed to look up interface index
Apr 28 13:27:23 nt60 NetworkManager[954]: <info> (ttyUSB0): new GSM device (driver: 'option1' ifindex: -1)
Apr 28 13:27:23 nt60 NetworkManager[954]: <info> (ttyUSB0): exported as /org/freedesktop/NetworkManager/Devices/11
Apr 28 13:27:23 nt60 NetworkManager[954]: <info> (ttyUSB0): now managed
Apr 28 13:27:23 nt60 NetworkManager[954]: <info> (ttyUSB0): device state change: 1 -> 2 (reason 2)
Apr 28 13:27:23 nt60 NetworkManager[954]: <info> (ttyUSB0): deactivating device (reason: 2).
Apr 28 13:27:23 nt60 NetworkManager[954]: <info> (ttyUSB0): device state change: 2 -> 3 (reason 0)
Apr 28 13:27:25 nt60 NetworkManager[954]: <info> Activation (ttyUSB0) starting connection 'Netzclub - Internet'
Apr 28 13:27:25 nt60 NetworkManager[954]: <info> (ttyUSB0): device state change: 3 -> 4 (reason 0)
Apr 28 13:27:25 nt60 NetworkManager[954]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
Apr 28 13:27:25 nt60 NetworkManager[954]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started...
Apr 28 13:27:25 nt60 NetworkManager[954]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete.
Apr 28 13:27:25 nt60 NetworkManager[954]: <warn> GSM modem enable failed: (32) SIM PIN required
Apr 28 13:27:25 nt60 NetworkManager[954]: <info> (ttyUSB0): device state change: 4 -> 6 (reason 0)
Apr 28 13:27:25 nt60 NetworkManager[954]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
Apr 28 13:27:25 nt60 NetworkManager[954]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started...
Apr 28 13:27:25 nt60 NetworkManager[954]: <info> (ttyUSB0): device state change: 6 -> 4 (reason 0)
Apr 28 13:27:25 nt60 NetworkManager[954]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete.
Apr 28 13:27:25 nt60 NetworkManager[954]: <warn> GSM modem enable failed: (32) SIM PIN required
Apr 28 13:27:25 nt60 modem-manager[958]: <info> (ttyUSB0) opening serial port...
Apr 28 13:27:25 nt60 modem-manager[958]: <info> Modem /org/freedesktop/ModemManager/Modems/8: unlock no longer required
Apr 28 13:27:25 nt60 modem-manager[958]: <info> Modem /org/freedesktop/ModemManager/Modems/8: # unlock retries is 0
Apr 28 13:27:25 nt60 modem-manager[958]: <info> (ttyUSB0) closing serial port...
Apr 28 13:27:25 nt60 modem-manager[958]: <info> (ttyUSB0) serial port closed
Apr 28 13:27:25 nt60 modem-manager[958]: <info> (ttyUSB0) opening serial port...
Apr 28 13:27:25 nt60 modem-manager[958]: <info> Modem /org/freedesktop/ModemManager/Modems/8: state changed (disabled -> enabling)
Apr 28 13:27:27 nt60 modem-manager[958]: <info> Modem /org/freedesktop/ModemManager/Modems/8: state changed (enabling -> enabled)
Apr 28 13:27:27 nt60 NetworkManager[954]: <info> WWAN now enabled by management service
Apr 28 13:27:27 nt60 modem-manager[958]: <info> Modem /org/freedesktop/ModemManager/Modems/8: state changed (enabled -> searching)
Apr 28 13:27:33 nt60 kernel: [14186.206712] option: option_instat_callback: error -71
Apr 28 13:27:33 nt60 kernel: [14186.398728] option: option_instat_callback: error -71
Apr 28 13:27:33 nt60 kernel: [14186.590735] option: option_instat_callback: error -71
Apr 28 13:27:34 nt60 kernel: [14186.782730] option: option_instat_callback: error -71
Apr 28 13:27:34 nt60 kernel: [14186.974764] option: option_instat_callback: error -71
Apr 28 13:27:34 nt60 kernel: [14187.166790] option: option_instat_callback: error -71
Apr 28 13:27:34 nt60 kernel: [14187.358782] option: option_instat_callback: error -71
Apr 28 13:27:34 nt60 kernel: [14187.550821] option: option_instat_callback: error -71
Apr 28 13:27:34 nt60 kernel: [14187.742833] option: option_instat_callback: error -71
Apr 28 13:27:35 nt60 kernel: [14187.934824] option: option_instat_callback: error -71
Apr 28 13:27:35 nt60 kernel: [14188.126855] option: option_instat_callback: error -71
Apr 28 13:27:35 nt60 kernel: [14188.318855] option: option_instat_callback: error -71
Apr 28 13:27:35 nt60 kernel: [14188.510868] option: option_instat_callback: error -71
Apr 28 13:27:35 nt60 kernel: [14188.702883] option: option_instat_callback: error -71
Apr 28 13:27:36 nt60 kernel: [14188.894926] option: option_instat_callback: error -71
Apr 28 13:27:36 nt60 kernel: [14189.086932] option: option_instat_callback: error -71
Apr 28 13:27:36 nt60 kernel: [14189.278947] option: option_instat_callback: error -71
Apr 28 13:27:36 nt60 kernel: [14189.470962] option: option_instat_callback: error -71
Apr 28 13:27:36 nt60 kernel: [14189.662984] option: option_instat_callback: error -71
Apr 28 13:27:37 nt60 kernel: [14189.855006] option: option_instat_callback: error -71
Apr 28 13:27:37 nt60 kernel: [14190.047020] option: option_instat_callback: error -71
Apr 28 13:27:37 nt60 kernel: [14190.239008] option: option_instat_callback: error -71
Apr 28 13:27:37 nt60 modem-manager[958]: <info> (ttyUSB0) closing serial port...
Apr 28 13:27:37 nt60 modem-manager[958]: <info> (ttyUSB0) serial port closed
Apr 28 13:27:37 nt60 kernel: [14190.317982] usb 1-2: USB disconnect, address 19
Apr 28 13:27:37 nt60 kernel: [14190.318160] option: option_instat_callback: error -108
Apr 28 13:27:37 nt60 kernel: [14190.318380] option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
Apr 28 13:27:37 nt60 kernel: [14190.318406] option 1-2:1.0: device disconnected
Apr 28 13:27:37 nt60 kernel: [14190.318575] option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
Apr 28 13:27:37 nt60 kernel: [14190.318611] option 1-2:1.1: device disconnected
Apr 28 13:27:37 nt60 kernel: [14190.318770] option1 ttyUSB2: GSM modem (1-port) converter now disconnected from ttyUSB2
Apr 28 13:27:37 nt60 kernel: [14190.318805] option 1-2:1.2: device disconnected
Apr 28 13:27:37 nt60 NetworkManager[954]: <warn> GSM connection failed: (32) Serial port is now closed
Apr 28 13:27:37 nt60 NetworkManager[954]: <info> (ttyUSB0): device state change: 4 -> 9 (reason 1)
Apr 28 13:27:37 nt60 NetworkManager[954]: <info> Marking connection 'Netzclub - Internet' invalid.
Apr 28 13:27:37 nt60 NetworkManager[954]: <warn> Activation (ttyUSB0) failed.
Apr 28 13:27:37 nt60 NetworkManager[954]: <info> (ttyUSB0): device state change: 9 -> 3 (reason 0)
Apr 28 13:27:37 nt60 modem-manager[958]: <info> (tty/ttyUSB1): released by modem /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-2
Apr 28 13:27:37 nt60 NetworkManager[954]: <info> (ttyUSB0): deactivating device (reason: 0).
Apr 28 13:27:37 nt60 modem-manager[958]: <info> (tty/ttyUSB0): released by modem /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-2
Apr 28 13:27:37 nt60 modem-manager[958]: <info> Modem /org/freedesktop/ModemManager/Modems/8: state changed (searching -> disabled)
Apr 28 13:27:37 nt60 NetworkManager[954]: <info> Policy set 'Auto eth0' (eth0) as default for IPv4 routing and DNS.
Apr 28 13:27:37 nt60 NetworkManager[954]: <info> Policy set 'Auto eth0' (eth0) as default for IPv4 routing and DNS.
Apr 28 13:27:37 nt60 NetworkManager[954]: <info> (ttyUSB0): now unmanaged
Apr 28 13:27:37 nt60 NetworkManager[954]: <info> (ttyUSB0): device state change: 3 -> 1 (reason 36)
Apr 28 13:27:37 nt60 NetworkManager[954]: <info> (ttyUSB0): cleaning up...
Apr 28 13:27:37 nt60 NetworkManager[954]: <info> (ttyUSB0): taking down device.
Apr 28 13:27:37 nt60 kernel: [14190.588066] usb 1-2: new high speed USB device using ehci_hcd and address 20
Apr 28 13:27:37 nt60 kernel: [14190.725060] option 1-2:1.0: GSM modem (1-port) converter detected
Apr 28 13:27:37 nt60 kernel: [14190.725217] usb 1-2: GSM modem (1-port) converter now attached to ttyUSB0
Apr 28 13:27:37 nt60 kernel: [14190.725415] option 1-2:1.1: GSM modem (1-port) converter detected
Apr 28 13:27:37 nt60 kernel: [14190.725508] usb 1-2: GSM modem (1-port) converter now attached to ttyUSB1
Apr 28 13:27:37 nt60 kernel: [14190.725745] option 1-2:1.2: GSM modem (1-port) converter detected
Apr 28 13:27:37 nt60 kernel: [14190.725840] usb 1-2: GSM modem (1-port) converter now attached to ttyUSB2
Apr 28 13:27:38 nt60 modem-manager[958]: <info> (ttyUSB0) opening serial port...
Apr 28 13:27:41 nt60 modem-manager[958]: <info> (ttyUSB0) closing serial port...
Apr 28 13:27:41 nt60 modem-manager[958]: <info> (ttyUSB0) serial port closed
Apr 28 13:27:41 nt60 modem-manager[958]: <info> (ttyUSB0) opening serial port...
Apr 28 13:27:41 nt60 modem-manager[958]: <info> (Huawei): GSM modem /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-2 claimed port ttyUSB0
Apr 28 13:27:42 nt60 modem-manager[958]: <info> (ttyUSB0) closing serial port...
Apr 28 13:27:42 nt60 modem-manager[958]: <info> (ttyUSB0) serial port closed
Apr 28 13:27:44 nt60 modem-manager[958]: <info> (ttyUSB2) opening serial port...
Apr 28 13:27:44 nt60 modem-manager[958]: <info> (ttyUSB1) opening serial port...
Apr 28 13:27:51 nt60 modem-manager[958]: <info> (ttyUSB2) closing serial port...
Apr 28 13:27:51 nt60 modem-manager[958]: <info> (ttyUSB2) serial port closed
Apr 28 13:27:51 nt60 modem-manager[958]: <info> (ttyUSB1) closing serial port...
Apr 28 13:27:51 nt60 modem-manager[958]: <info> (ttyUSB1) serial port closed
Apr 28 13:27:51 nt60 modem-manager[958]: <info> (Huawei): GSM modem /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-2 claimed port ttyUSB2
Apr 28 13:27:51 nt60 modem-manager[958]: <info> (Huawei): GSM modem /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-2 claimed port ttyUSB1
Apr 28 13:27:51 nt60 NetworkManager[954]: <warn> (ttyUSB0): failed to look up interface index
Apr 28 13:27:51 nt60 NetworkManager[954]: <info> WWAN now disabled by management service
Apr 28 13:27:51 nt60 NetworkManager[954]: <info> (ttyUSB0): new GSM device (driver: 'option1' ifindex: -1)
Apr 28 13:27:51 nt60 NetworkManager[954]: <info> (ttyUSB0): exported as /org/freedesktop/NetworkManager/Devices/12
Apr 28 13:27:51 nt60 NetworkManager[954]: <info> (ttyUSB0): now managed
Apr 28 13:27:51 nt60 NetworkManager[954]: <info> (ttyUSB0): device state change: 1 -> 2 (reason 2)
Apr 28 13:27:51 nt60 NetworkManager[954]: <info> (ttyUSB0): deactivating device (reason: 2).
Apr 28 13:27:51 nt60 NetworkManager[954]: <info> (ttyUSB0): device state change: 2 -> 3 (reason 0)

Launchpad Janitor (janitor)
Changed in ubuntu:
status: New → Confirmed
Revision history for this message
Adrián Santos Marrero (lagoon) wrote :

It seems a duplicate of bug #689894.

Revision history for this message
madbiologist (me-again) wrote :

The Huawei K3765 problem might be fixed upstream in the upcoming kernel 3.1. From the 3.1-rc4 changelog:

commit 6118514e8749105334f46ccec6faf9a439be6cf9
Author: Andrew Bird
Date: Wed Aug 17 00:20:03 2011 +0100

    USB option driver K3765/K4505 avoid CDC_DATA interface

    Currently the Option driver avoids binding interface 1 on Huawei K3765
    and K4505 broadband modems as it should be handled by the cdc_ether
    driver instead. This patch ensures we don't bind the interface 2
    on those devices as that is CDC_DATA.

    Signed-off-by: Andrew Bird
    Cc: stable
    Signed-off-by: Greg Kroah-Hartman

A PPA of kernel 3.1-rc4 is available at http://kernel.ubuntu.com/~kernel-ppa/mainline/
A PPA of 3.1 final will be available at the same location shortly after it's release.

Revision history for this message
penalvch (penalvch) wrote :

Nicoduck, thank you for reporting this bug to Ubuntu. Natty reached EOL on October 28, 2012.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases

Is this an issue in a supported release? If so, could you please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 772301

Changed in ubuntu:
importance: Undecided → Low
status: Confirmed → New
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
affects: ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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