Hard drive temperature is higher than normal

Bug #498319 reported by Mark Goldshtein on 2009-12-18
38
This bug affects 8 people
Affects Status Importance Assigned to Milestone
Ubuntu
Undecided
Unassigned

Bug Description

Hello,

I am running U910 and a hard drive temperature is 10-11 Celsius degrees higher than in MS Windows 7, tasks are similar and rather lightweight for such laptop (typing, www).
'Slowdown hard disk if possible' option in U910 GNOME Power Management is enabled.
MS Windows shows 38-39 Celsius degrees, U910 mostly shows 48-49 degrees. Room temperature is about 25 Celsius degrees. Values are measured by hddtemp daemon under Linux U910 and a few special HDD utilities under MS Windows. Values are identical and match.

U910 with standard install and official repository.
$ uname -ra
Linux localhost 2.6.31-16-generic #53-Ubuntu SMP Tue Dec 8 04:01:29 UTC 2009 i686 GNU/Linux

Lenovo IdeaPad Y450-3M notebook with Western Digital hard drive.

-- Disk List ---------------------------------------------------------------
 (1) WDC WD2500BEVT-22ZCT0 : 250.0 GB [0-0-0, pd1]

----------------------------------------------------------------------------
 (1) WDC WD2500BEVT-22ZCT0
----------------------------------------------------------------------------
           Model : WDC WD2500BEVT-22ZCT0
        Firmware : 11.01A11
 Total Disk Size : 250.0 GB (8.4/137.4/250.0)
     Buffer Size : 8192 KB
   NV Cache Size : ----
     Queue Depth : 32
Number of Sectors : 488397168
   Rotation Rate : 5400 RPM
       Interface : Serial ATA
   Major Version : ATA8-ACS
   Minor Version : ----
   Transfer Mode : SATA/300
  Power On Hours : 362 hours
  Power On Count : 294 count
     Temperature : 45 C (113 F)
   Health Status : Good
        Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
       APM Level : 0080h [ON]
       AAM Level : 80FEh [OFF]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 192 186 _21 00000000055F Spin-Up Time
04 100 100 __0 00000000012A Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 100 253 __0 000000000000 Seek Error Rate
09 100 100 __0 00000000016A Power-On Hours
0A 100 100 _51 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C 100 100 __0 000000000126 Power Cycle Count
C0 200 200 __0 0000000000BD Power-off Retract Count
C1 198 198 __0 0000000022C2 Load/Unload Cycle Count
C2 102 _96 __0 00000000002D Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 100 253 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 253 _51 000000000000 Write Error Rate

---
$ lspci -nn
00:00.0 Host bridge [0600]: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub [8086:2a40] (rev 07)
00:01.0 PCI bridge [0604]: Intel Corporation Mobile 4 Series Chipset PCI Express Graphics Port [8086:2a41] (rev 07)
00:1a.0 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 [8086:2937] (rev 03)
00:1a.1 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 [8086:2938] (rev 03)
00:1a.2 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 [8086:2939] (rev 03)
00:1a.7 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 [8086:293c] (rev 03)
00:1b.0 Audio device [0403]: Intel Corporation 82801I (ICH9 Family) HD Audio Controller [8086:293e] (rev 03)
00:1c.0 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 [8086:2940] (rev 03)
00:1c.1 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 [8086:2942] (rev 03)
00:1c.2 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 3 [8086:2944] (rev 03)
00:1c.3 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 4 [8086:2946] (rev 03)
00:1c.4 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 5 [8086:2948] (rev 03)
00:1c.5 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 6 [8086:294a] (rev 03)
00:1d.0 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 [8086:2934] (rev 03)
00:1d.1 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 [8086:2935] (rev 03)
00:1d.2 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 [8086:2936] (rev 03)
00:1d.7 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 [8086:293a] (rev 03)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev 93)
00:1f.0 ISA bridge [0601]: Intel Corporation ICH9M LPC Interface Controller [8086:2919] (rev 03)
00:1f.2 SATA controller [0106]: Intel Corporation ICH9M/M-E SATA AHCI Controller [8086:2929] (rev 03)
00:1f.3 SMBus [0c05]: Intel Corporation 82801I (ICH9 Family) SMBus Controller [8086:2930] (rev 03)
01:00.0 VGA compatible controller [0300]: nVidia Corporation Device [10de:0a34] (rev a2)
01:00.1 Audio device [0403]: nVidia Corporation Device [10de:0be2] (rev a1)
06:00.0 Network controller [0280]: Broadcom Corporation BCM4312 802.11b/g [14e4:4315] (rev 01)
07:00.0 FireWire (IEEE 1394) [0c00]: JMicron Technology Corp. IEEE 1394 Host Controller [197b:2380]
07:00.1 System peripheral [0880]: JMicron Technology Corp. SD/MMC Host Controller [197b:2382]
07:00.2 SD Host controller [0805]: JMicron Technology Corp. Standard SD Host Controller [197b:2381]
07:00.3 System peripheral [0880]: JMicron Technology Corp. MS Host Controller [197b:2383]
07:00.4 System peripheral [0880]: JMicron Technology Corp. xD Host Controller [197b:2384]
08:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM5784M Gigabit Ethernet PCIe [14e4:1698] (rev 10)

Just to add a little detail. If notebook running on battery, HDD temperature stay normal, 38-39 degrees. Probably the cause of the overheating problem is in the incorrect functioning of a scheme of energy management?

smag (stefanore28) wrote :

I've the same problem. My hard disk is a wdc5000bevt-ZZAT0.
This bug seems to affect all wdcXXXXbevt hard drive. It's a common issue, i encountered people with same problem in several forum.

smag (stefanore28) wrote :

sorry wdc5000bevt-22ZAT0

Continue to experiencing the problem.

Tried U1004 as LiveCD. Swap is off. Not a single touch of a hard drive for about a 30 minutes. Temperature goes higher up to 50 degrees Celsius. Maintainers, developers, experienced users, please, help!

Probably, ACPI subsystem fail in both U910 and U1004 and can not to control a fan speed or something alike?

As alternative, I have tried recently ALT Linux Ark 5.0 LiveCD. There a temperature of a hard drive stays stable about 42 degrees Celsius.

Just tried 10.04 Beta 2. Result is the same: hard drive warming up quickly without a single touch even (no partition mount, no swap, etc). It is only ten days left. Would you planing to release an OS which is spoil hardware?

Tried Debian Squeeze weekly build 2010-04-16. Everything is fine, temperature is normal. So, this is Ubuntu-specific bug, I guess.

Right now tried Ubuntu 10.04 final in LiveCD mode. The bug is still there, hard drive goes up to 49 degrees Celsius, quickly. Room temperature 24. MS Windows 7 loaded with the same tasks does work on 40 degrees.

Jeremy Foshee (jeremyfoshee) wrote :

Mark,
   Would you mind running apport-collect linux 498319 form the terminal to gather some needed logs on this?

Thanks!

~JFo

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