external hard disk doesn't mount(is not recognized)

[mkip222]

Just updated to Jaunty, and before that my external NTFS USB hdd worked fine. It worked fine a day after the update, but now it doesn't mount at all. It doesn't even show up in the /media directory.

[Steve (stupendoussteve-deactivatedaccount)]

Does the drive work after you unplug and replug the usb cable?

If so, please add usb_storage on a new line in /etc/modules. If this fixes the issue then this is a duplicate of bug 344406. If not I will convert this to a question for more support and troubleshooting before it is actually identified as a bug.

Thanks!

[luca_ing (luca-ingianni)]

Can you see the drive if you go to computer:/// in Nautilus? (Places -> Computer)?
Are you able to mount it manually, using the command line?
If yes, this looks like a duplicate of https://bugs.launchpad.net/ubuntu/+bug/368959

[Monkey (monkey-libre)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!