Trackpad crashed on Jaunty update

[Bobby McGee]

I use the trackpad quite a lot and this morning, I updated the computer. After I rebooted, it didn't work. I'm not sure what package could have caused this. It's a bit of a pain to have to use the spacebar, but I'm doing it anyway.

I'm just posting it here so the community knows about it. If I find a fix I'll post it. I'm sure I'm not the only one out there with this problem.

System Info:
Dell Inspiron 1525n
Kernel Linux 2.6.28-5-generic

I have been using Jaunty for a while. This is the first time the trackpad has zonked out on me.

[Philipp Ehses (ehses-deactivatedaccount)]

I can confirm this bug. My trackpad doesn't work, either (since yesterdays upgrades).

[Philipp Ehses (ehses-deactivatedaccount)]

I found the problem: For some reason the package xserver-xorg-input-synaptics was deinstalled during the update procedure. I have no idea how or why this happened. So just reinstall this package and your touchpad should work again.

[Bobby McGee (iaskedalice09)]

Philipp, it says it's already installed on mine. Thank you for your response, but still no luck.

[Connor Imes (ckimes)]

This bug didn't have a package associated with it, so I'll file it under xorg for now.
Can you please upload to this bug report the following as separate attachments:
   lspci -vvnn > lspci-vvnn.log
   uname -a > uname-a.log
   lsb_release -rd > lsb_release.log
   xprop -root > xprop.log
   gconftool-2 -R /desktop/gnome/peripherals > gconftool-2.log
   dmesg > dmesg.log
as well as
   /var/log/Xorg.0.log

Thanks in advance.

[Bobby McGee (iaskedalice09)]

I will be in Columbus, OH (i.e., away from affected laptop) from tomorrow at 14:00 Eastern Time (US) to Friday, 30 January at 17:00 Eastern Time (US). I will continue to respond to this bug until 13:35 ET tomorrow, and then I'll be back at 17:00 or around that time on Friday. Please let me know what I can do. I'm sorry if I have a delayed response.

[Connor Imes (ckimes)]

Ok, nothing jumps out at me in those attachments, can you also please attach
   lshal > lshal.txt
and
   /etc/X11/xorg.conf

then just copy and paste the output of
   apt-cache policy xserver-xorg-input-synaptics

Thanks again.

[Bobby McGee (iaskedalice09)]

xserver-xorg-input-synaptics:
  Installed: 0.99.3-1ubuntu1
  Candidate: 0.99.3-1ubuntu1
  Version table:
 *** 0.99.3-1ubuntu1 0
        500 http://gb.archive.ubuntu.com jaunty/main Packages
        100 /var/lib/dpkg/status

[Connor Imes (ckimes)]

Thanks Bobby. I really don't understand why your pad isn't working, can you please check that it is enabled from System->Preferences->Mouse --> Touchpad tab.
My alpha-3 install of Jaunty doesn't have an xorg.conf, so let's try removing yours and let auto detection take full effect. Please run
   sudo mv /etc/X11/xorg.conf /etc/X11/xorg.conf.bak
Then restart X. Does the touchpad work now?

[Bobby McGee (iaskedalice09)]

Did everything and it still doesn't work. *sigh* What could this be? Anyone with an idea pls feel free to share. Smile. And my System > Preferences > Mouse > Touchpad tab was checked.

[Connor Imes (ckimes)]

OK, we'll start looking elsewhere then. Can you please attach
   /var/log/kern.log
   /var/log/kern.log.0
   /var/log/messages

Thanks again.

[Connor Imes (ckimes)]

By the way I see that there is an update to the xserver-xorg-input-synaptics which Timo filed the bug under (beat me to it!), the latest in Jaunty is now
   0.99.3-1ubuntu2
Please also update your system, check that you have this upgrade included, and restart X to see if the problem disappears. Thanks.

[Bobby McGee (iaskedalice09)]

Hello,
I am able to click with the trackpad but not able to scroll. I updated, obviously.
Attached:
/var/log/kern.log
   /var/log/kern.log.0
   /var/log/messages

[Connor Imes (ckimes)]

I have a few questions to clarify your response. Do you mean that you are able to click the physical buttons at the bottom, or that you are able to tap the pad to create the same functionality of a mouse click? When you say you can't scroll, do you mean you can't scroll down pages using the edge of the touchpad, or you can't move the pointer around the screen?

[Bobby McGee (iaskedalice09)]

I have a few questions to clarify your response.

Do you mean that you are able to click the physical buttons at the bottom, or that you are able to tap the pad to create the same functionality of a mouse click? I am able to tap the pad to get the same functionality of a mouse click.

 When you say you can't scroll, do you mean you can't scroll down pages using the edge of the touchpad, or you can't move the pointer around the screen? I can't scroll down pages.

[Connor Imes (ckimes)]

Ooooohhh, when you said that the trackpad crashed and "didn't work", I was under the impression that you couldn't use it at all. I have seen similar behavior, can you please check bug 321022 and see if that is the same problem you are having? If so, I will mark on as a duplicate of the other. Thanks.

[Bobby McGee (iaskedalice09)]

Sorry, it is not a duplicate. My trackpad doesn't scroll at all. After the update, even.

[Connor Imes (ckimes)]

Did you check bug 320639 which that other one has since been marked as a duplicate of? There are also two others of interest listed in the bug, it would be good if you can have a look through them. There have been lots of problems with touchpads in the latest Jaunty updates, but everybody seems to have a slightly different complaint about the symptoms.

Since there should be enough information here, I'll mark this bug as triaged so a developer can look at it. Thank you again for filing this report.

[Bobby McGee (iaskedalice09)]

Thank you, Conner. The more bugs are worked out sooner, the less bugs are in the final release.

[Alberto Milone (albertomilone)]

Bobby: can you attach the output of this command, please?
xinput list-props name_of_your_synaptic_device

replace "name_of_your_synaptic_device" with the name of your synaptic device (as reported by "xinput list")

[Bobby McGee (iaskedalice09)]

Alberto. Here is my list. Which is my synaptic device? I don't know how to find it.

"Virtual core pointer" id=0 [XPointer]
 Num_buttons is 32
 Num_axes is 2
 Mode is Relative
 Motion_buffer is 256
 Axis 0 :
  Min_value is -1
  Max_value is -1
  Resolution is 0
 Axis 1 :
  Min_value is -1
  Max_value is -1
  Resolution is 0
"Virtual core keyboard" id=1 [XKeyboard]
 Num_keys is 248
 Min_keycode is 8
 Max_keycode is 255
"AT Translated Set 2 keyboard" id=2 [XExtensionKeyboard]
 Num_keys is 248
 Min_keycode is 8
 Max_keycode is 255
"Video Bus" id=3 [XExtensionKeyboard]
 Num_keys is 248
 Min_keycode is 8
 Max_keycode is 255
"Video Bus" id=4 [XExtensionKeyboard]
 Num_keys is 248
 Min_keycode is 8
 Max_keycode is 255
"Macintosh mouse button emulation" id=5 [XExtensionPointer]
 Num_buttons is 32
 Num_axes is 2
 Mode is Relative
 Motion_buffer is 256
 Axis 0 :
  Min_value is -1
  Max_value is -1
  Resolution is 1
 Axis 1 :
  Min_value is -1
  Max_value is -1
  Resolution is 1
"AlpsPS/2 ALPS GlidePoint" id=6 [XExtensionPointer]
 Num_buttons is 12
 Num_axes is 2
 Mode is Relative
 Motion_buffer is 256
 Axis 0 :
  Min_value is 0
  Max_value is 1023
  Resolution is 1
 Axis 1 :
  Min_value is 0
  Max_value is 767
  Resolution is 1
"PS/2 Mouse" id=7 [XExtensionPointer]
 Num_buttons is 32
 Num_axes is 2
 Mode is Relative
 Motion_buffer is 256
 Axis 0 :
  Min_value is -1
  Max_value is -1
  Resolution is 1
 Axis 1 :
  Min_value is -1
  Max_value is -1
  Resolution is 1

Thanks,
bobby

[Emilio (turl)]

I can confirm that, after a clean Jaunty install, the xserver-xorg-input-synaptics package is NOT installed. I had to install it manually to make my touchpad work.

[Bobby McGee (iaskedalice09)]

Sorry but I uninstalled and reinstalled the pkg - no luck.

[Guillaume Martres (smarter)]

Bobby, if I'm not mistaken "AlpsPS/2 ALPS GlidePoint" is a touchpad device.

[Bobby McGee (iaskedalice09)]

Here are the results...

Device 'AlpsPS/2 ALPS GlidePoint':
 Device Enabled (129): 1
 Synaptics Edges (274): 40, 983, 42, 725
 Synaptics Finger (275): 12, 14, 127
 Synaptics Tap Time (276): 180
 Synaptics Tap Move (277): 56
 Synaptics Tap Durations (278): 180, 180, 100
 Synaptics Tap FastTap (279): 0
 Synaptics Middle Button Timeout (280): 75
 Synaptics Two-Finger Pressure (281): 139
 Synaptics Scrolling Distance (282): 25, 25
 Synaptics Edge Scrolling (283): 1, 1, 0
 Synaptics Two-Finger Scrolling (284): 0, 0
 Synaptics Edge Motion Pressure (285): 14, 79
 Synaptics Edge Motion Speed (286): 1, 102
 Synaptics Edge Motion Always (287): 0
 Synaptics Button Scrolling (288): 1, 1
 Synaptics Button Scrolling Repeat (289): 1, 1
 Synaptics Button Scrolling Time (290): 100
 Synaptics Off (291): 0
 Synaptics Guestmouse Off (292): 0
 Synaptics Locked Drags (293): 0
 Synaptics Locked Drags Timeout (294): 5000
 Synaptics Tap Action (295): 2, 3, 0, 0, 1, 2, 3
 Synaptics Click Action (296): 1, 1, 1
 Synaptics Circular Scrolling (297): 0
 Synaptics Circular Scrolling Trigger (298): 0
 Synaptics Circular Pad (299): 0
 Synaptics Palm Detection (300): 0
 Synaptics Palm Dimensions (301): 10, 99
 Synaptics Pressure Motion (302): 14, 79
 Synaptics Grab Event Device (303): 1
`

[Bobby McGee (iaskedalice09)]

Found the problem by an Ubuntu Forums post. Ran sudo apt-get install xserver-xorg-input-all to install necessary package, rebooted, and the problem is fixed!

[William Grant (wgrant)]

The reporter's issue seems to be fixed - I wonder if -evdev was not installed?