Ubuntu

Xorg crash

Bug #2069301 reported by SAIKIRAN KALLURI on 2024-06-13

This bug report will be marked for expiration in 43 days if no further activity occurs. (find out why)

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Incomplete	Undecided	Unassigned

Bug Description

the screen goes completely blank even though i can hear video playing,the only way i found to solve this is by pressing superkey(windows key)+L and then it turns on when i click space after locking
and now when was opening gnome-tweaks app it suddenly showed a completely white screen and asked me to log out and sign in again which changed nothing when i did logout and logged in
then i performed a restart still didt work and then i open ubuntu on wayland though it did opened iam still facing problems like glitches on display and app list automatically closing by itself and apps closing by themselves.reporting this bug hoping you will fix it.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.8.0-35.35-generic 6.8.4
Uname: Linux 6.8.0-35-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 535.171.04 Tue Mar 19 20:30:00 UTC 2024
GCC version:
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Jun 13 18:19:32 2024
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
NVIDIA Corporation GN20-P0-R-K2 [GeForce RTX 3050 6GB Laptop GPU] [10de:25ac] (rev a1) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company GN20-P0-R-K2 [GeForce RTX 3050 6GB Laptop GPU] [103c:8bd5]
Advanced Micro Devices, Inc. [AMD/ATI] Phoenix1 [1002:15bf] (rev c2) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Phoenix1 [103c:8bd5]
InstallationDate: Installed on 2024-06-12 (1 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
MachineType: HP Victus by HP Gaming Laptop 16-s0xxx
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-35-generic root=UUID=11e2c0fa-6dcf-41c4-a953-87ba97ab014d ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg crash
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/20/2024
dmi.bios.release: 15.20
dmi.bios.vendor: Insyde
dmi.bios.version: F.20
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8BD5
dmi.board.vendor: HP
dmi.board.version: 79.46
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 79.46
dmi.modalias: dmi:bvnInsyde:bvrF.20:bd03/20/2024:br15.20:efr79.46:svnHP:pnVictusbyHPGamingLaptop16-s0xxx:pvrType1ProductConfigId:rvnHP:rn8BD5:rvr79.46:cvnHP:ct10:cvrChassisVersion:sku8R1E6PA#ACJ:
dmi.product.family: 103C_5335M7 HP VICTUS
dmi.product.name: Victus by HP Gaming Laptop 16-s0xxx
dmi.product.sku: 8R1E6PA#ACJ
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.120-2build1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.0.5-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Tags:

Revision history for this message

SAIKIRAN KALLURI (kirankalluri888) wrote on 2024-06-13:

.proc.driver.nvidia.params.txt Edit (899 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (162.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (15.0 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.4 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (23.7 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (2.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (647 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1015 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (45.5 KiB, text/plain; charset="utf-8")
NvidiaBugReportLog.txt Edit (1.0 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (27.6 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (15.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (10.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (330.8 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (6.0 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.6 MiB, text/plain; charset="utf-8")
nvidia-settings.txt Edit (27.4 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (66.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Marc Deslauriers (mdeslaur) wrote on 2024-07-05: Bug is not a security issue

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type:

Private Security → Public

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2024-07-08:

There is evidence of an amdgpu kernel driver crash in CurrentDmesg.txt but we should check for other causes too, so please follow these steps:

1. Run these commands:
journalctl -b0 > journal.txt
journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.