Xorg freeze

Bug #2059341 reported by George Hollis

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8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu
Incomplete
Undecided
Unassigned

Bug Description

I have a server running ubuntu 22.04.4 LTS and the system boots fine and all the hardware is detected, but the HDMI output is freezing on the line: "r8169 000:03:00.0 emp3s0: renamed from eth0". I have managed to get past this previously by adding "nomodeset" to the GRUB boot options but I need the graphics driver for hardware transcoding as that's its main use so need to try and think of another way around this issue. I can ssh into the server fine, it seems to be working fine otherwise. I've seen that it might be when the igpu takes over. Here is my hardware:
CPU: i5-13500T, RAM: 64GB DDR4, MOBO: ASRock B760M-ITX, HDDs: 1TB m.2 gen3, 12TB HDD, 8TB HDD, PSU: Corsair SF750.!

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 5.15.0-101.111-generic 5.15.143
Uname: Linux 5.15.0-101-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CloudArchitecture: x86_64
CloudID: none
CloudName: none
CloudPlatform: none
CloudSubPlatform: config
Date: Wed Mar 27 22:51:48 2024
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GpuHangFrequency: Continuously
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
 Intel Corporation AlderLake-S GT1 [8086:4680] (rev 0c) (prog-if 00 [VGA controller])
   Subsystem: ASRock Incorporation AlderLake-S GT1 [1849:4680]
InstallationDate: Installed on 2024-03-22 (5 days ago)
InstallationMedia: Ubuntu-Server 22.04.4 LTS "Jammy Jellyfish" - Release amd64 (20240216.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 8087:0033 Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Lsusb-t:
 /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/9p, 20000M/x2
 /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/16p, 480M
     |__ Port 14: Dev 2, If 0, Class=Wireless, Driver=btusb, 12M
     |__ Port 14: Dev 2, If 1, Class=Wireless, Driver=btusb, 12M
MachineType: ASRock B760M-ITX/D4 WiFi
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-101-generic root=UUID=1fdded36-c076-4a14-a7b9-ef9a6fe5a11f ro i915.alpha_support=1
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/09/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: 3.05
dmi.board.name: B760M-ITX/D4 WiFi
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvr3.05:bd06/09/2023:br5.27:svnASRock:pnB760M-ITX/D4WiFi:pvrToBeFilledByO.E.M.:rvnASRock:rnB760M-ITX/D4WiFi:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:skuToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: B760M-ITX/D4 WiFi
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: ASRock
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3.1~22.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.8
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
George Hollis (ghollis34) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Run these commands:
    journalctl -b0 > journal.txt
    journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

affects: xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status: New → Incomplete
Revision history for this message
Daniel van Vugt (vanvugt) wrote (last edit ):

I just realized this kernel 5.15 is too old for your graphics hardware: i5-13500T. This seems to be because you have the Server version of Ubuntu installed.

Please install the Desktop version of Ubuntu 22.04.4 so that you can get better graphics driver support:
https://ubuntu.com/download/desktop

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