Screen freeze

Bug #2039811 reported by magowiz
This bug affects 1 person
Affects Status Importance Assigned to Milestone

Bug Description

while using google meet with google-chrome and sharing screen it happens that the video hangs completely, the audio continues to work, if I'm lucky I can restore my desktop using CTRL+ALT+F8 and then CTRL+ALT+F2 again, otherwise I need a forced shutdown.

lsb_release -rd
No LSB modules are available.
Description: Ubuntu 23.10
Release: 23.10

apt-cache policy xorg
  Installed: 1:7.7+23ubuntu2
  Candidate: 1:7.7+23ubuntu2
  Version table:
 *** 1:7.7+23ubuntu2 500
        500 mantic/main amd64 Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-9.9-generic 6.5.3
Uname: Linux 6.5.0-9-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Oct 19 15:13:12 2023
DistUpgraded: 2023-10-14 15:27:57,866 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/'
DistroCodename: mantic
DistroVariant: ubuntu
 virtualbox/7.0.10, 6.2.0-34-generic, x86_64: installed
 virtualbox/7.0.10, 6.5.0-9-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: No
GpuHangFrequency: Several times a day
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Immediately after installing this version of Ubuntu
 Intel Corporation Raptor Lake-P [Iris Xe Graphics] [8086:a7a1] (rev 04) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Raptor Lake-P [Iris Xe Graphics] [103c:8b41]
InstallationDate: Installed on 2023-10-04 (15 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
MachineType: {report['dmi.sys.vendor']} {report['']}
 PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-9-generic root=UUID=0179f596-cd6b-485d-82e8-a9db5d32f999 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to mantic on 2023-10-14 (5 days ago) 05/30/2023
dmi.bios.release: 1.8
dmi.bios.vendor: HP
dmi.bios.version: V70 Ver. 01.01.08 8B41
dmi.board.vendor: HP
dmi.board.version: KBC Version 51.2B.00
dmi.chassis.type: 10
dmi.chassis.vendor: HP 81.43
dmi.modalias: dmi:bvnHP:bvrV70Ver.01.01.08:bd05/30/2023:br1.8:efr81.43:svnHP:pnHPEliteBook86016inchG10NotebookPC:pvr:rvnHP:rn8B41:rvrKBCVersion51.2B.00:cvnHP:ct10:cvr:sku8A452EA#ABZ: 103C_5336AN HP EliteBook HP EliteBook 860 16 inch G10 Notebook PC
dmi.product.sku: 8A452EA#ABZ
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
magowiz (magowiz) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Run these commands:
    journalctl -b0 > journal.txt
    journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

affects: xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status: New → Incomplete
summary: - Xorg freeze
+ Screen freeze
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status: Incomplete → Expired
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