Unknown bug

[Alexander Zuniga U.]

I’ve made tree reports thinking that it was some extension of the Firefox browser, such as the dark reader and Grammarly, in fact I deactivated them and my computer worked better.

Last night I reinstalled them, but the fault reappeared. I uninstalled Grammarly and reported it assuming that was the bug. Instead, I installed another text corrector that is endorsed by the extension community web browser and has worked very well.

A few minutes ago, while using the LibreOffice, Google Translate and the new text corrector, the bug appeared again.

This time was by placing a small window with the browser name in the upper left of my LibreOffice, something that is not the first time I saw.

Other times the fail has manifested more severely and as a flickering video glitch not only with the Firefox browser and add-ons, but with other features of the computer. But this time I think it's a LibreOffice word processor bug.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 5.15.0-48.54-generic 5.15.53
Uname: Linux 5.15.0-48-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
BootLog: Error: [Errno 13] Permiso denegado: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Oct 6 15:02:44 2022
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a06] (rev 0b) (prog-if 00 [VGA controller])
   Subsystem: Dell Haswell-ULT Integrated Graphics Controller [1028:0651]
InstallationDate: Installed on 2022-09-30 (6 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
MachineType: Dell Inc. Inspiron 3442
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-48-generic root=UUID=2cd3ff22-e8b5-40a0-a450-10456d1ac17a ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/24/2014
dmi.bios.release: 0.0
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.name: 0878RH
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.ec.firmware.release: 0.0
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd02/24/2014:br0.0:efr0.0:svnDellInc.:pnInspiron3442:pvrNotSpecified:rvnDellInc.:rn0878RH:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:sku0651:
dmi.product.name: Inspiron 3442
dmi.product.sku: 0651
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.110-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 22.0.5-0ubuntu0.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.3-2ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Daniel van Vugt (vanvugt)]

Please explain in more detail (ideally with photos or a video) what the main problem is.

[Alexander Zuniga U. (aleck-1977)]

Hello, thank you for taking the time and email me. I have been as
explicit as possible explaining what is happening, and in terms of
photos or videos it has not been possible to take screenshots from the
computer when the failure occurs.
The type of failure disables the screenshot camera and the image is
frozen. An example of what happens when the system starts to crash is
exactly doing this, writing a text in LibreOffice. My native language
is not English and in order to send this message I have to use the
translator.
When I finish writing in my language, I go and open the Google
translator, that's when the error appears some time later, the windows
start to blink and the Google translator auto-reloads as if opening a
new tab.
After I translate this text, if the glitch appears in the middle of
the process, I will try to take a photo or short video filming with my
cell phone and I will attach it to this reply message.

On Thu, Oct 6, 2022 at 8:20 PM Daniel van Vugt <email address hidden>
wrote:

> Please explain in more detail (ideally with photos or a video) what the
> main problem is.
>
>
> ** Package changed: xorg (Ubuntu) => libreoffice (Ubuntu)
>
> ** Package changed: libreoffice (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1992100
>
> Title:
> LibreOffice Failure
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> I’ve made tree reports thinking that it was some extension of the
> Firefox browser, such as the dark reader and Grammarly, in fact I
> deactivated them and my computer worked better.
>
> Last night I reinstalled them, but the fault reappeared. I uninstalled
> Grammarly and reported it assuming that was the bug. Instead, I
> installed another text corrector that is endorsed by the extension
> community web browser and has worked very well.
>
> A few minutes ago, while using the LibreOffice, Google Translate and
> the new text corrector, the bug appeared again.
>
> This time was by placing a small window with the browser name in the
> upper left of my LibreOffice, something that is not the first time I
> saw.
>
> Other times the fail has manifested more severely and as a flickering
> video glitch not only with the Firefox browser and add-ons, but with
> other features of the computer. But this time I think it's a
> LibreOffice word processor bug.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: xorg 1:7.7+23ubuntu2
> ProcVersionSignature: Ubuntu 5.15.0-48.54-generic 5.15.53
> Uname: Linux 5.15.0-48-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permiso denegado: '/var/log/boot.log'
> CasperMD5CheckResult: pass
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Thu Oct 6 15:02:44 2022
> DistUpgraded: Fresh install
> DistroCodename: jammy
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation Haswell-ULT Integrated Graphics Controller
> [8086:0a06]...

[Daniel van Vugt (vanvugt)]

If something has crashed then please follow these instructions:

https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

[Alexander Zuniga U. (aleck-1977)]

Hi tanks for the reply. Last night, the system failed again just after I
write down my last email to you. This time I capture the screen to see
what's happening with my cell phone. Something new was that google informed
about malicious code or network something. You will see on the videos I'm
going to attach.

Also, I disabled again and reported another extension browser called
Facebook Container. I think this extension been attracting web browser
malicious hitches or bugs.
 falla 1.mp4
<https://drive.google.com/file/d/1Rrcw8GGpf1d3xFmQ9iqnZrYQyYeHHIdX/view?usp=drive_web>
 falla 2.mp4
<https://drive.google.com/file/d/1-g2lKKIZWFzDdvx4XtUDGvWwilFktjpi/view?usp=drive_web>

On Thu, Oct 6, 2022 at 10:05 PM Daniel van Vugt <email address hidden>
wrote:

> If something has crashed then please follow these instructions:
>
>
> https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1992100
>
> Title:
> LibreOffice Failure
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> I’ve made tree reports thinking that it was some extension of the
> Firefox browser, such as the dark reader and Grammarly, in fact I
> deactivated them and my computer worked better.
>
> Last night I reinstalled them, but the fault reappeared. I uninstalled
> Grammarly and reported it assuming that was the bug. Instead, I
> installed another text corrector that is endorsed by the extension
> community web browser and has worked very well.
>
> A few minutes ago, while using the LibreOffice, Google Translate and
> the new text corrector, the bug appeared again.
>
> This time was by placing a small window with the browser name in the
> upper left of my LibreOffice, something that is not the first time I
> saw.
>
> Other times the fail has manifested more severely and as a flickering
> video glitch not only with the Firefox browser and add-ons, but with
> other features of the computer. But this time I think it's a
> LibreOffice word processor bug.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: xorg 1:7.7+23ubuntu2
> ProcVersionSignature: Ubuntu 5.15.0-48.54-generic 5.15.53
> Uname: Linux 5.15.0-48-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permiso denegado: '/var/log/boot.log'
> CasperMD5CheckResult: pass
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Thu Oct 6 15:02:44 2022
> DistUpgraded: Fresh install
> DistroCodename: jammy
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation Haswell-ULT Integrated Graphics Controller
> [8086:0a06] (rev 0b) (prog-if 00 [VGA controller])
> Subsystem: Dell Haswell-ULT Integrated Graphics Controller [1028:0651]
> InstallationDate: Installed on 2022-09-30 (6 days ago)
> InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64
> (20220809.1)
> MachineType: Dell Inc. Inspiron 3442
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0...

[Daniel van Vugt (vanvugt)]

I can't quite tell what the main issue is but please start by:

1. Removing all browser extensions from Firefox, and then restart Firefox.

2. Tap the F5 key a few times in case it is stuck down and causing auto-repeats.

[Launchpad Janitor (janitor)]

[Expired for Ubuntu because there has been no activity for 60 days.]