Ubuntu

camera not detected; black screen recording

Bug #1978132 reported by Victor Manuel Leos on 2022-06-09

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Expired	Undecided	Unassigned

Bug Description

When I record the screen with Kazam the resulting video shows only the pointer, the rest of the screen is black.
After I sleep and start my HP laptop, Cheese and Zoom do not detect the camera.

Hardware model: HP HP Pavilion Laptop 15-cw1xxx
Processor: AMD® Ryzen 7 3700u with radeon vega mobile gfx × 8
Graphics: AMD® Radeon vega 10 graphics
SO: Ubuntu 22.04 LTS

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 5.15.0-37.39-generic 5.15.35
Uname: Linux 5.15.0-37-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
BootLog: Error: [Errno 13] Permiso denegado: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,staticswitcher,workarounds,scale,expo,ezoom,dbus]
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Jun 9 10:21:48 2022
DistUpgraded: 2022-04-21 12:31:20,646 INFO cache.commit()
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GconfCompiz:
/apps/compiz-1/general:
   /apps/compiz-1/general/screen0:
    /apps/compiz-1/general/screen0/options:
     active_plugins = [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,staticswitcher,workarounds,scale,expo,ezoom,dbus]
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Picasso/Raven 2 [Radeon Vega Series / Radeon Vega Mobile Series] [1002:15d8] (rev c1) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Pavilion Laptop 15-cw1xxx [103c:8615]
InstallationDate: Installed on 2020-01-08 (883 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
MachineType: HP HP Pavilion Laptop 15-cw1xxx
ProcEnviron:
LANGUAGE=es_MX:es
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=es_MX.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-37-generic root=UUID=358356f8-3458-45f2-8554-88498ecd7692 ro quiet splash
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to jammy on 2022-04-21 (48 days ago)
dmi.bios.date: 02/19/2019
dmi.bios.release: 15.24
dmi.bios.vendor: AMI
dmi.bios.version: F.24
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8615
dmi.board.vendor: HP
dmi.board.version: 46.08
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 46.8
dmi.modalias: dmi:bvnAMI:bvrF.24:bd02/19/2019:br15.24:efr46.8:svnHP:pnHPPavilionLaptop15-cw1xxx:pvr:rvnHP:rn8615:rvr46.08:cvnHP:ct10:cvrChassisVersion:sku4PF71LA#ABM:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 15-cw1xxx
dmi.product.sku: 4PF71LA#ABM
dmi.sys.vendor: HP
version.compiz: compiz 1:0.9.14.1+22.04.20211217-0ubuntu2
version.libdrm2: libdrm2 2.4.110-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 22.0.1-1ubuntu2.1
version.libgl1-mesa-glx: libgl1-mesa-glx 22.0.1-1ubuntu2.1
version.xserver-xorg-core: xserver-xorg-core 2:21.1.3-2ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-2build1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2build3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1
xserver.bootTime: Wed Jun 9 17:26:43 2021
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.20.9-2ubuntu1.2~20.04.2

Tags:

Revision history for this message

Victor Manuel Leos (victormleos) wrote on 2022-06-09:

CurrentDmesg.txt Edit (259.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (14.0 KiB, text/plain; charset="utf-8")
DkmsStatus.txt Edit (1.3 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (82.1 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (18.1 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (2.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (483 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (729 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (56.1 KiB, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (2.7 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (11.0 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (8.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (8.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (236.5 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (646 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (34.5 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (33.0 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (5.0 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (588.6 KiB, text/plain; charset="utf-8")
make.log.txt Edit (4.6 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (66.6 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (480 bytes, text/plain; charset="utf-8")
xserver.errors.txt Edit (287 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (480 bytes, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-06-10:

Those are two unrelated bugs so please pick one only:

* When I record the screen with Kazam the resulting video shows only the pointer, the rest of the screen is black.

Unless it's been ported to use PipeWire, such legacy screencasting apps for X11 won't work in Wayland sessions. A black screen recording is the expected behaviour unless you choose 'Ubuntu on Xorg' on the login screen.

* After I sleep and start my HP laptop, Cheese and Zoom do not detect the camera.

That seems to cover all cases. Is there ever a time when the camera works?

Regardless, please choose one of those issues for this bug to be about.

affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

Victor Manuel Leos (victormleos) wrote on 2022-06-21: Re: [Bug 1978132] Re: camera not detected; black screen recording

Download full text (4.9 KiB)

Thank you, Daniel.

Enviado con Proton Mail correo seguro.
------- Original Message -------
El jueves, 9 de junio de 2022 a las 21:34, Daniel van Vugt <email address hidden> escribió:

Thank you, Daniel.

Enviado con Proton Mail correo seguro.
------- Original Message -------
El jueves, 9 de junio de 2022 a las 21:34, Daniel van Vugt <1978132@bugs.launchpad.net> escribió:

> Those are two unrelated bugs so please pick one only:
>
> * When I record the screen with Kazam the resulting video shows only the
> pointer, the rest of the screen is black.
>
> Unless it's been ported to use PipeWire, such legacy screencasting apps
> for X11 won't work in Wayland sessions. A black screen recording is the
> expected behaviour unless you choose 'Ubuntu on Xorg' on the login
> screen.
>
> * After I sleep and start my HP laptop, Cheese and Zoom do not detect
> the camera.
>
> That seems to cover all cases. Is there ever a time when the camera
> works?
>
> Regardless, please choose one of those issues for this bug to be about.
>
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1978132
>
> Title:
> camera not detected; black screen recording
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> When I record the screen with Kazam the resulting video shows only the pointer, the rest of the screen is black.
> After I sleep and start my HP laptop, Cheese and Zoom do not detect the camera.
>
> Hardware model: HP HP Pavilion Laptop 15-cw1xxx
> Processor: AMD® Ryzen 7 3700u with radeon vega mobile gfx × 8
> Graphics: AMD® Radeon vega 10 graphics
> SO: Ubuntu 22.04 LTS
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: xorg 1:7.7+23ubuntu2
> ProcVersionSignature: Ubuntu 5.15.0-37.39-generic 5.15.35
> Uname: Linux 5.15.0-37-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.11-0ubuntu82.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permiso denegado: '/var/log/boot.log'
> CasperMD5CheckResult: unknown
> CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,staticswitcher,workarounds,scale,expo,ezoom,dbus]
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Thu Jun 9 10:21:48 2022
> DistUpgraded: 2022-04-21 12:31:20,646 INFO cache.commit()
> DistroCodename: jammy
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GconfCompiz:
> /apps/compiz-1/general:
> /apps/compiz-1/general/screen0:
> /apps/compiz-1/general/screen0/options:
> active_plugins = [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,staticswitcher,workarounds,scale,expo,ezoom,dbus]
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Picasso/Raven 2 [Radeon Vega Series / Radeon Vega Mobile Series] [1002:15d8] (rev c1) (prog-if 00 [VGA controller])
> Subsystem: Hewlett-Packard Company Pavilion Laptop 15-cw1xxx [103c:8615]
> InstallationDate: Installed on 2020-01-08 (883 days ago)
> InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
> MachineType: HP HP Pavilion Laptop 15-cw1xxx
> ProcEnviron:
> LANGUAGE=es_MX:es
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
>
> LANG=es_MX.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-37-generic root=UUID=358356f8-3458-45f2-8554-88498ecd7692 ro quiet splash
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: Upgraded to jammy on 2022-04-21 (48 days ago)
> dmi.bios.date: 02/19/2019
> dmi.bios.release: 15.24
> dmi.bios.vendor: AMI
> dmi.bios.version: F.24
> dmi.board.asset.tag: Base Board Asset Tag
> dmi.board.name: 8615
> dmi.board.vendor: HP
> dmi.board.version: 46.08
> dmi.chassis.type: 10
> dmi.chassis.vendor: HP
> dmi.chassis.version: Chassis Version
> dmi.ec.firmware.release: 46.8
> dmi.modalias: dmi:bvnAMI:bvrF.24:bd02/19/2019:br15.24:efr46.8:svnHP:pnHPPavilionLaptop15-cw1xxx:pvr:rvnHP:rn8615:rvr46.08:cvnHP:ct10:cvrChassisVersion:sku4PF71LA#ABM:
> dmi.product.family: 103C_5335KV HP Pavilion
> dmi.product.name: HP Pavilion Laptop 15-cw1xxx
> dmi.product.sku: 4PF71LA#ABM
> dmi.sys.vendor: HP
> version.compiz: compiz 1:0.9.14.1+22.04.20211217-0ubuntu2
> version.libdrm2: libdrm2 2.4.110-1ubuntu1
> version.libgl1-mesa-dri: libgl1-mesa-dri 22.0.1-1ubuntu2.1
> version.libgl1-mesa-glx: libgl1-mesa-glx 22.0.1-1ubuntu2.1
> version.xserver-xorg-core: xserver-xorg-core 2:21.1.3-2ubuntu2
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-2build1
> version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2build3
> version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1
> xserver.bootTime: Wed Jun 9 17:26:43 2021
> xserver.configfile: default
> xserver.logfile: /var/log/Xorg.0.log
> xserver.version: 2:1.20.9-2ubuntu1.2~20.04.2
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1978132/+subscriptions

Revision history for this message

Launchpad Janitor (janitor) wrote on 2022-08-21:

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status:	Incomplete → Expired

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