My screen crashed

[Kamil]

Hi,

I use the newest version of Ubuntu 20, and sometimes after boot i see a corrupted image.
Then I turn it on recovery mode and I run 'sudo apt-get install xserver-xorg-video-intel'.
After the operation and restart pc everything works correctly.
I think the problem is related with integrated graphics driver.

Hope you can fix the problem,
greetings

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.8.0-45.51~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-45-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
BootLog: Error: [Errno 13] Brak dostępu: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Mar 24 07:55:00 2021
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation Device [8086:9bc5] (rev 05) (prog-if 00 [VGA controller])
   Subsystem: Gigabyte Technology Co., Ltd Device [1458:d000]
InstallationDate: Installed on 2021-03-20 (3 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: Gigabyte Technology Co., Ltd. Z490 GAMING X AX
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=pl_PL.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-45-generic root=UUID=1ccca862-3ceb-4fcc-9a2d-1743e3f6ad23 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/17/2020
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F3
dmi.board.asset.tag: Default string
dmi.board.name: Z490 GAMING X AX
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF3:bd06/17/2020:br5.17:svnGigabyteTechnologyCo.,Ltd.:pnZ490GAMINGXAX:pvr-CF:rvnGigabyteTechnologyCo.,Ltd.:rnZ490GAMINGXAX:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Z490 MB
dmi.product.name: Z490 GAMING X AX
dmi.product.sku: Default string
dmi.product.version: -CF
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

[Daniel van Vugt (vanvugt)]

The 'xserver-xorg-video-intel' driver is old and should not be used. But also the attached logs say you're not using it...

Next time the problem happens, please:

1. Take a photo of the screen.

2. Take a fresh system log by running:

   journalctl -b0 > journal.txt

3. Attach both the photo and the text file here.

[Kamil (kamilz1994)]

Hi.
Today the problem reappeared.I'm sending screenshots and journal.txt

[Kamil (kamilz1994)]

Next photo

[Kamil (kamilz1994)]

journal.txt

[Daniel van Vugt (vanvugt)]

Thanks. That looks like a hardware/connection fault in the screen or in the HDMI cable. I can tell because of the type of corruption in the photos, and also because your system log is not reporting any problems.

Please try using a different HDMI cable.

[Kamil (kamilz1994)]

Oh thanks!
I actually use an hdmi splitter and maybe that is the problem.
I'll check it.

Thanks for your help, topic to close.

[Launchpad Janitor (janitor)]

[Expired for Ubuntu because there has been no activity for 60 days.]