bluetooth wont find anything on Dell XPS 13 9310

Bug #1907724 reported by Lucas Zanella
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu
Expired
Undecided
Unassigned

Bug Description

Just installed Ubuntu 20.04 on my brand new XPS 13. Bluetooth is active and it wont find anything. There is one time where it found "Audio Device" and "Unknown" but I can't even click, but in majority of times it wont find anything.

I tried `bluetoothctl` with `power on`, `scan on` and etc, but it won't find anything.

I don't even know which bluetooth device my Dell uses, because it won't appear on lspci or lsusb:

    lz@xps13:~$ lspci
    0000:00:00.0 Host bridge: Intel Corporation Device 9a14 (rev 01)
    0000:00:02.0 VGA compatible controller: Intel Corporation Device 9a49 (rev 01)
    0000:00:04.0 Signal processing controller: Intel Corporation Device 9a03 (rev 01)
    0000:00:06.0 System peripheral: Intel Corporation Device 09ab
    0000:00:07.0 PCI bridge: Intel Corporation Device 9a23 (rev 01)
    0000:00:07.2 PCI bridge: Intel Corporation Device 9a27 (rev 01)
    0000:00:0a.0 Signal processing controller: Intel Corporation Device 9a0d (rev 01)
    0000:00:0d.0 USB controller: Intel Corporation Device 9a13 (rev 01)
    0000:00:0d.2 USB controller: Intel Corporation Device 9a1b (rev 01)
    0000:00:0d.3 USB controller: Intel Corporation Device 9a1d (rev 01)
    0000:00:0e.0 RAID bus controller: Intel Corporation Volume Management Device NVMe RAID Controller
    0000:00:12.0 Serial controller: Intel Corporation Device a0fc (rev 20)
    0000:00:14.0 USB controller: Intel Corporation Device a0ed (rev 20)
    0000:00:14.2 RAM memory: Intel Corporation Device a0ef (rev 20)
    0000:00:15.0 Serial bus controller [0c80]: Intel Corporation Device a0e8 (rev 20)
    0000:00:15.1 Serial bus controller [0c80]: Intel Corporation Device a0e9 (rev 20)
    0000:00:16.0 Communication controller: Intel Corporation Device a0e0 (rev 20)
    0000:00:19.0 Serial bus controller [0c80]: Intel Corporation Device a0c5 (rev 20)
    0000:00:19.1 Serial bus controller [0c80]: Intel Corporation Device a0c6 (rev 20)
    0000:00:1c.0 PCI bridge: Intel Corporation Device a0b8 (rev 20)
    0000:00:1d.0 PCI bridge: Intel Corporation Device a0b3 (rev 20)
    0000:00:1e.0 Communication controller: Intel Corporation Device a0a8 (rev 20)
    0000:00:1f.0 ISA bridge: Intel Corporation Device a082 (rev 20)
    0000:00:1f.3 Multimedia audio controller: Intel Corporation Device a0c8 (rev 20)
    0000:00:1f.4 SMBus: Intel Corporation Device a0a3 (rev 20)
    0000:00:1f.5 Serial bus controller [0c80]: Intel Corporation Device a0a4 (rev 20)
    0000:55:00.0 Network controller: Qualcomm Device 1101 (rev 01)
    0000:56:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5260 PCI Express Card Reader (rev 01)
    10000:e0:06.0 PCI bridge: Intel Corporation Device 9a09 (rev 01)
    10000:e1:00.0 Non-Volatile memory controller: Toshiba Corporation Device 011a

    lz@xps13:~$ lsusb
    Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 003 Device 004: ID 0c45:672a Microdia Integrated_Webcam_HD
    Bus 003 Device 007: ID 22b8:2e25 Motorola PCS XT1650
    Bus 003 Device 002: ID 27c6:533c Shenzhen Goodix Technology Co.,Ltd. FingerPrint
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

I'm on `5.10.0-051000rc6-lowlatency` because the one that comes with ubuntu 20.04 has problems with sleep and other things.

How do I know which bluetooth device I'm using?

PS: I also have no wifi yet, seems like the driver for `Network controller: Qualcomm Device 1101 (rev 01)` is not ready yet. I thought that's where the bluetooth comes from, but I doubt because there's no driver for it yet. I don't know.

I tried ubuntu 20.10 but I get error on installation, tried many times. But I guess the problem is more kernel related.

[bluetooth]# list
Controller 00:00:00:00:5A:AD xps13 [default]

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1907724/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Paul White (paulw2u) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to review all reported bugs in a timely manner.

I'm setting the status of this bug to 'Incomplete' as it's not seen any activity for some time. If this is still an issue when using a currently maintained release of Ubuntu then please let us know which one(s) otherwise this bug report can be left to expire in approximately 60 days time.

tags: added: focal
Changed in ubuntu:
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status: Incomplete → Expired
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