Ubuntu

Display + HDMI not working properly. I suspect the automatically installed driver.

Bug #1906525 reported by Blaise Mariner on 2020-12-02

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Invalid	Undecided	Unassigned

Bug Description

My display is not working properly. Ryzen 7, Radeon graphics ASUS Vivobook laptop. Display night light does not work and the HDMI port does not work as evidence. Furthermore, the display commands seem to signify that there is a driver that is not installed. But it was installed automatically and there is not selection that I can make in the additional drivers tab of the software update program.

I reinstalled ubuntu 20.04 LTS to uninstall the graphics driver that had been freezing my computer non-stop in search of a way to get ubuntu bug support (support is not provided when using the driver amd reccomends using). (Screenfreeze bug https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-amdgpu/+bug/1900777)

So, there appears to be a driver installed. However, the display is unclaimed. (see below). I switched from gdm3 to lightdm, as that was recommended in someone’s answer but did me no good. I have not switched back.

blaise@blaise-VivoBook2:~$ sudo lshw -c video
[sudo] password for blaise:
  *-display UNCLAIMED
       description: VGA compatible controller
       product: Renoir
       vendor: Advanced Micro Devices, Inc. [AMD/ATI]
       physical id: 0
       bus info: pci@0000:03:00.0
       version: c2
       width: 64 bits
       clock: 33MHz
       capabilities: pm pciexpress msi msix vga_controller bus_master cap_list
       configuration: latency=0
       resources: memory:d0000000-dfffffff memory:e0000000-e01fffff ioport:e000(size=256) memory:fe700000-fe77ffff

xrandr gives failed to get size of gamma for output default. This proves further evidence to me that the incorrect driver is not being used.

Furthermore, the night light function and the HDMI functionality does not work. I spent my whole work day googling for a solution and trying various things yesterday, but the vast majority of solutions recommend installing a driver that has previously given me freezes. I can include all the sites that tI have visited to try and solve this problem upon request (Warning this list exceeds 50). All the help is greatly appreciated. Thanks.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-56.62-generic 5.4.73
Uname: Linux 5.4.0-56-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.13
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Dec 2 07:18:40 2020
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
DkmsStatus: rtl8821ce, 5.5.2.1, 5.4.0-56-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Renoir [1002:1636] (rev c2) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Renoir [1043:1352]
InstallationDate: Installed on 2020-12-01 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X513IA_M513IA
ProcEnviron:
LANGUAGE=en_US
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-56-generic root=UUID=9f7c4a34-4508-4d48-9c26-c7bf0045826a ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/05/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X513IA.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X513IA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX513IA.300:bd06/05/2020:svnASUSTeKCOMPUTERINC.:pnVivoBook_ASUSLaptopX513IA_M513IA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX513IA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: VivoBook
dmi.product.name: VivoBook_ASUSLaptop X513IA_M513IA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.103+git2011061830.fc479e~oibaf~f
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0~git2012010730.688dda~oibaf~f
version.libgl1-mesa-glx: libgl1-mesa-glx 21.0~git2012010730.688dda~oibaf~f
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

See original description

Tags:

Revision history for this message

Blaise Mariner (bmariner) wrote on 2020-12-02:

CurrentDmesg.txt Edit (77.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (24.7 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.6 MiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (15.2 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (73.3 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (15.0 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (2.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (586 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1.0 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (60.4 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (11.7 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (8.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (209.9 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (32.9 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (34.1 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (676 bytes, text/plain; charset="utf-8")
acpidump.txt Edit (767.6 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (94.8 KiB, text/plain; charset="utf-8")

description:

updated

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-12-03:

Thanks for the bug report. Unfortunately you seem to have packages from the "oibaf" PPA installed, which are known to cause a lot of graphics problems.

Please remove that PPA from your system using 'ppa-purge' and then if the problems persist open a new bug. Alternatively, just reinstall Ubuntu without PPAs.