freezes on boot
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Ubuntu |
Expired
|
Undecided
|
Unassigned |
Bug Description
My graphics driver in Intel® UHD Graphics 620 (Kabylake GT2).Randomly when I start my system it freezes on boot screen.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: xorg 1:7.7+19ubuntu12
ProcVersionSign
Uname: Linux 5.3.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.7
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 2 18:29:35 2020
DistUpgraded: Fresh install
DistroCodename: eoan
DistroVariant: ubuntu
GraphicsCard:
Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Dell UHD Graphics 620 [1028:083f]
InstallationDate: Installed on 2020-03-26 (6 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 8087:0a2a Intel Corp.
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 002: ID 0bda:5769 Realtek Semiconductor Corp. Integrated_
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 3576
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/04/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.9.0
dmi.board.name: 0Y4H0F
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: Inspiron
dmi.product.name: Inspiron 3576
dmi.product.sku: 083F
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.99-1ubuntu1
version.
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Thanks for the bug report.
The only thing I can see wrong in the above attachments right now is some kind of hardware fault on the motherboard:
[ 100.336754] pcieport 0000:00:1c.5: AER: Corrected error received: 0000:00:1c.5 mask=00000001/ 00002000 mask=00000001/ 00002000
[ 100.336760] pcieport 0000:00:1c.5: AER: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
[ 100.336764] pcieport 0000:00:1c.5: AER: device [8086:9d15] error status/
[ 100.336767] pcieport 0000:00:1c.5: AER: [ 0] RxErr
[ 238.598172] pcieport 0000:00:1c.5: AER: Corrected error received: 0000:00:1c.5
[ 238.598182] pcieport 0000:00:1c.5: AER: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
[ 238.598190] pcieport 0000:00:1c.5: AER: device [8086:9d15] error status/
[ 238.598194] pcieport 0000:00:1c.5: AER: [ 0] RxErr
That might just be a poorly seated PCIe card. And it might not even be related to the main issue you experience, so...