HP G7 Laptop Display rotated without input.. cannot open the display settings to rotate back to horizontal

Bug #1792802 reported by L R Bellmore Jr (Bob)
6
This bug affects 1 person
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Ubuntu
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Undecided
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Bug Description

Ubuntu 18.04 upgrade from Ubuntu 16.04

Absolutely frustrated.. 16.04 was working fine. 18.04 upgrade yesterday was fine till I logged in this AM. Screen rotated to the right. I have followed all the Desktop Guide Settings but the change the resolution or rotation when clicked on takes me back to Desktop Settings Displays and Screen. It then requires that I click on Activities which when I do, it takes me back to the Activities overview..I type in Display and it takes me back to the list with Display and Screen. I click on that and the same steps come up. I never get a screen to restore the rotation. I have found a screen at one point where I can change resolution but it does not have the ability to change the rotation. EXTREMELY FRUSTRATED. I have gone in circles for over a half hour.. or more..upgraded from 16.04 9-15-18. Turned off computer over night and when after booting up, screen automatically rotated clockwise and I am currently unable to restore to it's proper position. This computer is a HP G7 AMD Chip 17.3" laptop. Your pkgname instruction doesn't work in the terminal. I am getting a very stiff neck having to hold my head sideways to access the computer.. I am so angry... I knew I should have remained on 16.04.. how do I reverse the install without destroying apps and data???

L R Bellmore Jr

Revision history for this message
L R Bellmore Jr (Bob) (lrbellmorejr) wrote :

I note importance undecided... well it is extremely important to me.. this is a computer used for business. It backs up my other laptop which is running windows 10.. which I also detest. I love Linux/Ubuntu except for these hazards. I should never be an early adopter.
L R Bellmore Jr

Revision history for this message
L R Bellmore Jr (Bob) (lrbellmorejr) wrote :

OH, and the cursor doesn't like the rotation either.. very difficult to control it.

Revision history for this message
L R Bellmore Jr (Bob) (lrbellmorejr) wrote :

Rebooted a 3rd time and it restored to normal orientation. I am leaving this page open to see how long it takes before it rotates again.. I had rebooted twice before and it maintained the clockwise rotation. I am going to go back to the same website I was on before .. it is a video streaming of a live program. It took about an hour before it rotated. So I saw most of the live program before the screen rotated.

Revision history for this message
L R Bellmore Jr (Bob) (lrbellmorejr) wrote :

I am communicating from my W10 HP i7 laptop which is my main laptop because we have one software program that must and only runs on Windows. It is critical to our licensing/business. The HP g7 laptop is a backup running Ubuntu. I would prefer to have all my office computer systems on Ubuntu but I have one program that will only run on Windows. I have not tried it in a virtual machine yet. That is next step for trying to transition to Ubuntu completely. I have 3 desktops and 1 laptop running W10 and this laptop on W10 because of the one software program that I need for business production. I can't run it on the Ubuntu laptop. There are major suppliers who run the specific software on virtual machines but you must be a high volume user of the software to afford their virtual systems running this sofware... so I am stuck with Windows.

Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :

You have filed a bug against the desktop documentation, but what you write has nothing to do with that. Apparently you are seeking support, so I recommend you to try at e.g. <https://askubuntu.com>.

Closing this bug report.

Changed in ubuntu-docs (Ubuntu):
status: New → Invalid
Revision history for this message
L R Bellmore Jr (Bob) (lrbellmorejr) wrote : Re: [Bug 1792802] Re: HP G7 Laptop Display rotated without input.. cannot open the display settings to rotate back to horizontal

IT IS A BUG...

*L R (Bob) Bellmore Jr*
1685 RTE 405 HWY, PO BOX 211
HUGHESVILLE, PA 17737
(cell) 570-337-7501
(email) <email address hidden>

On 9/16/2018 11:58 AM, Gunnar Hjalmarsson wrote:
> You have filed a bug against the desktop documentation, but what you
> write has nothing to do with that. Apparently you are seeking support,
> so I recommend you to try at e.g. <https://askubuntu.com>.
>
> Closing this bug report.
>
> ** Changed in: ubuntu-docs (Ubuntu)
> Status: New => Invalid
>

Revision history for this message
L R Bellmore Jr (Bob) (lrbellmorejr) wrote :

Thank you Gunnar.. but the rotation occurred while I was watching a
video streaming program.  I had not touched the keyboard.  Then
following the instructions to change the rotation, the actual screen
allowing me to do so would not open... never did after 5 or more tries.
It just looped back to instructions.

Bob

*L R (Bob) Bellmore Jr*
1685 RTE 405 HWY, PO BOX 211
HUGHESVILLE, PA 17737
(cell) 570-337-7501
(email) <email address hidden>

On 9/16/2018 11:58 AM, Gunnar Hjalmarsson wrote:
> You have filed a bug against the desktop documentation, but what you
> write has nothing to do with that. Apparently you are seeking support,
> so I recommend you to try at e.g. <https://askubuntu.com>.
>
> Closing this bug report.
>
> ** Changed in: ubuntu-docs (Ubuntu)
> Status: New => Invalid
>

Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :

Ok, if you say so. But it's still not a desktop guide bug.

I changed it to a generic Ubuntu bug, without specifying the package. Maybe someone knows which would be the proper package for it.

One reason for seeking help would be to get help with just that, i.e. identifying the package which is the culprit.

affects: ubuntu-docs (Ubuntu) → ubuntu
Changed in ubuntu:
status: Invalid → New
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