Ubuntu doesn't detect device on USB 3.1 Gen 2 port

Bug #1771757 reported by Hairong Zhu
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Ubuntu does't detect the device when I plug a USB Flash drive onto the USB 3.1 Gen 2 port on my motherboard. I can't find the device in lsusb output. If I reboot the system with the drive plugged, I can mount the drive in file manager. If I unplug and plug it again, Ubuntu doesn't detect the device.
My motherboard is ASUS ROG STRIX B360-G. Tried stock bionic and latest v4.16/v4.17 mainline kernels.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7
Uname: Linux 4.16.9-041609-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: KDE
Date: Thu May 17 15:19:47 2018
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: kubuntu
DkmsStatus:
 virtualbox, 5.2.10, 4.15.0-20-generic, x86_64: installed
 virtualbox, 5.2.10, 4.16.9-041609-generic, x86_64: installed
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Baffin [Polaris11] [1002:67ff] (rev cf) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Baffin [Radeon RX 560] [1043:04be]
InstallationDate: Installed on 2018-03-03 (74 days ago)
InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180303)
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.16.9-041609-generic root=UUID=3fd33ecf-eee9-442d-b5e6-8c9e4344b643 ro resume=UUID=3fd33ecf-eee9-442d-b5e6-8c9e4344b643 resume_offset=34816
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/23/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0602
dmi.board.asset.tag: Default string
dmi.board.name: ROG STRIX B360-G GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0602:bd03/23/2018:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnROGSTRIXB360-GGAMING:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Revision history for this message
Hairong Zhu (hrzhu) wrote :
affects: xorg (Ubuntu) → ubuntu
Paul White (paulw2u)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.