BIOS can't find SSD after warm reboot

Bug #1747873 reported by Gavin Lin on 2018-02-07
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu
Undecided
Unassigned

Bug Description

[Summary]
BIOS can't find SSD after warm reboot, need power off and cold boot to recover.

[Reproduce Steps]
1. Install Ubuntu 17.10 / upgrade to Ubuntu 17.10 from 16.04 or 17.04
2. Reboot the system

[Results]
Expected: System can warm reboot successfully
Actual: BIOS can't find SSD after warm reboot

[Additional Information]
Hardware: Precision 5510
CID: 201612-25281, 201612-25287
---
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
DistroRelease: Ubuntu 17.10
InstallationDate: Installed on 2018-02-02 (5 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 005: ID 8087:0a2b Intel Corp.
 Bus 001 Device 002: ID 0bda:8152 Realtek Semiconductor Corp.
 Bus 001 Device 004: ID 1bcf:28be Sunplus Innovation Technology Inc.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Precision 5510
Package: udisks2 2.6.5-2ubuntu2
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed root=UUID=b3fc6d8c-ee50-479f-9186-7c73883b42c9 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
Tags: artful
Uname: Linux 4.13.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 05/07/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.25
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.25:bd05/07/2017:svnDellInc.:pnPrecision5510:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct9:cvr:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Precision 5510
dmi.sys.vendor: Dell Inc.

Gavin Lin (gavin.lin) wrote :

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description: updated

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Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1747873/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

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