Genius WizardPen worked in Feisty but not Gutsy

Bug #160967 reported by Justin on 2007-11-08
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu
Undecided
Unassigned

Bug Description

Basically my problem is simple. My Genius Wizard Pen 5x4 worked perfectly in Ubuntu 7.04 Feisty by just plugging it in. In Ubuntu 7.10 Gutsy the pen doesn't work at all.
My PC is a Pentium 4, 1.8 Gigabyte processor, 512MB ram and 80gig hardrive. PC is roughly 3 to 4 years old.

moospit (jakob-pfister) wrote :

Same at me. Under Feisty the same Tablet worked out of the box except the pressure. After I installed Gutsy it is listed as connected but doesn't work anymore. Even the manual driver installation doesn't show a result. PC is a Pentium Dual Core T2080, 1GB Ram, 80Gig HDD (Dell Inspiron 6400n).

Justin (crossleyjustin) wrote :

In Feisty even the pressure for the Genius Wizard pen worked perfectly on my PC.
I've also got a major problem with the modem (vodafone huawei E220) not being detected most of the time in Gutsy and I had not such problem in Feisty (Ubuntu Ultimate 1.4 using gnome ppp dialer program). I'll probably have to switch back to Ubuntu Ultimate based on Feisty. Especially since there are a couple of problems with compiz flickering to a black screen on and off when viewing images/jpeg files in full screen mode as well as other problems.

AWarrenfells (adam-warrenfells) wrote :

I am having pretty much the same issue.
I followed all the instructions to the best of my ability (as I am fairly new to linux in general), and have managed to get the Pad to work, and the pad to recognize the mouse, but it will not recognize the pen.
This pen is an essential part of the pad, and the work for which I need it.
Computer is 2.4Ghz P4 Processor, 1GB Ram, A-Bit Motherboard. (No brand / Home Built)

Justin (crossleyjustin) wrote :

I don't actually have to do anything for Ubuntu Gutsy to recognize the Genius WizardPen. Ubuntu 7.10 Gutsy recognizes the tablet easily on just plugging it in. Maybe I was a bit vague when I said it doesn't work at all. The big problem is that Ubuntu Gutsy recognizes the tablet and even the buttons on the side of the pen work, (Try hovering the cursor over any button using the mouse to guide it and then tap the pen on the tablet and you get a response.) BUT the cursor does not move at all. If you really need to use your Wizard pen I suggest using Ubuntu 7.04 Feisty. I don't know really how this bug report and bug fixing thing works (I've never really found a good solution to fix a problem from the forums or even had a response that worked) but it seems tablet support is a low priority for Ubuntu developers which is really disappointing since If you have to use a graphics application like Gimp and sometimes I use the pen in Blender for the sculpt mode and the pen doesn't work then it makes Ubuntu 7.10 Gutsy pretty useless to me.
Also I was mistaken about the pressure of the pen working in Ubuntu Feisty, it doesn't. I was thinking of when I was also using it in Windows.

J. E. Pendergrass (jedwardp) wrote :

Using 64-bit Gutsy, I'm also having the problem described so well by Justin. the presence of the tablet is detected instantly and identified correctly (as reported by Hardinfo), but this is pointless as long as the pen isn't functional enough to paint with.

daller (daniel-dallerweb) wrote :

There's been some improvements to the guide:

https://help.ubuntu.com/community/TabletSetupWizardpen

AMD64 should also be supported now!

Michael Nagel (nailor) wrote :

is this still an issue? you should definitely specify a relevant package (if known) to get some attention from the maintainers.

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.

Justin (crossleyjustin) on 2009-09-25
Changed in ubuntu:
status: Invalid → Incomplete
Pedro Villavicencio (pedro) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.

Changed in ubuntu:
status: Incomplete → Invalid
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