Intel Graphics Crashes Using Google Chrome

[ovoskeuiks]

Linux Mint 16
64bit Mate
Chrome Version 34.0.1847.132
HP Compaq 6710b

Browse to wired.com any article with a series of photos. Upon clicking next the intel graphics adapter crashes and the screen goes blank. Computer is still responsive I just can't see anything. Usually shut down by hitting power button and then enter.

Has happened several times easily reproducible.

Relavent syslog section:

[drm:i915_hangcheck_elapsed] *ERROR* stuck on render ring
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11250.820090] [drm] capturing error event; look for more information in /sys/kernel/debug/dri/0/i915_error_state
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11250.822797] [drm:i915_set_reset_status] *ERROR* render ring hung inside bo (0xeaa7000 ctx 0) at 0xeaa7dcc
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328083] [drm:i915_reset] *ERROR* Failed to reset chip.
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328667] ------------[ cut here ]------------
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328738] WARNING: CPU: 1 PID: 1585 at /build/buildd/linux-3.11.0/drivers/gpu/drm/i915/intel_display.c:907 assert_pll.constprop.54+0x49/0x50 [i$
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328744] PLL state assertion failure (expected on, current off)
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328749] Modules linked in: bnep rfcomm bluetooth tpm_infineon joydev(F) coretemp kvm_intel(F) kvm(F) ppdev(F) hp_wmi sparse_keymap snd_hda_co$
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328867] CPU: 1 PID: 1585 Comm: upowerd Tainted: GF W 3.11.0-12-generic #19-Ubuntu
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328873] Hardware name: Hewlett-Packard HP Compaq 6710b (GL062PA#ABG)/30C0, BIOS 68DDU Ver. F.16 08/09/2010
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328878] 0000000000000009 ffff8800772ffa80 ffffffff816e547a ffff8800772ffac8
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328888] ffff8800772ffab8 ffffffff81061dbd ffff8800362b4000 ffff8800365ec800
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328897] ffff8800360fb000 0000000000000001 0000000000000000 ffff8800772ffb18
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328907] Call Trace:
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328922] [<ffffffff816e547a>] dump_stack+0x45/0x56
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328934] [<ffffffff81061dbd>] warn_slowpath_common+0x7d/0xa0
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328943] [<ffffffff81061e2c>] warn_slowpath_fmt+0x4c/0x50
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.328975] [<ffffffffa007fe16>] ? i915_read32+0x66/0x140 [i915]
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329016] [<ffffffffa00a8e69>] assert_pll.constprop.54+0x49/0x50 [i915]
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329055] [<ffffffffa00aa003>] intel_crtc_load_lut+0x163/0x170 [i915]
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329094] [<ffffffffa00ab4c0>] i9xx_crtc_enable+0xe0/0x260 [i915]
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329134] [<ffffffffa00b1f79>] __intel_set_mode+0x759/0x880 [i915]
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329174] [<ffffffffa00b4126>] intel_set_mode+0x16/0x30 [i915]
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329215] [<ffffffffa00b52f3>] intel_get_load_detect_pipe+0x253/0x410 [i915]
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329262] [<ffffffffa00d6470>] intel_tv_detect+0x100/0x490 [i915]
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329302] [<ffffffffa00198ab>] status_show+0x3b/0x80 [drm]
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329316] [<ffffffff81470d30>] dev_attr_show+0x20/0x60
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329326] [<ffffffff81217f7a>] sysfs_read_file+0x9a/0x1a0
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329336] [<ffffffff811a6b3e>] vfs_read+0x9e/0x170
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329344] [<ffffffff811a7669>] SyS_read+0x49/0xa0
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329353] [<ffffffff816f521d>] system_call_fastpath+0x1a/0x1f
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329359] ---[ end trace 414c216478a0789c ]---
Apr 28 19:07:19 XXXXX-GL062PA-ABG kernel: [11251.329425] ------------[ cut here ]------------

[Andrey Bachmaga (lordakryl)]

Same on Ubuntu 12.04 LTS, recently updated, Laptop Toshiba Satellite L300-G, while trying to load youtube video page in Google Chrome:

Oct 14 21:31:14 buildsystem kernel: [ 897.804046] [drm:i915_hangcheck_elapsed] *ERROR* stuck on render ring
Oct 14 21:31:14 buildsystem kernel: [ 897.804057] [drm] capturing error event; look for more information in /sys/kernel/debug/dri/0/i915_error_state
Oct 14 21:31:14 buildsystem kernel: [ 897.805299] [drm:i915_set_reset_status] *ERROR* render ring hung inside bo (0x6af8000 ctx 0) at 0x6af8cbc
Oct 14 21:31:14 buildsystem kernel: [ 898.312040] [drm:i915_reset] *ERROR* Failed to reset chip.
Oct 14 21:31:14 buildsystem kernel: [ 898.324696] ------------[ cut here ]------------
Oct 14 21:31:14 buildsystem kernel: [ 898.324760] WARNING: CPU: 1 PID: 1385 at /build/buildd/linux-lts-saucy-3.11.0/drivers/gpu/drm/i915/intel_display.c:907 assert_pll.constprop.57+0x4e/0x50 [i915]()
Oct 14 21:31:14 buildsystem kernel: [ 898.324767] PLL state assertion failure (expected on, current off)
Oct 14 21:31:14 buildsystem kernel: [ 898.324771] Modules linked in: pci_stub vboxpci(OF) vboxnetadp(OF) vboxnetflt(OF) vboxdrv(OF) vmnet(OF) vmw_vsock_vmci_transport vsock vmw_vmci vmmon(OF) arc4 joydev snd_hda_codec_realtek uvcvideo rtl8187 videobuf2_core snd_hda_intel mac80211 videodev snd_hda_codec videobuf2_vmalloc videobuf2_memops snd_hwdep cfg80211 snd_pcm eeprom_93cx6 snd_seq_midi snd_rawmidi psmouse serio_raw lpc_ich snd_seq_midi_event snd_seq i915 snd_timer snd_seq_device drm_kms_helper toshiba_acpi drm sparse_keymap wmi snd i2c_algo_bit soundcore snd_page_alloc bnep rfcomm video mac_hid bluetooth parport_pc ppdev binfmt_misc lp parport ahci r8169 libahci mii
Oct 14 21:31:14 buildsystem kernel: [ 898.324892] CPU: 1 PID: 1385 Comm: upowerd Tainted: GF O 3.11.0-26-generic #45~precise1-Ubuntu
Oct 14 21:31:14 buildsystem kernel: [ 898.324898] Hardware name: TOSHIBA Satellite L300/Base Board Product Name, BIOS 1.40 05/28/2008
Oct 14 21:31:14 buildsystem kernel: [ 898.324903] 000000000000038b ffff8800b7913a58 ffffffff8173f07b 0000000000000007
Oct 14 21:31:14 buildsystem kernel: [ 898.324915] ffff8800b7913aa8 ffff8800b7913a98 ffffffff8106541c ffff8800b7f2c000
Oct 14 21:31:14 buildsystem kernel: [ 898.324925] ffff8800b7f2c000 ffff8800b9131800 ffff88003699c000 0000000000000001
Oct 14 21:31:14 buildsystem kernel: [ 898.324935] Call Trace:
Oct 14 21:31:14 buildsystem kernel: [ 898.324952] [<ffffffff8173f07b>] dump_stack+0x46/0x58
Oct 14 21:31:14 buildsystem kernel: [ 898.324963] [<ffffffff8106541c>] warn_slowpath_common+0x8c/0xc0
Oct 14 21:31:14 buildsystem kernel: [ 898.324971] [<ffffffff81065506>] warn_slowpath_fmt+0x46/0x50
Oct 14 21:31:14 buildsystem kernel: [ 898.325016] [<ffffffffa01c07ce>] assert_pll.constprop.57+0x4e/0x50 [i915]
Oct 14 21:31:14 buildsystem kernel: [ 898.325058] [<ffffffffa01c3a88>] intel_crtc_load_lut+0x178/0x190 [i915]
Oct 14 21:31:14 buildsystem kernel: [ 898.325069] [<ffffffff81381fdc>] ? __const_udelay+0x2c/0x30
Oct 14 21:31:14 buildsystem kernel: [ 898.325110] [<ffffffffa01c4880>] i9xx_crtc_enable+0xf0/0x1a0 [i915]
Oct 14 21:31:14 buildsystem kernel: [ 898.325151] [<...

[Jari Ikonen (jari-a)]

Happened to me too after the latest updates (including kernel 3.13.0-37-generic (buildd@comet) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #64~precise1-Ubuntu SMP Wed Sep 24 21:39:43 UTC 2014). Ubuntu 12.04.5 LTS, on Toshiba L-300 and Chrome 38.0.2125.104.

This one happened while watching a video from youtube, but happened also earlier while playing browser games on humblebundle.com's Mozilla bundle page.

Oct 16 14:40:27 Satellite-L300 kernel: [ 175.226503] perf samples too long (2513 > 2500), lowering kernel.perf_event_max_sample_rate to 50000
Oct 16 14:41:53 Satellite-L300 kernel: [ 260.808043] [drm] stuck on render ring
Oct 16 14:41:53 Satellite-L300 kernel: [ 260.808050] [drm] GPU crash dump saved to /sys/class/drm/card0/error
Oct 16 14:41:53 Satellite-L300 kernel: [ 260.808052] [drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace.
Oct 16 14:41:53 Satellite-L300 kernel: [ 260.808054] [drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel
Oct 16 14:41:53 Satellite-L300 kernel: [ 260.808056] [drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue.
Oct 16 14:41:53 Satellite-L300 kernel: [ 260.808058] [drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it.
Oct 16 14:41:53 Satellite-L300 kernel: [ 260.809325] [drm:i915_set_reset_status] *ERROR* render ring hung inside bo (0x74f9000 ctx 0) at 0x74f9dc8
Oct 16 14:41:53 Satellite-L300 kernel: [ 261.316076] [drm:i915_reset] *ERROR* Failed to reset chip.
Oct 16 14:41:57 Satellite-L300 kernel: [ 265.317378] show_signal_msg: 129 callbacks suppressed
Oct 16 14:41:57 Satellite-L300 kernel: [ 265.317393] Watchdog[2320]: segfault at 0 ip b63951df sp afe50d20 error 6 in chrome[b22ab000+54f3000]
Oct 16 14:42:03 Satellite-L300 kernel: [ 270.816109] [drm:i915_gem_wait_for_error] *ERROR* Timed out waiting for the gpu reset to complete
Oct 16 14:42:03 Satellite-L300 kernel: [ 270.872123] [drm] GMBUS [i915 gmbus vga] timed out, falling back to bit banging on pin 2
Oct 16 14:42:03 Satellite-L300 kernel: [ 270.899387] ------------[ cut here ]------------
Oct 16 14:42:03 Satellite-L300 kernel: [ 270.899430] WARNING: CPU: 0 PID: 1491 at /build/buildd/linux-lts-trusty-3.13.0/drivers/gpu/drm/i915/intel_display.c:922 assert_pll+0x7a/0x80 [i915]()
Oct 16 14:42:03 Satellite-L300 kernel: [ 270.899433] PLL state assertion failure (expected on, current off)
Oct 16 14:42:03 Satellite-L300 kernel: [ 270.899435] Modules linked in: ctr ccm rfcomm bnep bluetooth parport_pc ppdev arc4 snd_hda_codec_realtek rtl8187 snd_hda_intel mac80211 snd_hda_codec snd_hwdep cfg80211 snd_pcm snd_seq_midi snd_rawmidi eeprom_93cx6 i915 joydev snd_seq_midi_event snd_seq uvcvideo snd_timer drm_kms_helper drm snd_seq_device videobuf2_core videodev videobuf2_vmalloc i2c_algo_bit videobuf2_memops snd soundcore snd_page_alloc psmouse video serio_raw toshiba_acpi sparse_keymap lpc_ich wmi mac_hid lp parport hid_generic usbhid hid ahci r8169 libahci mii
Oct 16 14:42:03 Satellite-L300 kernel: [ 270.899489] CPU: 0 PID: 1491 Comm: upowerd Not tainted 3.13.0-37-generic #64~precise1-Ubuntu
Oct 16 ...

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Jari Ikonen (jari-a)]

Update to my comment above: that wired.com part does not affect me - no problem browsing photos there. While watching video or playing game screen goes completely blank, but I can still hear the sound.

[Chris Hall (chall32)]

Also happening on the following:

- Linux Mint 17 Cinnamon x64
- Chrome 38.0.2125.104 (64-bit)
- Dell Latitude D620

Logs attached.

Possible to crash up demand simply by browsing in chrome to https://chrome.google.com/webstore

[Chris Hall (chall32)]

Xorg log also

[Chris Hall (chall32)]

dmesg file attached

The file /sys/class/drm/card0/error is empty, so no point in attaching that too

[Pavel Karpukhin (raiderx+launchpad)]

I also have this error on my HP Compaq 6720s, Ubuntu 12.04 LTS, linux-image-3.13.0-39-generic
When I start to watch video on youtube the screen becomes black but sound continues to play.

[Andrey Bachmaga (lordakryl)]

And same bug on Ubuntu 14.04.1 LTS (same Toshiba Satellite L300 laptop as above), while playing youtube video in Google Chrome (Mozilla Firefox is fine on the same video).

[Tomáš Zilvar (zilvar-tomas)]

Same here with Chromium 38.0.2125.111, kernel 3.13.0-39-generic, i915 graphics on HP 6510b

[Sam Hadley-Jones (h-sam-d)]

I can reproduce this on a HP 6910p Intel 965 with Ubuntu 14.04. Workaround for me is to use UXA acceleration method instead of SNA.

Create /usr/share/X11/xorg.conf.d/20-intel.conf and add:

Section "Device"
   Identifier "Intel Graphics"
   Driver "intel"
   Option "AccelMethod" "uxa"
EndSection

[Maruthi Seshidhar Inukonda (maruthi-seshidhar)]

I can reproduce this on Intel 915 Mobo running Ubuntu 14.04.1 with Chrome. I dont see this issue with firefox.

Is there any fix / workaround for this intel DRI issue?

[Swâmi Petaramesh (swami-petaramesh)]

This bug also affects Dell XPS M1330 with Intel graphics running Mint 17.1 64-bit.

[tuxillo (tuxillo)]

Hi,

It affects Linux Mint 17.1 also here. I'ts a Acer Aspire 2920Z with Intel Graphics:

00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 03) (prog-if 00 [VGA controller])
        Subsystem: Acer Incorporated [ALI] Device 0135
        Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
        Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin A routed to IRQ 43
        Region 0: Memory at fc000000 (64-bit, non-prefetchable) [size=1M]
        Region 2: Memory at d0000000 (64-bit, prefetchable) [size=256M]
        Region 4: I/O ports at 1800 [size=8]
        Expansion ROM at <unassigned> [disabled]
        Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
                Address: fee0300c Data: 41e1
        Capabilities: [d0] Power Management version 3
                Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
                Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
                Bridge: PM- B3+
        Kernel driver in use: i915

I can see Ubuntu is no longer affected, why is that the case?

Cheers,
Antonio Huete

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.