ubuntu freezes in loading screen if tv tunner (image world) is inserted in PCI slot

Bug #123718 reported by Bogdan Ionita on 2007-07-03
2
Affects Status Importance Assigned to Milestone
Ubuntu
Undecided
Unassigned

Bug Description

I have a Image world (BT878KHF) tv tunner in my PC. If the card is inserted in the PCI slot Ubuntu will freeze in the loading screen (after loading 3 sqares :-P). If a remove the card from my PC it will boot just fine.

Also the installer froze one time (with the card inserted) but the 2nd time it worked just fine.

I konw is hard to reproduce but I wanted to report the problem in case is not just a hardware issue.

Paul Dufresne (paulduf) wrote :

Hi, I work as a bug triager to make sure the bug is complete enough for knowing what need to be change.

Thanks for your bug report, but some more information would be needed to figure out what is going wrong.
Which version (7.04? Gutsy? Older?)
Ubuntu, Kubuntu?
x86? 32 or 64 bits?

Well, do you kept it inside the computer?

So sometimes it boot with it.
Good, we could use it.
If you get it to not boot, then next to boot, please attach /var/log/dmesg.0 to this bug.
/var/log/dmesg is what happened this time when you booted (should have no errors since it worked)
and /var/log/dmesg.0 should be what happened last time you booted (I hope it will show what was
the error).

An other thing to try first would be to boot in recovery mode (when booting, look for the good moment to press ESC,
in the menu, you should see kernel... (recovery mode), booting with this option should boot up to a mode where you
can do everything on the computer without protection (# prompt rather than $). The nice things is that all messages
appear while booting, so this let you observe on what it is blocking. Take some note on a paper if you are lucky
enough to freeze on a line.
To quit this # console mode just type
reboot
or:
exit
at the # prompt.

Now if you are able to boot in graphical mode with the card inside.
Go in a console window (one way is Ctrl-Alt-F2, and Ctrl-Alt-F7 to return in graphical mode),
and in the console type:
sudo lshw -businfo
if that works fine do:
sudo lshw -businfo > lshw.txt
That would create a lshw.txt file with the info you saw earlier in your home directory.
Please attach this file to this bug.

Hi,

First of all, I use Ubuntu 7.04 32 bit on my PC.

The thig is the if I have the card inserted in my PC it will not boot, never. If I remove it it will boot just fine ......
I'll come back with an email to give you the files you requested ....

Thanks,

------------------------
Bogdan Ionita

----- Original Message ----
From: Paul Dufresne <email address hidden>
To: <email address hidden>
Sent: Thursday, July 5, 2007 6:26:27 PM
Subject: [Bug 123718] Re: ubuntu freezes in loading screen if tv tunner (image world) is inserted in PCI slot

Hi, I work as a bug triager to make sure the bug is complete enough for
knowing what need to be change.

Thanks for your bug report, but some more information would be needed to figure out what is going wrong.
Which version (7.04? Gutsy? Older?)
Ubuntu, Kubuntu?
x86? 32 or 64 bits?

Well, do you kept it inside the computer?

So sometimes it boot with it.
Good, we could use it.
If you get it to not boot, then next to boot, please attach /var/log/dmesg.0 to this bug.
/var/log/dmesg is what happened this time when you booted (should have no errors since it worked)
and /var/log/dmesg.0 should be what happened last time you booted (I hope it will show what was
the error).

An other thing to try first would be to boot in recovery mode (when booting, look for the good moment to press ESC,
in the menu, you should see kernel... (recovery mode), booting with this option should boot up to a mode where you
can do everything on the computer without protection (# prompt rather than $). The nice things is that all messages
appear while booting, so this let you observe on what it is blocking. Take some note on a paper if you are lucky
enough to freeze on a line.
To quit this # console mode just type
reboot
or:
exit
at the # prompt.

Now if you are able to boot in graphical mode with the card inside.
Go in a console window (one way is Ctrl-Alt-F2, and Ctrl-Alt-F7 to return in graphical mode),
and in the console type:
sudo lshw -businfo
if that works fine do:
sudo lshw -businfo > lshw.txt
That would create a lshw.txt file with the info you saw earlier in your home directory.
Please attach this file to this bug.

** Changed in: Ubuntu
     Assignee: (unassigned) => Paul Dufresne
       Status: New => Incomplete

--
ubuntu freezes in loading screen if tv tunner (image world) is inserted in PCI slot
https://bugs.launchpad.net/bugs/123718
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Paul Dufresne (paulduf) wrote :

>if I have the card inserted in my PC it will not boot, never.
Ah, sorry, I did misread the bug description.
Then I guess I only care for the next:
An other thing to try first would be to boot in recovery mode (when booting, look for the good moment to press ESC,
in the menu, you should see kernel... (recovery mode), booting with this option should boot up to a mode where you
can do everything on the computer without protection (# prompt rather than $). The nice things is that all messages
appear while booting, so this let you observe on what it is blocking. Take some note on a paper if you are lucky
enough to freeze on a line.
To quit this # console mode just type
reboot
or:
exit
at the # prompt.

I see no files that could be usefull.

Paul Dufresne (paulduf) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

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