Here is the output from ScanModem: Please especially look at <----- points . I added comments / questions after <----------- ? . -------------------------- System information ---------------------------- CPU=x86_64, Ubuntu , ALSA_version=1.0.24 Linux version 3.2.0-38-generic (buildd@allspice) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #59-Ubuntu SMP Tue Feb 5 17:53:03 UTC 2013 scanModem update of: 2011_08_08 Distrib_ID=Ubuntu DistribCodeName=precise AptRepositoryStem=http://us.archive.ubuntu.com/ubuntu/ The dkms driver upgrade utilities are installed, Some modem drivers can only be used in 32 bit modem on x86_64 systems, <-------- ? this is a 64 bit system, but not linmodem while some others are competent on x86_64 Systems. Cases are: 1) http://linmodems.technion.ac.il/bigarch/archive-seventh/msg03119.html for the snd-hda-intel audio+modem driver. Also applicable to AC97 modem controllers. In both cases, 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component. 2) For USB modems using the slusb.ko driver. 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component 3) The hsfmodem and hcfpcimodem drivers for Conexant chipsest modes are x86_64 competent. 4) agrsm packages for LSI/AgereSystems softmodems are not competent on x86_64 systems. There are no blacklisted modem drivers in /etc/modprobe* files Potentially useful modem drivers now loaded are: snd_hda_intel <------------------ ? Attached USB devices are: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub ID 8087:0024 Intel Corp. Integrated Rate Matching Hub ID 057b:0000 Y-E Data, Inc. FlashBuster-U Floppy ID 051d:0002 American Power Conversion Uninterruptible Power Supply ID 058f:6366 Alcor Micro Corp. Multi Flash Reader ID 046d:c52b Logitech, Inc. Unifying Receiver If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html A sample report is: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html If a USB modem or cellphone is attached and was not detected, please provide available information in your request to