cannot submit bugs through ubuntu-bug program in live session when localized

[Sandra Farnedi]

Testcase:
-Start Edubuntu live media
-At splash screen select Italian or French (I've tried this two) and run the live session
-At extra translation installation prompt select yes
-Once session is started open a terminal and run ubuntu-bug nautilus

Original report:
edubuntu live italian version 10/6 quantal build

I want to submit a bug using ubuntu-bug from a terminal window but I always get the message shown in the attached screen-shot.
I tried
ubuntu-bug nautilus
ubuntu-bug casper
ubuntu-bug apport

**workaround**
Update the cache running in terminal:
sudo apt-get update

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1062688

[Sasa Paporovic (melchiaros)]

I can not reproduce with

ubuntu-bug nautilus

apport starts and have a successfull run.

[Sandra Farnedi (sandra-farnedi-d)]

The problem persists with the today build, I'm using 32bit persistent live edubuntu version on a 4GB usb key.
See attachment

[Brian Murray (brian-murray)]

This may have to do with bug 1062689 and a sources file being improperly named thereby causing package information to be out of date or incorrect.

[Sandra Farnedi (sandra-farnedi-d)]

tested with 2012-10-14 build: the problem is still present

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Giovanni Tornatore (gianni-tornatore-71-deactivatedaccount)]

Hello! I have installed on VirbualBox, Edubuntu amd64 (10a0abbefa754b36869be07fb2460bf1 *raring-dvd-amd64.iso 20130111).

This bug is confirmed!
With the command in the terminal "sudo apt-get update" "sudo apt-get upgrade" "sudo apt-get dist-upgrade", I have solved!
I suppose this bug is due to packages obsolete to distro!

[Paolo Rotolo (paolorotolo)]

I can confirm this issue on Mythubuntu (20130209)

[Sasa Paporovic (melchiaros)]

o.K then:

In respect to Sandras description the quantal tag will added.

On launchpad there are different reports on apport in several flavours/packages affected that must be original to ub ubuntu, but misidentified to not ubuntu/third party.

Unfortunately this occures at random, so a reliable reproducing procedure is not to expect.

[Sasa Paporovic (melchiaros)]

As Giovanny wrote in comment #9:

"With the command in the terminal "sudo apt-get update" "sudo apt-get upgrade" "sudo apt-get dist-upgrade", I have solved!"

with new package import/updated package the problem is (sometimes) going away.

[Brian Murray (brian-murray)]

I was unable to recreate this bug using an Ubuntu 13.04 amd64 Live CD from 20130408.

[Brian Murray (brian-murray)]

I also tried an Edubuntu live image from today and was unsuccessful.

[Fabio Marconi (fabiomarconi)]

Reproduced in Vbox from 20130420 amd64, it detects casper as unofficial package
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

[Fabio Marconi (fabiomarconi)]

ERROR: hook /usr/share/apport/general-hooks/ubuntu.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/apport/report.py", line 197, in _run_hook
    symb['add_info'](report, ui)
  File "/usr/share/apport/general-hooks/ubuntu.py", line 92, in add_info
    apport.hookutils.attach_conffiles(report, package, ui=ui)
  File "/usr/lib/python3/dist-packages/apport/hookutils.py", line 135, in attach_conffiles
    if contents == '[deleted]' or contents.startswith('[inaccessible'):
TypeError: startswith first arg must be bytes or a tuple of bytes, not str
edubuntu@edubuntu:~$ ubuntu-bug nautilus

[Fabio Marconi (fabiomarconi)]

updating the cash fix the issue
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

[Fabio Marconi (fabiomarconi)]

The bug is triggered by the installation of the extra translation (see attached screenshot).
If at that request we reply yes then the bug is reproducible, if instead we reply no the bug is not reproducible with apport working.
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

[Alberto Salvia Novella (es20490446e)]

Since this bug:

- Is valid.
- Is well described.
- Is reported in the upstream project.
- Is ready to be worked on by a developer.

It's already triaged.

[Brian Murray (brian-murray)]

I'm unable to recreate this in an Ubuntu live session after choosing French as my language when booting the iso. This leads me to believe that it is specific to Edubuntu and its installation of translations, however it we would be helpful if someone were to confirm that this is still affecting the lastest daily builds of saucy.